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So I had another of those "Shop for me!" customers. Except this one was of the variation "Shop for me! And be glad for the opportunity whilst you do so, slave."
So, I had to leave at, say, 3. I still hadn't taken my half hour break by 2:00, and I tend to wait a little until everyone else in my shift group had already had theirs so there are no breaks overlapping. At around 2:15 I get pulled aside (Without a "hello" or "excuse me" ... I already hate her for it at this point for that reason.) It's some old woman who looks like Barbara Bush, but with such a scowl that I've never seen ... ugh.
She held my arm with her hand. I didn't know she was a grouch yet, so I tried to be nice and didn't say anything, but I was mentally turning my arm to fire to make her let go. She nearly penetrates a flier with her finger as she asked me where <item> was.
She took me from item to item, complaining the whole while that things weren't closer together if they were on sale. She asked me when other items were going on sale, (Not if: when.) and was shocked that I did not know, as I am not a representative of Corporate, which tells us nothing of course. There was a point when she was angry with me that one of the items on sale was too heavy to lift, that it wasn't on sale on a smaller size.
I'm trying to be as calm and conversational as I can be to keep harm from befalling me, as she's certainly capable of it, but alas, 'tis to not avail. She ignores 80% of my conversational tidbits. Eventually it gets to the point where she says "You know you could be a lot friendlier to me. I'm supporting your store with my money. You could offer me a better deal on these."
So I reply with something to the effect of "It's up to the cashier, m'dear," and of course she will have none of it. "You represent the store. You can't give me a better deal? Are you incompetent? Maybe I had better find someone else who can help me. You don't know what you're doing."
Now I would like to point out that I had gotten lucky so far, and had been able to find each and every item she was looking for and put them into her hand, where she asked if I was sure if it was the right item, despite them matching the picture in the flier. Anyone else would have been positively beaming rainbows out their butt with the awesomeness I was handing them.
So at that point I sent her to the cashier, who was actually able to adjust prices. The only cashier on at that time was a super-snarky, rapier-witted tall redhead that I have a metric fukkton of respect and admiration for. She would be able to set this old lady straight. She loves dealing with sucky customers. She is immune from manager scrutinization because she deals with all of the SCs for them.
So, I had to leave at, say, 3. I still hadn't taken my half hour break by 2:00, and I tend to wait a little until everyone else in my shift group had already had theirs so there are no breaks overlapping. At around 2:15 I get pulled aside (Without a "hello" or "excuse me" ... I already hate her for it at this point for that reason.) It's some old woman who looks like Barbara Bush, but with such a scowl that I've never seen ... ugh.
She held my arm with her hand. I didn't know she was a grouch yet, so I tried to be nice and didn't say anything, but I was mentally turning my arm to fire to make her let go. She nearly penetrates a flier with her finger as she asked me where <item> was.
She took me from item to item, complaining the whole while that things weren't closer together if they were on sale. She asked me when other items were going on sale, (Not if: when.) and was shocked that I did not know, as I am not a representative of Corporate, which tells us nothing of course. There was a point when she was angry with me that one of the items on sale was too heavy to lift, that it wasn't on sale on a smaller size.
I'm trying to be as calm and conversational as I can be to keep harm from befalling me, as she's certainly capable of it, but alas, 'tis to not avail. She ignores 80% of my conversational tidbits. Eventually it gets to the point where she says "You know you could be a lot friendlier to me. I'm supporting your store with my money. You could offer me a better deal on these."
So I reply with something to the effect of "It's up to the cashier, m'dear," and of course she will have none of it. "You represent the store. You can't give me a better deal? Are you incompetent? Maybe I had better find someone else who can help me. You don't know what you're doing."
Now I would like to point out that I had gotten lucky so far, and had been able to find each and every item she was looking for and put them into her hand, where she asked if I was sure if it was the right item, despite them matching the picture in the flier. Anyone else would have been positively beaming rainbows out their butt with the awesomeness I was handing them.
So at that point I sent her to the cashier, who was actually able to adjust prices. The only cashier on at that time was a super-snarky, rapier-witted tall redhead that I have a metric fukkton of respect and admiration for. She would be able to set this old lady straight. She loves dealing with sucky customers. She is immune from manager scrutinization because she deals with all of the SCs for them.
Poor you!
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