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  • #1

    I'm So Confused!

    Lady calls me because she wants to install the 2002 version of our program on her son's new laptop. That version requires that you insert a floppy diskette to license it.

    I found out she was using XP. That was good. The version she was using works on XP. Then I started telling her the workaround to get the license onto the laptop without a floppy drive. Basically all she needs to do is find a computer with a floppy drive, copy the file from the floppy drive onto a thumb drive then copy it into a specific folder on the laptop.

    This, apparently, was too complicated. So she asked for alternatives.

    I informed her she could purchase an update to the current version which does not require a floppy drive to install.

    That just made her mad. Why should she have to spend money on software?

    I did not point out that she spent money quite happily on a new computer and, that if she had Windows 7, that she'd have no choice.

    Instead I gave her a couple of more reasons that an update might be worth the money to her but I assured her she could always use the workaround and not buy the update if she didn't want to.

    This just seemed to annoy her more but she asked "So should I buy this update?"

    I was about to answer that it was her decision, when another voice answered her. Apparently her son had been on another extension listening. He was loud and I was little startled.

    He asked me a few questions about the other features of the update and came back to him mom with, "I dunno."

    Great. They've been given two choices and neither of them is going to take responsibility for choosing one.

    I told her I'd be happy to hold the price for 30 days so they could both think it over, when she suddenly made up her mind...

    Mom: NO! I'm going to buy the update, but I want you to know that I'm NOT happy about it!

    Me: It doesn't sound like you're sure. If you would like to think it over, that's fine.

    Mom: It sounds like I should buy it.

    Me: Well, as I said, it's your decsion.

    Mom: I KNOW it's my decision!

    Me: OK. Well you can call us back when you are ready or...

    Mom: NO! I'm buying it now. Can I talk to you about that?

    Me: Yes. I can take your order now if you wish. We take Visa, Mastercard and Discover...

    [insert all the back and forth of order taking and seeing if she needs anything else]

    Me: Thank you for your order and have a good weekend.

    Mom: Humph! I'm STILL unhappy about this!

    I'm so confused. Who buys something they don't want to buy and don't have to buy and complains about it?

    There are many less expensive ways to be passive-agressive, aren't there?
    Last edited by Dips; 06-18-2010, 06:17 PM. Reason: left a part out
    The best karma is letting a jerk bash himself senseless on the wall of your polite indifference.

    The stupid is strong with this one.
    Tags: None
  • #2
    At least you got to hit them with the stupid tax.

    Comment

    • #3
      Come now, Dips, it's quite obvious that you were using your Jedi powers to convince her to buy it!

      What a strange, silly woman...
      The report button - not just for decoration

      Comment

      • #4
        I'm guessing she bought the update because:

        1. She figured her son was going to whine if she didn't
        2. She ddn't know how to obtain and/or use a thumb drive and didn't want to admit it
        3. She didn't know how to download a file in the first place and ditto
        4. She was planning to buy the upgrade all along, but was hoping if she kept whining you'd offer her a price break, or
        5. All of the above
        Women can do anything men can.
        But we don't because lots of it's disgusting.
        Maxine

        Comment

        • #5
          If I were in that situation and REALLY needed a good reason not to upgrade, I would have said but one thing to myself: "Floppy drives, ten bucks, new. Gogogogogo."
          "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
          "The difference between an amateur and a master is that the master has failed way more times." - JoCat
          "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
          "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
          "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
          "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
          Acts of Gord – Read it, Learn it, Love it!
          "Our psychic powers only work if the customer has a mind to read." - me

          Comment

          • #6
            and was probably hoping that by saying she was upset that you'd

            1) change the format for her so it wasn't so difficult (cos you have the ability to change the way the comptuers work)

            2) just venting

            or 3... ) hoping to convince you to cut her a discount i guess


            heh i use to have an external floppy drive too.
            think it's in my storage unit

            Comment

            • #7
              Quoth PepperElf View Post
              and was probably hoping that by saying she was upset that you'd

              1) change the format for her so it wasn't so difficult (cos you have the ability to change the way the comptuers work)

              2) just venting

              or 3... ) hoping to convince you to cut her a discount i guess


              heh i use to have an external floppy drive too.
              think it's in my storage unit
              I have an ancient external floppy that came with a refurbished thinkpad I bought about 10 years ago. Is it bad that I have every computer I ever bought stashed somewhere?

              I can handle pretty much anything, I even have a compaq with a zip drive
              EVE Online: 99% of the time you sit around waiting for something to happen, but that 1% of action is what hooks people like crack, you don't get interviewed by the BBC for a WoW raid.

              Comment

              • #8
                Quoth EricKei View Post
                I would have said but one thing to myself: "Floppy drives, ten bucks, new. Gogogogogo."
                Exactly!

                If she couldn't find someone to loan her a floppy drive for free that's still a heck of a lot cheaper than the update, you know?

                There wasn't anything stopping her from using the version with the floppy disk on a laptop and I was more than willing to walk her through it but...

                Oh, well. We do allow people to return our software within 90 days so she can change her mind if she's still unhappy.
                The best karma is letting a jerk bash himself senseless on the wall of your polite indifference.

                The stupid is strong with this one.

                Comment

                • #9
                  Good grief, external floppy drives are not that expensive. If she has a problem affording the software, then I bet she'd have a problem getting one of these. Jeeze.
                  Random conversation:
                  Me: Okay..so I think I get why Zoro wears a bandana
                  DDD: Cuz it's cool
                  So, by using the Doctor's reasoning, bow ties, fezzes and bandanas are cool.

                  Comment

                  • #10
                    Quoth fma_fanatic View Post
                    I bet she'd have a problem getting one of these. Jeeze.
                    Since they're out of stock, you are correct. I hope I can find one of those when I eventually get a computer without a floppy drive.
                    "I don't have to be petty. The Universe does that for me."

                    Comment

                    • #11
                      I wouldn't have even known you could still BUY floppy drives, and no one I know owns a computer that has one.
                      GK/Kara/Jester fangirl.

                      Comment

                      • #12
                        Am I the only one who actually thought the unhappy comment was directed toward her son? Since he was online and it was for him, I figured she was upset with him, and saying so on the phone to rub it in. I know, I know, I'm weird.

                        Comment

                        • #13
                          Quoth tollbaby View Post
                          I wouldn't have even known you could still BUY floppy drives, and no one I know owns a computer that has one.
                          Then allow me to introduce myself. I am Ironclad Alibi. My main computer has a 3-1/2 inch floppy drive, as does my wife's computer. My secondary computer, which is set up with MS-DOS 6.22, has both 3-1/2 and 5-1/4 inch floppy drives.

                          Now you know someone who owns computers that have floppy drives.
                          "I don't have to be petty. The Universe does that for me."

                          Comment

                          • #14
                            Quoth Sparky View Post
                            I'm guessing she bought the update because:

                            1. She figured her son was going to whine if she didn't
                            2. She ddn't know how to obtain and/or use a thumb drive and didn't want to admit it
                            2.5 She doesn't know what a thumb drive is and didn't want to admit it
                            Quoth Sparky View Post
                            I'm guessing she bought the update because:3. She didn't know how to download a file in the first place and ditto
                            4. She was planning to buy the upgrade all along, but was hoping if she kept whining you'd offer her a price break, or
                            5. All of the above
                            Don't wanna; not gonna.

                            Comment

                            • #15
                              Quoth Ironclad Alibi View Post
                              Now you know someone who owns computers that have floppy drives.
                              I only recently did my first computer build to *lack* a floppy drive. I still have the drives themselves, as well as MS-DOS 6.22+e

                              "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                              "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                              "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                              "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                              "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                              "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                              Acts of Gord – Read it, Learn it, Love it!
                              "Our psychic powers only work if the customer has a mind to read." - me

                              Comment

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