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So I was a TINY bit more sassy than I usually am...and when I say tiny I mean it was kinda massive in some points and lesser in others.
That Only Happens in 5th Grade...
Me: Do you have your Rewards Card?
SC: I don't have one.
Me: Would you like one?
SC: I did have one, my dog ate it, chewed it all up and stuff.
Me: Your dog ate...ALL THREE OF THEM? (they come in a set of three, one big two little)
SC: ...um...I threw out the little ones, I don't like them.
Me: ...Riiiiiiight.
Actually Ma'am...
Me: Are you 18 years of age or older?
SC: (really pissed) ARE YOU EVEN OLLLDD ENOUGH TO ASK ME THAT!? WTF!?
Me: Actually I'm old enough to BUY these and 3 years past the year where I can start selling them...and asking you if YOU'RE old enough.
SC: *catbutt face*
Okay so you DON'T want the sale...?
SC: I'd like Camel Lights.
Me: (goes for the sale)
SC: (as though he's training his dog) NOOOOOO! NOOOOOO!!! THE CAMEL LIIIIIIGHTS.
Me: *holds them up* They're the saaaaale.
SC: Oh...
Wherein I Inconvenience at the Convenience Store.
SC: Here, my lottery tickets, I need 'em checked. *tosses tickets at me*
Me: *hands them back* I'm not the lottery register, you'll have to take them to Sara.
SC: *pause* You couldn't have HANDED them to her?
Me: (total straight face) She's all the way over there and I can't reach, my arm is too short, I'm just physically incapable.
SC: ...uh huh.
For the last time...
No, I cannot break your 100 dollar bill, it doesn't make a difference if you throw it at me nonchalantly and just expect me not to make a stink about it or if you ask me politely at first. And no, Sara cannot break your 100 dollar bill either. Too bad. So sad. I've said it, my manager has said it and you're about to find out...WE'RE. NOT. A. BANK.
Phone FIASCO.
So a couple who live 40 miles away left their phone at our store. They called gave their name and we had their phone by the window for over 24 hours waiting for them to come pick it up. Lo and behold only about 5 hours before THEY show up, someone else shows up claiming to have lost their phone. T, who doesn't know whose phone it is (as none of us know what the people look like) asks him if it's his phone and he says...yes.
So at 8 o'clock that evening the rest of US are rummaging around for this phone, because we were 2nd shift and 1st shift gave the thing away, while the customer is getting suckier and suckier. He refuses to leave until WE find out what happened to his phone (btw, we as a store are NOT, I repeat, NOT liable for personal property loss) and he demands that the manager be called. He then blows up on the phone with our manager (who was not here for any of this and knows nothing about it) and then hangs up on him when Awesome Manager literally says, "What do you want me to tell you? We're not liable."
So the guy goes CRAZY at us and wants to call corporate and blah blah blah the whole she-bang.
So now, the team member policy (not official, it's more out of spite from us) is, we cannot save anything on the window sill and if we can't find what they're looking for, EVEN IF WE SAW IT, we are to look in the drawer it's supposed to be in and if we can't see it, we can't see it and we tell them that we don't have it. We never tell them we SAW it, we never tell them "it was here when..." Because although that would have made it possible for someone to have stolen their phone and gotten away with it, it wouldn't have made us so frustrated.
So that's it. We're not going above and beyond to find anything anymore, because that just makes them even harder to deal with. If they can't appreciate us when we try they can just live without their keys, phone, or whatever else they were forgetful enough to leave on our counter. (I donated 5 dollars from a guy who left a 5 on my counter when he left.)
That Only Happens in 5th Grade...
Me: Do you have your Rewards Card?
SC: I don't have one.
Me: Would you like one?
SC: I did have one, my dog ate it, chewed it all up and stuff.
Me: Your dog ate...ALL THREE OF THEM? (they come in a set of three, one big two little)
SC: ...um...I threw out the little ones, I don't like them.
Me: ...Riiiiiiight.
Actually Ma'am...
Me: Are you 18 years of age or older?
SC: (really pissed) ARE YOU EVEN OLLLDD ENOUGH TO ASK ME THAT!? WTF!?
Me: Actually I'm old enough to BUY these and 3 years past the year where I can start selling them...and asking you if YOU'RE old enough.
SC: *catbutt face*
Okay so you DON'T want the sale...?
SC: I'd like Camel Lights.
Me: (goes for the sale)
SC: (as though he's training his dog) NOOOOOO! NOOOOOO!!! THE CAMEL LIIIIIIGHTS.
Me: *holds them up* They're the saaaaale.
SC: Oh...
Wherein I Inconvenience at the Convenience Store.
SC: Here, my lottery tickets, I need 'em checked. *tosses tickets at me*
Me: *hands them back* I'm not the lottery register, you'll have to take them to Sara.
SC: *pause* You couldn't have HANDED them to her?
Me: (total straight face) She's all the way over there and I can't reach, my arm is too short, I'm just physically incapable.
SC: ...uh huh.
For the last time...
No, I cannot break your 100 dollar bill, it doesn't make a difference if you throw it at me nonchalantly and just expect me not to make a stink about it or if you ask me politely at first. And no, Sara cannot break your 100 dollar bill either. Too bad. So sad. I've said it, my manager has said it and you're about to find out...WE'RE. NOT. A. BANK.
Phone FIASCO.
So a couple who live 40 miles away left their phone at our store. They called gave their name and we had their phone by the window for over 24 hours waiting for them to come pick it up. Lo and behold only about 5 hours before THEY show up, someone else shows up claiming to have lost their phone. T, who doesn't know whose phone it is (as none of us know what the people look like) asks him if it's his phone and he says...yes.
So at 8 o'clock that evening the rest of US are rummaging around for this phone, because we were 2nd shift and 1st shift gave the thing away, while the customer is getting suckier and suckier. He refuses to leave until WE find out what happened to his phone (btw, we as a store are NOT, I repeat, NOT liable for personal property loss) and he demands that the manager be called. He then blows up on the phone with our manager (who was not here for any of this and knows nothing about it) and then hangs up on him when Awesome Manager literally says, "What do you want me to tell you? We're not liable."
So the guy goes CRAZY at us and wants to call corporate and blah blah blah the whole she-bang.
So now, the team member policy (not official, it's more out of spite from us) is, we cannot save anything on the window sill and if we can't find what they're looking for, EVEN IF WE SAW IT, we are to look in the drawer it's supposed to be in and if we can't see it, we can't see it and we tell them that we don't have it. We never tell them we SAW it, we never tell them "it was here when..." Because although that would have made it possible for someone to have stolen their phone and gotten away with it, it wouldn't have made us so frustrated.
So that's it. We're not going above and beyond to find anything anymore, because that just makes them even harder to deal with. If they can't appreciate us when we try they can just live without their keys, phone, or whatever else they were forgetful enough to leave on our counter. (I donated 5 dollars from a guy who left a 5 on my counter when he left.)
Silly dogs...
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