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I work at a bowling center. It's low pay, I only get a few hours a week, but my friend got me the job when I really needed one, I love the people I work with, we have a lot of good regulars, and it's easy work. All in all, if I could make a decent wage (either by more hours or more pay), I'd be thrilled to stay there and not be job-hunting...
Anyway, on to the story.
We have a sign posted at the front counter that states two things: we're pre-pay and we give no refunds. We USED to be post-pay, but had too many people running out on us, so we had to go to pre-pay. All us counter jockeys do the same thing because of this (and the no refunds rule): we recommend customers purchase fewer games than they think they'll play. They can always add more later, but this way, no one's at risk of a loss.
I was on guest services duty this particular Sunday (I got to run out and retrieve dead wood, clean, etc), but mostly sticking to the counter as I could to help a returning employee (he takes the school year off while in college) get back into the swing of things.
A man and his two adult sons had come to bowl. They wanted 3 games each. About an hour later, after they've played 2, the man comes up to ask for a refund. I'm spraying and putting away shoes while the returning guy (J) was trying to explain no refunds. The man, of course, begins to get irate and is shouting at poor J that he never saw any sign stating no refunds.
I turn from the shoes, leeeeean out over the counter and look in the direction of where the sign is. At the same time, I go: "Oh man, did they put something else up over the sign again?!" (totally bluffing since no one has ever done that, but y'know)
The SC steps back and looks also. He sees the sign, his eyes briefly bug out. He shakes a finger at J and says: "You got me this time!" and walks out muttering.
It could've been a lot worse, but I managed to teach J a valuable lesson: being able to smoothly point out to a SC that they were an idiot is ALWAYS best.
Anyway, on to the story.
We have a sign posted at the front counter that states two things: we're pre-pay and we give no refunds. We USED to be post-pay, but had too many people running out on us, so we had to go to pre-pay. All us counter jockeys do the same thing because of this (and the no refunds rule): we recommend customers purchase fewer games than they think they'll play. They can always add more later, but this way, no one's at risk of a loss.
I was on guest services duty this particular Sunday (I got to run out and retrieve dead wood, clean, etc), but mostly sticking to the counter as I could to help a returning employee (he takes the school year off while in college) get back into the swing of things.
A man and his two adult sons had come to bowl. They wanted 3 games each. About an hour later, after they've played 2, the man comes up to ask for a refund. I'm spraying and putting away shoes while the returning guy (J) was trying to explain no refunds. The man, of course, begins to get irate and is shouting at poor J that he never saw any sign stating no refunds.
I turn from the shoes, leeeeean out over the counter and look in the direction of where the sign is. At the same time, I go: "Oh man, did they put something else up over the sign again?!" (totally bluffing since no one has ever done that, but y'know)
The SC steps back and looks also. He sees the sign, his eyes briefly bug out. He shakes a finger at J and says: "You got me this time!" and walks out muttering.
It could've been a lot worse, but I managed to teach J a valuable lesson: being able to smoothly point out to a SC that they were an idiot is ALWAYS best.
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