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No sooner did I get out to the salesfloor to start counting furniture pull tags, I got accosted by some grumpy old fart complaining about tables. "I wanted to buy these two tables from you a while ago, and you didn't have them, and you wouldn't sell me the display."
Well no, dipshit. That table isn't on clearance yet. So what do you expect me to do, care or something? I told him the tables hadn't come in yet and I had no idea when they would. After I, I don't get to decide where to send what. If he wanted a rain check, he could get that the service desk; otherwise all he could do is keep waiting and checking back to see if we got his tables in.
(Big sigh) "Well, I complained about you guys once. Guess I'll have to complain again." Whatever. I get paid the same if you complain or not.
That past week or so has just been cram-packed with SCs, and to me it's brought into focus an idea I've heard other people in the store talking about: that we're getting a different kind of customers.
The people we're getting now, they're lazy and needy as fuck. They walk in the door, grab the first person in a green shirt, and make them do their shopping for them. They don't make any effort to find where anything is. This isn't a big store, you know.
They're also so. Damn. Messy. We just can't keep up with the messes anymore! These people will rifle through all the folded shirts on a table, tossing the unwanted ones to the side for an employee to pick up. Today I noticed three of the display barstools taken off the shelf and abandoned in random locations throughout the furniture flat (I guess this is what we get for being all about letting customers (touch, feel and easily imagine how an item will look in their home or on their body."). Filling autopull earlier in the morning, I noticed an opened, two-thirds-full container of Herr's Cheese Balls hidden on a shelf behind some diapers. Some pig must've decided to snack on them while shopping, and when they left they couldn't even do the decent thing and pay for the cheese balls. They just hid them someplace.
And if you do one thing these people don't like? They fill out a survey and just tear up you and the store. Management had been on us to get more people to do the survey. We did; we've had more responses per week than most of the other stores in the district--but our scores are getting worse and worse. This can't be making corporate happy.
They scream, they rant, they curse, they do whatever they want to us and figure we have to take it so we don't lose our jobs. I mentioned in another post about our service desk lady being driven to tears by 5 SCs in a row. I heard that somebody else was all upset and crying and ready to quit yesterday.
I don't know who to blame for this. I don't know if Wally World is vomiting some of its idiots our way, or if we're just getting a bunch of people who've never been in our store and are more entitled than we're used to, or if people in this town are just getting crankier. All I know is it's one more kick in the groin in the series of kicks to the groin that is my job.
Anybody else seem to notice their customers getting worse and worse?
Well no, dipshit. That table isn't on clearance yet. So what do you expect me to do, care or something? I told him the tables hadn't come in yet and I had no idea when they would. After I, I don't get to decide where to send what. If he wanted a rain check, he could get that the service desk; otherwise all he could do is keep waiting and checking back to see if we got his tables in.
(Big sigh) "Well, I complained about you guys once. Guess I'll have to complain again." Whatever. I get paid the same if you complain or not.
That past week or so has just been cram-packed with SCs, and to me it's brought into focus an idea I've heard other people in the store talking about: that we're getting a different kind of customers.
The people we're getting now, they're lazy and needy as fuck. They walk in the door, grab the first person in a green shirt, and make them do their shopping for them. They don't make any effort to find where anything is. This isn't a big store, you know.
They're also so. Damn. Messy. We just can't keep up with the messes anymore! These people will rifle through all the folded shirts on a table, tossing the unwanted ones to the side for an employee to pick up. Today I noticed three of the display barstools taken off the shelf and abandoned in random locations throughout the furniture flat (I guess this is what we get for being all about letting customers (touch, feel and easily imagine how an item will look in their home or on their body."). Filling autopull earlier in the morning, I noticed an opened, two-thirds-full container of Herr's Cheese Balls hidden on a shelf behind some diapers. Some pig must've decided to snack on them while shopping, and when they left they couldn't even do the decent thing and pay for the cheese balls. They just hid them someplace.
And if you do one thing these people don't like? They fill out a survey and just tear up you and the store. Management had been on us to get more people to do the survey. We did; we've had more responses per week than most of the other stores in the district--but our scores are getting worse and worse. This can't be making corporate happy.
They scream, they rant, they curse, they do whatever they want to us and figure we have to take it so we don't lose our jobs. I mentioned in another post about our service desk lady being driven to tears by 5 SCs in a row. I heard that somebody else was all upset and crying and ready to quit yesterday.
I don't know who to blame for this. I don't know if Wally World is vomiting some of its idiots our way, or if we're just getting a bunch of people who've never been in our store and are more entitled than we're used to, or if people in this town are just getting crankier. All I know is it's one more kick in the groin in the series of kicks to the groin that is my job.
Anybody else seem to notice their customers getting worse and worse?
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