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Take that tracking number and shove it!
You know, I deal with normal suckiness al day, just like so many of us do. However, not very often does it piss me off so bad that I must post it here. My story today goes as such-
BG:The pharmacy will not ship out medication too early to you (I.E, a bottle every 5 days). Also, there have been tornado watches and warnings all in the east coast recently.
SC-completely strung out guy
Me-
Me: "Good morning, this is <company>, how may I help you?"
SC: Uhhhh, I placed an order, but it's on HOLD for being too soon! This is unacceptable! Cancel my order and don't bill me account!!!
Me:...May I have the order number?
SC: I don't have it!
Me:...May I have the billing address?
SC: JUST FIX MY ORDER!!
Me: Yes, I need to find your order first.
SC *HUFF* Fine! Order number is XXXXXXX
Me:
OK, your order is NOT on hold, in fact it's already been shipped out. FedEx says it should arrive today by 11, Priority.
SC: But I checked it last night and it was on hold!
Me: Have you checked it this morning?
SC: It's been on my screen ALL NIGHT!
Me:
OK, have you refreshed the page?
SC: *HUFF* *starts clicking furiously* *splutters a bit and makes strange noises into the phone* WELL WHERE'S THE TRACKING NUMBER?!?
Me: *rattles off number*
SC: *mumbes about how inept we are*
Oh course, thats just the normal suck I deal with. I wouldn't be posting if there weren't more suck.
He called me back.
Me: *intro*
SC: Yeah! I just called and a girl gave me a tracking number!! It's WRONG!!"
Me: OK, let me pull it up. May I have the tracking number?
SC: *Shouts number*
Me: Your package is headed to Georgia?
SC: YES! But THAT tracking number is WRONG! It says that my package is in INDIANA!!
Me: Hmmm. OK well the destination on the FedEx tracking number says Georgia. Oh, it looks like FedEx was delayed due to the bad weather alerts. The package must first go to Tennessee to be processed, then it will be delivered to you.
SC: I DON'T UNDERSTAND! I PAID FOR PRIORITY!!
Me: Yes, you did. But FedEx was delayed by the weather, I think. You should call them to see when it will be delivered.
SC: REFUND MY SHIPPING! NOW!
Me: The problem is on FedEx's end. I can't control their delays, and I can't refund anything on behalf of them.
SC: BUT I PAID!!!
Me: And WE aid YOUR money to FedEx, who in turn marked the package PRIORITY, as it says on the tracking number. I can't do anything. You'll have to call FedEx.
SC: I don't think your smallish brain is understanding this. I. Paid. Priority. And. It. Is. Not. In. My. Hand.
Me:
Look. If the pharmacy caused the problem, then I would be more than happy to refund something. HOWEVER, we completed our resonsibilities. Now it's FedEx's turn. They we're unable to deliver your package due to conditions OUT OF THEIR CONTROL. THEY HAD TORNADO WARNINGS! Call them.
SC: Pass me to your manager.
So, I pass the call to my supervisor, who is a total pushover and OFFERED HIM A HUGE DISCOUNT ON THE NEXT ORDER. I was pissed. I told his supervisor what happened, and wrote a note on the customers account that says something to the effect of "do NOT give this customer a discount higher than $xxx" (we are required to give a small discount to previous customers)
Maybe if the customer weren't such an ass, I would have made an effort and told him that we will make a claim with the courier. Unfortunately, he was an ass.
BG:The pharmacy will not ship out medication too early to you (I.E, a bottle every 5 days). Also, there have been tornado watches and warnings all in the east coast recently.
SC-completely strung out guy
Me-
Me: "Good morning, this is <company>, how may I help you?"
SC: Uhhhh, I placed an order, but it's on HOLD for being too soon! This is unacceptable! Cancel my order and don't bill me account!!!
Me:...May I have the order number?
SC: I don't have it!
Me:...May I have the billing address?
SC: JUST FIX MY ORDER!!
Me: Yes, I need to find your order first.
SC *HUFF* Fine! Order number is XXXXXXX
Me:
OK, your order is NOT on hold, in fact it's already been shipped out. FedEx says it should arrive today by 11, Priority. SC: But I checked it last night and it was on hold!
Me: Have you checked it this morning?
SC: It's been on my screen ALL NIGHT!
Me:
OK, have you refreshed the page?SC: *HUFF* *starts clicking furiously* *splutters a bit and makes strange noises into the phone* WELL WHERE'S THE TRACKING NUMBER?!?
Me: *rattles off number*
SC: *mumbes about how inept we are*
Oh course, thats just the normal suck I deal with. I wouldn't be posting if there weren't more suck.
He called me back.
Me: *intro*
SC: Yeah! I just called and a girl gave me a tracking number!! It's WRONG!!"
Me:
OK, let me pull it up. May I have the tracking number?SC: *Shouts number*
Me: Your package is headed to Georgia?
SC: YES! But THAT tracking number is WRONG! It says that my package is in INDIANA!!
Me: Hmmm. OK well the destination on the FedEx tracking number says Georgia. Oh, it looks like FedEx was delayed due to the bad weather alerts. The package must first go to Tennessee to be processed, then it will be delivered to you.
SC: I DON'T UNDERSTAND! I PAID FOR PRIORITY!!
Me: Yes, you did. But FedEx was delayed by the weather, I think. You should call them to see when it will be delivered.
SC: REFUND MY SHIPPING! NOW!
Me: The problem is on FedEx's end. I can't control their delays, and I can't refund anything on behalf of them.
SC: BUT I PAID!!!
Me: And WE aid YOUR money to FedEx, who in turn marked the package PRIORITY, as it says on the tracking number. I can't do anything. You'll have to call FedEx.
SC: I don't think your smallish brain is understanding this. I. Paid. Priority. And. It. Is. Not. In. My. Hand.
Me:
Look. If the pharmacy caused the problem, then I would be more than happy to refund something. HOWEVER, we completed our resonsibilities. Now it's FedEx's turn. They we're unable to deliver your package due to conditions OUT OF THEIR CONTROL. THEY HAD TORNADO WARNINGS! Call them. SC: Pass me to your manager.
So, I pass the call to my supervisor, who is a total pushover and OFFERED HIM A HUGE DISCOUNT ON THE NEXT ORDER. I was pissed. I told his supervisor what happened, and wrote a note on the customers account that says something to the effect of "do NOT give this customer a discount higher than $xxx" (we are required to give a small discount to previous customers)
Maybe if the customer weren't such an ass, I would have made an effort and told him that we will make a claim with the courier. Unfortunately, he was an ass.
That, Sir, is full of WIN!
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