customer "and of course I have no tv and I haven't had any for days and days and i'm all alone in the world and i need some compensation right now, I have nobody to talk to and my only company is the tv"
me *hears tones of tv announcer in background "and next on BBC1, a programme about......* "isn't that the tv in the background I can hear?there was an announcement of the next programme on BBC1"
customer "it was only on a little bit.........."
customer holding onto receiver but still audible to someone in the background "turn the fucking tv off!"
me "I don't think I will be able to authorise you any compensation payment right now........"
me *hears tones of tv announcer in background "and next on BBC1, a programme about......* "isn't that the tv in the background I can hear?there was an announcement of the next programme on BBC1"
customer "it was only on a little bit.........."
customer holding onto receiver but still audible to someone in the background "turn the fucking tv off!"
me "I don't think I will be able to authorise you any compensation payment right now........"
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