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CC = Moi
SC = you know...
A real "case" of intelligence deficiency
Lady brings up one of our promotional cases advertising a sale. While it is the same kind of case we put games in, it looks NOTHING like a game.
CC: Did you have some questions about the offer?
SC: I want to buy this game!
CC: That's not a game.
SC: What you mean it's not a game?
CC: That's just a promotional case.
SC: I know that, I know you keep the games behind your counter.
CC: No, what I mean is that is just an advertising case, there's no game that goes with it.
SC: There's not?
CC: No. (good lord, look at the darned thing!)
SC: Damn....ok then.
Phone fun!
Q: How much are your Playstations?
CC: Would that be Playstation 2, Playstation 3 or Playstation Portable?
Q: How much are your Xbox 360s?
CC: Arcade? Elite? Refurbished? Used? (More details please!)
SC: How much can I sell a PS3 for?
CC: That depends is it a 20GB, 40GB, 60GB, 80GB, 120GB, 160GB or 250GB model?
SC: It's one of the older ones, the bigger ones.
CC: *sigh*
SC: How much can I get in trade for a DS?
CC: What kind of DS is it?
SC: It's a regular DS.
CC: *headdesk*
I get that last one at least once a day usually and it drives me made because there is no such thing as a "Regular" DS. There is an original DS, a DS Lite, a DSi and a DSi XL.
You might think by "regular" DS they mean original DS but they usually mean the DS lite.
Wherein my brain hurts
SC: I'd like a refund on this Playstation 3 please.
CC: Why is that?
SC: I bought it a couple of weeks ago but little billy already beat all the games I bought for him and I need grocery money so I want a refund.
CC: We don't give refunds on opened new consoles.
SC: Yes you do.
CC: (oh we do, do we?) Who told you that?
SC: When I bought this, the guy who sold it to me said I had 30 days to bring it back if there were any problems.
CC: Actually *I* was the one who sold it to you and I remember you. I also remember telling you that the 30 day return was for defective replacements only.
SC: Oh, well I don't remember that so it doesn't count. I want my money back. (yes, she said this dead serious)
CC: You may not remember but I do and I told you it was defective only.
SC: Not acceptable. I am not leaving here without a refund.
CC: I can't give you a refund ma'am.
SC: Then find me someone who can.
So I get my manager and as soon as I try to relay to him what's going on, the SC cuts me off with HER version of events in which suddenly I become "rude and uncooperative"
and repeated her threat that she wouldn't leave without a refund. Manager says he's willing to give her a store credit on everything but no refund and gives her the corporate number if she's still not happy. She stood outside the store yapping away on her phone for 40 minutes after this but never came back in and never got her refund.
It's called Google and it's your friend
I am constantly deluged with questions that can be easily answered by a simple Google search, a search I often do myself with my phone to get the customer the answer they seek. I'd have to assume most people shopping in a games store are at least technically competent to some degree, why not try a quick online search before asking me questions?
I know it was you!
Guy comes in and drops two 360 games and a receipt on the counter.
SC: These games suck, I was told they were good but they suck, I want my money back.
CC: Well you bought them new, I can't give you a refund on opened new games. You can trade them in but you won't get full value for them.
SC: I'm not trading them in, I want my money back. You told me I could get my money back if I didn't like them.
CC: I see here on the receipt here it was (coworker) L who sold you these games, not me.
SC: No, It was you. I remember it was you and you told me I could get my money back within a week if I didn't like the games.
CC: It was NOT me, in fact I wasn't even working the day this transaction took place.
SC: Are you calling me a liar? I KNOW it was you! You told me I could bring them back, now give me my refund!
CC: I did NOT tell you that sir, I was OFF that day there's no way I could have told you.
SC: Well you must be remembering your schedule wrong because I know you were the one who told me.
CC: I did not tell you sir, there's no way I could have. I can't give you a refund on these games.
SC: Then I need to speak to a manager. NOW.
SC repeated to the manager that apparently I was the one who told him he could bring back the games. Manager verified I didn't work that day. Guy eventually settled for a store credit but he wasn't that happy about it.
SC = you know...
A real "case" of intelligence deficiency
Lady brings up one of our promotional cases advertising a sale. While it is the same kind of case we put games in, it looks NOTHING like a game.
CC: Did you have some questions about the offer?
SC: I want to buy this game!
CC: That's not a game.
SC: What you mean it's not a game?
CC: That's just a promotional case.
SC: I know that, I know you keep the games behind your counter.
CC: No, what I mean is that is just an advertising case, there's no game that goes with it.
SC: There's not?
CC: No. (good lord, look at the darned thing!)
SC: Damn....ok then.
Phone fun!
Q: How much are your Playstations?
CC: Would that be Playstation 2, Playstation 3 or Playstation Portable?
Q: How much are your Xbox 360s?
CC: Arcade? Elite? Refurbished? Used? (More details please!)
SC: How much can I sell a PS3 for?
CC: That depends is it a 20GB, 40GB, 60GB, 80GB, 120GB, 160GB or 250GB model?
SC: It's one of the older ones, the bigger ones.
CC: *sigh*
SC: How much can I get in trade for a DS?
CC: What kind of DS is it?
SC: It's a regular DS.
CC: *headdesk*
I get that last one at least once a day usually and it drives me made because there is no such thing as a "Regular" DS. There is an original DS, a DS Lite, a DSi and a DSi XL.
You might think by "regular" DS they mean original DS but they usually mean the DS lite.
Wherein my brain hurts
SC: I'd like a refund on this Playstation 3 please.
CC: Why is that?
SC: I bought it a couple of weeks ago but little billy already beat all the games I bought for him and I need grocery money so I want a refund.
CC: We don't give refunds on opened new consoles.
SC: Yes you do.
CC: (oh we do, do we?) Who told you that?
SC: When I bought this, the guy who sold it to me said I had 30 days to bring it back if there were any problems.
CC: Actually *I* was the one who sold it to you and I remember you. I also remember telling you that the 30 day return was for defective replacements only.
SC: Oh, well I don't remember that so it doesn't count. I want my money back. (yes, she said this dead serious)
CC: You may not remember but I do and I told you it was defective only.
SC: Not acceptable. I am not leaving here without a refund.
CC: I can't give you a refund ma'am.
SC: Then find me someone who can.
So I get my manager and as soon as I try to relay to him what's going on, the SC cuts me off with HER version of events in which suddenly I become "rude and uncooperative"
and repeated her threat that she wouldn't leave without a refund. Manager says he's willing to give her a store credit on everything but no refund and gives her the corporate number if she's still not happy. She stood outside the store yapping away on her phone for 40 minutes after this but never came back in and never got her refund.It's called Google and it's your friend
I am constantly deluged with questions that can be easily answered by a simple Google search, a search I often do myself with my phone to get the customer the answer they seek. I'd have to assume most people shopping in a games store are at least technically competent to some degree, why not try a quick online search before asking me questions?
I know it was you!
Guy comes in and drops two 360 games and a receipt on the counter.
SC: These games suck, I was told they were good but they suck, I want my money back.
CC: Well you bought them new, I can't give you a refund on opened new games. You can trade them in but you won't get full value for them.
SC: I'm not trading them in, I want my money back. You told me I could get my money back if I didn't like them.
CC: I see here on the receipt here it was (coworker) L who sold you these games, not me.
SC: No, It was you. I remember it was you and you told me I could get my money back within a week if I didn't like the games.
CC: It was NOT me, in fact I wasn't even working the day this transaction took place.
SC: Are you calling me a liar? I KNOW it was you! You told me I could bring them back, now give me my refund!
CC: I did NOT tell you that sir, I was OFF that day there's no way I could have told you.
SC: Well you must be remembering your schedule wrong because I know you were the one who told me.
CC: I did not tell you sir, there's no way I could have. I can't give you a refund on these games.
SC: Then I need to speak to a manager. NOW.
SC repeated to the manager that apparently I was the one who told him he could bring back the games. Manager verified I didn't work that day. Guy eventually settled for a store credit but he wasn't that happy about it.
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