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This happened to me a long time ago but I was reminded about it by someone's thread today.
BP: Bad Pimp/SC
Me: Yours Truly
Background: So I was fairly new to Watch Repair at the time, I want to say two years ago and we were doing a lot more business then than now.
We used to get special requests to do custom work on jewelry fairly often. Now average turn around for MOST work is 1 1/2-2 weeks. However if you're job is updated or sent in with an estimate that can slow things down. We do tell people about this policy but as we all know SC's are born with selective hearing. This particular gentleman had sent out some (very cheap) coins to have a large gold bale soldered onto them to make them into necklace charms. Well we had to special order the parts as we didn't have any large enough for what this gentleman wanted. I get a phone call after coming off of break and having a VERY long line that went like this.
Me: ::Spiel:: This is searssoulslave how can I help you?
BP: Yeah, is this watch repair!? I've been transferred all over this store and no one's been in your department what kinda show are you trying to run!?
Me: I apologize sir, I've just gotten back from lunch what can I do for you?
BP: I've got this job sent out for 3 weeks (It had only been 10 days) and haven't heard a thing from you guys now I want it back and done tomorrow!?
Me: (Looks up ticket and memo states we are waiting on bale to be delivered) I'm sorry Mr. BP we're still waiting on the bale to be shipped out to our service center I don't think I can get it this week at all.
BP: THAT CHINESE GIRL SAID IT'D ONLY TAKE 2 WEEKS AT MOST YOU TELLING ME I'M GOING TO HAVE TO WAIT A MONTH TO GET THIS BACK!?!?!?
Proceeds to go on and on about how he makes $250 an hour (I still don't see how that was relevant.) And how he shouldn't have to wait that we probably aren't going to do the job right anyways yadda, yadda, yadda. At which point he finally stops yelling and I assumed he hung up, I had said hello and everything. But I wasn't so lucky. So I called my service center to see if I can get his job done quicker and was literally on TWO phones and taking customers when he called back.
BP: WHY'D YOU HANG UP ON ME!?!?!?
Me: I'm sorry sir I thought you had ended the call I'm on the phone with th...
BP: YOU SHOULD JUST STAY HOME AND MAKE BABIES BECAUSE THAT'S ALL YOUR GOOD FOR!?!?
Let me break for a second. Just a little info about me. I have a temper, I tend to leave it home for work. But I also am a HUGE feminist and woman's rights proponent. This man could have called me any number of things, he could have said my mother was a venerial disease carrying whore, and I would have shrugged it off. But that statement lit my short-short fuse.
Me:
SIR, IF ALL YOU ARE GOING TO DO IS INSULT ME I WILL HANG UP! (I wasn't quite yelling but I wasn't far from it either...)
BP: YOU STUPID BI...
Click
I was shaking I was SO mad. I'm on the phone with my office telling them what just happend and their telling me they'll handle him I don't have to be treated like that. And basically just calming me down. Now the irony of this is that when the mans job did get back to the store. He walked in looking like a bad pimp in a BRIGHT yellow and red valor jumpsuit REEKING of cigars. Huge chunky gold chains and I'm pretty sure a toupee. (For those who may be wondering this man was very, very white) I hand him his coins and this is how the conversation went.
BP: Wow, this is exactly what I wanted. Took too long but at least they got it right.
Me: I apologize for the wait sir, was there anything else I can do for you?
BP: Yeah, what's your name again?
Me: Searssoulslave.
BP: Well missy you should get a raise you're the best CSR they've got here. You're WAAAY better than Jenny, or that black girl. You handled a phone call and two customers while I was standing here and I didn't even wait long at all. You need to get out of this job you're really great!
(There is no Jenny, he THOUGHT my name was Jenny because he didn't listen to who he was talking to.)
Me: Not bad for a stupid baby-maker huh?
BP:
I haven't seen him back since.
BP: Bad Pimp/SC
Me: Yours Truly
Background: So I was fairly new to Watch Repair at the time, I want to say two years ago and we were doing a lot more business then than now.
We used to get special requests to do custom work on jewelry fairly often. Now average turn around for MOST work is 1 1/2-2 weeks. However if you're job is updated or sent in with an estimate that can slow things down. We do tell people about this policy but as we all know SC's are born with selective hearing. This particular gentleman had sent out some (very cheap) coins to have a large gold bale soldered onto them to make them into necklace charms. Well we had to special order the parts as we didn't have any large enough for what this gentleman wanted. I get a phone call after coming off of break and having a VERY long line that went like this.Me: ::Spiel:: This is searssoulslave how can I help you?
BP: Yeah, is this watch repair!? I've been transferred all over this store and no one's been in your department what kinda show are you trying to run!?
Me: I apologize sir, I've just gotten back from lunch what can I do for you?
BP: I've got this job sent out for 3 weeks (It had only been 10 days) and haven't heard a thing from you guys now I want it back and done tomorrow!?
Me: (Looks up ticket and memo states we are waiting on bale to be delivered) I'm sorry Mr. BP we're still waiting on the bale to be shipped out to our service center I don't think I can get it this week at all.
BP: THAT CHINESE GIRL SAID IT'D ONLY TAKE 2 WEEKS AT MOST YOU TELLING ME I'M GOING TO HAVE TO WAIT A MONTH TO GET THIS BACK!?!?!?
Proceeds to go on and on about how he makes $250 an hour (I still don't see how that was relevant.) And how he shouldn't have to wait that we probably aren't going to do the job right anyways yadda, yadda, yadda. At which point he finally stops yelling and I assumed he hung up, I had said hello and everything. But I wasn't so lucky. So I called my service center to see if I can get his job done quicker and was literally on TWO phones and taking customers when he called back.
BP: WHY'D YOU HANG UP ON ME!?!?!?
Me: I'm sorry sir I thought you had ended the call I'm on the phone with th...
BP: YOU SHOULD JUST STAY HOME AND MAKE BABIES BECAUSE THAT'S ALL YOUR GOOD FOR!?!?
Let me break for a second. Just a little info about me. I have a temper, I tend to leave it home for work. But I also am a HUGE feminist and woman's rights proponent. This man could have called me any number of things, he could have said my mother was a venerial disease carrying whore, and I would have shrugged it off. But that statement lit my short-short fuse.
Me:
SIR, IF ALL YOU ARE GOING TO DO IS INSULT ME I WILL HANG UP! (I wasn't quite yelling but I wasn't far from it either...)BP: YOU STUPID BI...
Click
I was shaking I was SO mad. I'm on the phone with my office telling them what just happend and their telling me they'll handle him I don't have to be treated like that. And basically just calming me down. Now the irony of this is that when the mans job did get back to the store. He walked in looking like a bad pimp in a BRIGHT yellow and red valor jumpsuit REEKING of cigars. Huge chunky gold chains and I'm pretty sure a toupee. (For those who may be wondering this man was very, very white) I hand him his coins and this is how the conversation went.
BP: Wow, this is exactly what I wanted. Took too long but at least they got it right.
Me: I apologize for the wait sir, was there anything else I can do for you?
BP: Yeah, what's your name again?
Me: Searssoulslave.
BP: Well missy you should get a raise you're the best CSR they've got here. You're WAAAY better than Jenny, or that black girl. You handled a phone call and two customers while I was standing here and I didn't even wait long at all. You need to get out of this job you're really great!
(There is no Jenny, he THOUGHT my name was Jenny because he didn't listen to who he was talking to.)
Me: Not bad for a stupid baby-maker huh?
BP:
I haven't seen him back since.
I'm pretty sure I'd have hung up immediately after the "stay home and make babies" comment, myself. I'd have lost my job if I'd have said anything more to him, trust me! I just hope that Pimp Dummy there didn't manage to have any offspring!
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