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First, a story from my co-worker. J has been here for 3 years. My mom loves the man, and he trained me, so I know how quiet but nice he can be to guests. One came in last night, asked for a room. J explained that he only had a smoking room, the lady said that'd be fine and left (All of this in front of Co-worker B, my 'sister' if you will.)
Ten minutes later, the lady calls down and says the bathroom is dirty and the room smells like smoke. J explains that he did tell her it was a smoking room when she checked in, but she claims he didn't and she'll 'get her full room deposit back. She's very disappointed (I think we have one of Dave's customers!)".
She did TRY to get her money back, but we have it on record that it was 1. My head housekeeper who cleaned the room (And we know she does good jobs) and 2. The room hadn't been used in 7 days. So there was no way it was still dirty.
Mr. Hug is back.
Lil bit of background: He creeps me out and usually gives me or J a complete load of BS when he's here.
Tonight, he called. He'd already talked to B who 'made him unhappy.' and when he got to talk to me (Oh goodie!) he was a complete suck up.
Me: "So.. you want a room for the night? I need your card to hold it, as it's after my cancellation time, you won't be able to cancel your room."
SC: "Um.. can you just hold it for me? I don't have my card.."
Me: "No, I'm sorry. The rooms are first come first serve. Without a card, I cannot hold your room."
SC: "But baby, (Gag) I'll bring you food or booze or whatever you want."
Me: "That's sweet, but all I need is your card, not bribed."
SC: "How about a night with me?"
Me: "Sir, one more time of you hitting on me, and you won't be allowed on my property at all. I'm not comfortable with this. Card number please, or I'll have to cancel the room."
SC: "You know you'd have fun with me.. noisy sweaty.."
Me: *gags, clicks*
Brain Bleach.. or a drink.. or a hug.. Can I have one? PLEASE?! I need a hot shower too, cause now I feel VERY icky.
Ten minutes later, the lady calls down and says the bathroom is dirty and the room smells like smoke. J explains that he did tell her it was a smoking room when she checked in, but she claims he didn't and she'll 'get her full room deposit back. She's very disappointed (I think we have one of Dave's customers!)".
She did TRY to get her money back, but we have it on record that it was 1. My head housekeeper who cleaned the room (And we know she does good jobs) and 2. The room hadn't been used in 7 days. So there was no way it was still dirty.
Mr. Hug is back.
Lil bit of background: He creeps me out and usually gives me or J a complete load of BS when he's here.
Tonight, he called. He'd already talked to B who 'made him unhappy.' and when he got to talk to me (Oh goodie!) he was a complete suck up.
Me: "So.. you want a room for the night? I need your card to hold it, as it's after my cancellation time, you won't be able to cancel your room."
SC: "Um.. can you just hold it for me? I don't have my card.."
Me: "No, I'm sorry. The rooms are first come first serve. Without a card, I cannot hold your room."
SC: "But baby, (Gag) I'll bring you food or booze or whatever you want."
Me: "That's sweet, but all I need is your card, not bribed."
SC: "How about a night with me?"
Me: "Sir, one more time of you hitting on me, and you won't be allowed on my property at all. I'm not comfortable with this. Card number please, or I'll have to cancel the room."
SC: "You know you'd have fun with me.. noisy sweaty.."
Me: *gags, clicks*
Brain Bleach.. or a drink.. or a hug.. Can I have one? PLEASE?! I need a hot shower too, cause now I feel VERY icky.
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