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Hi there, I haven't posted before. Mostly I lurk, but I needed to get this one off my chest.
Background: I am a CSR for a company that makes... lets say Gurgles. (There are very few manufacturers in my industry, so I don't want to get too into it.) The building I work in both manufactures and repairs Gurgles. The repair technicians are in the same room as me, and I can stand up over my cubicle and wave if I feel like it. (Sometimes I do.) Answering phones is far from the main function of my job, but it is part of it, and there are standard procedures when I get a call. What you need to know is this: If I get a call about a specific repair on a unit, I can forward it to a tech after making sure he's not busy. If the question is about general support, care, or troubleshooting of a unit, the call goes to another line. Our techs don't troubleshoot. They've got Gurgles to fix and the phone makes them cranky. So, on with the story.
The Players
Me: Ulrika, CSR
SC: SC
Steve: Awesome tech
*Phone rings*
Me: Good morning. Gurgle service, this is Ulrika.
SC: This is SC from Random Comany, I'd like to speak to Steve.
Me: (remember standard question here) Alright sir is this regarding a repair?
SC: No, I've got some questions about a Gurgle Model C for him.
Me: I think the quickest way to get you an answer on that would be to get you to our product support line. Steve doesn't usually handle general support questions as-
SC: (In his best, "listen here little girl" voice) I want to talk to Steve or I want to talk to your supervisor.
At this point my brain went into F*** You mode. I really don't like being talked down to. However, my cheery CSR voice stayed in place. I'm an ex relay operator, so I can keep that tone through anything.
Me: Alright sir, one moment please while I see if he's available.
So, i put him on hold, walk over to where Steve is leaning against a pole, chatting with another tech and--
Me: Hey, Steve. Tell me you're too busy to talk on the phone.
Steve: I'm too busy to talk on the phone.
Me: Thanks! You're a doll.
Back to the phone.
Me: I'm sorry sir, Steve is in the middle of a repair at the moment. Would you like me to take a message, or go through to his voice mail?
SC: *click*
Background: I am a CSR for a company that makes... lets say Gurgles. (There are very few manufacturers in my industry, so I don't want to get too into it.) The building I work in both manufactures and repairs Gurgles. The repair technicians are in the same room as me, and I can stand up over my cubicle and wave if I feel like it. (Sometimes I do.) Answering phones is far from the main function of my job, but it is part of it, and there are standard procedures when I get a call. What you need to know is this: If I get a call about a specific repair on a unit, I can forward it to a tech after making sure he's not busy. If the question is about general support, care, or troubleshooting of a unit, the call goes to another line. Our techs don't troubleshoot. They've got Gurgles to fix and the phone makes them cranky. So, on with the story.
The Players
Me: Ulrika, CSR
SC: SC
Steve: Awesome tech
*Phone rings*
Me: Good morning. Gurgle service, this is Ulrika.
SC: This is SC from Random Comany, I'd like to speak to Steve.
Me: (remember standard question here) Alright sir is this regarding a repair?
SC: No, I've got some questions about a Gurgle Model C for him.
Me: I think the quickest way to get you an answer on that would be to get you to our product support line. Steve doesn't usually handle general support questions as-
SC: (In his best, "listen here little girl" voice) I want to talk to Steve or I want to talk to your supervisor.
At this point my brain went into F*** You mode. I really don't like being talked down to. However, my cheery CSR voice stayed in place. I'm an ex relay operator, so I can keep that tone through anything.
Me: Alright sir, one moment please while I see if he's available.
So, i put him on hold, walk over to where Steve is leaning against a pole, chatting with another tech and--
Me: Hey, Steve. Tell me you're too busy to talk on the phone.
Steve: I'm too busy to talk on the phone.
Me: Thanks! You're a doll.
Back to the phone.
Me: I'm sorry sir, Steve is in the middle of a repair at the moment. Would you like me to take a message, or go through to his voice mail?
SC: *click*
. You'll find plenty of cookies, bacon, and brain bleach to help you through those really tough calls.
to 
(Oh, and drinks are with Jester/Whiskey, Ralerin has the brain bleach, and various people have cookies and bacon. Enjoy!)
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