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Not wanting to threadjack this thread...
This is the one thing I do hate about this site. Eventually someone will post a story that will dislodge a repressed memory.
This is one of those moments.
So this is back in my days as the head of the service department of the computer store I worked at for many years. A customer comes in with a computer that is dead. We gave a full year warranty on the parts and labor on the computers and a three year warranty on the parts. At the time, you'd be hard pressed to find Dell offering you that without forking over an additional $100 minimum.
FYI: We were able to offer such warranties since at the time Western Digital, Intel, Asus, AMD and in fact most of the manufacturers of the major components of the computers offered three year, five year, or even life time warranties. The parts that didn't were cheap enough that it was worth it to give away a $15 CD-Rom drive to keep a customer happy.
So chap comes in, computer has bit the dust. It is giving a very unusual start-up screen. It's not the normal Asus splash screen for the motherboard. It's garbled. So I explain that since the computer is out of warranty by three months, we'll cover the cost of the parts but he has to agree to the labor costs.
This. Will. Not. Do.
He is unhappy and (just like in the aforementioned thread) states that this has been like that since he brought it home.
<blink><blink>? Huh?
So...you're telling me that the $2,000, top of our line computer has been inoperable since day one and that every time since then when I've asked "How's that new computer working out for you?", you've lied to me by saying that it was awesome.
Eventually I point out on his original invoice where I had him initial the warranty policy. This shuts him up...for now.
So I diag the computer and it's a dead video card. Well poop. Thankfully it's one of those that has a three-year warranty and so I call in for a replacement and get the old one in the mail for the cross shipment. New one comes in and I install it.
When it comes up in Windows, I see folders on the desktop labeled "Tax Return 2002" and "Tax Return 2003". I see folders of digital camera snaps labeled by date and by holiday spanning the whole 15 months he's had the computer. In short...he's used the gorram thing.
So he comes in and he starts tearing into me how it is offensive that he has to pay for labor, that he's never used it since day one due to the fault...yada yada yada.
I boot the computer and I point out things on the desktop. The dated folders. Then I ask him for the $35 for the hour's labor it took to diag and swap out the video card.
Defeated, he pays.
All this over one hour of labor fees. For a computer costing 2 grand, $35 is cheap after a 15 month span before failure.
Idjit.
This is the one thing I do hate about this site. Eventually someone will post a story that will dislodge a repressed memory.
This is one of those moments.
So this is back in my days as the head of the service department of the computer store I worked at for many years. A customer comes in with a computer that is dead. We gave a full year warranty on the parts and labor on the computers and a three year warranty on the parts. At the time, you'd be hard pressed to find Dell offering you that without forking over an additional $100 minimum.
FYI: We were able to offer such warranties since at the time Western Digital, Intel, Asus, AMD and in fact most of the manufacturers of the major components of the computers offered three year, five year, or even life time warranties. The parts that didn't were cheap enough that it was worth it to give away a $15 CD-Rom drive to keep a customer happy.
So chap comes in, computer has bit the dust. It is giving a very unusual start-up screen. It's not the normal Asus splash screen for the motherboard. It's garbled. So I explain that since the computer is out of warranty by three months, we'll cover the cost of the parts but he has to agree to the labor costs.
This. Will. Not. Do.
He is unhappy and (just like in the aforementioned thread) states that this has been like that since he brought it home.
<blink><blink>? Huh?
So...you're telling me that the $2,000, top of our line computer has been inoperable since day one and that every time since then when I've asked "How's that new computer working out for you?", you've lied to me by saying that it was awesome.
Eventually I point out on his original invoice where I had him initial the warranty policy. This shuts him up...for now.
So I diag the computer and it's a dead video card. Well poop. Thankfully it's one of those that has a three-year warranty and so I call in for a replacement and get the old one in the mail for the cross shipment. New one comes in and I install it.
When it comes up in Windows, I see folders on the desktop labeled "Tax Return 2002" and "Tax Return 2003". I see folders of digital camera snaps labeled by date and by holiday spanning the whole 15 months he's had the computer. In short...he's used the gorram thing.
So he comes in and he starts tearing into me how it is offensive that he has to pay for labor, that he's never used it since day one due to the fault...yada yada yada.
I boot the computer and I point out things on the desktop. The dated folders. Then I ask him for the $35 for the hour's labor it took to diag and swap out the video card.
Defeated, he pays.
All this over one hour of labor fees. For a computer costing 2 grand, $35 is cheap after a 15 month span before failure.
Idjit.
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