when will I win the lottery?

[vacation_rentals_suck]

Guest: Dave, I am a little upset here. I just dont feel this home is furnished adequately. I mean, there are not enough pots and pans for the number of people we have here. The mirror in the downstairs is way too small. They don't provide dinner napkins on the table, there should be towel racks in every bathroom and it wouldn't hurt to have a basket of fresh fruit to welcome your guests.

Me: ok did you want to move to a different property?

Guest: well no, I guess I am just....I dont.....I am just very confused as to why the owner would not have the home better furnished

Me: ok what can we do for you?

Guest: Dave, I am not asking you to do anything, I am just trying to get a better sense of the logistics here

Me: what do you mean?

Guest: well I mean I want to understand why the owner does not have more dinnerware. I guess I dont.....I mean...I'm not.....I am just very confused about the way things work here. I mean when I rented at your competitors, the properties were always well stocked and now I mean.....I am thinking I should have rented with them. What are your thoughts?

Me: I really dont know, ma'am

Guest: Dave, you're not very helpful

Me: I want to help you ma'am but I dont know what you want me to do

Guest: just forget it....we'll just rent at the other company next time

CLICK

[Mr Hero]

She didn't want you to do anything, but wanted to know why things were the way they were? I'm thinking she was looking for a fight.

I'll have to admit, but I'd be a little puzzled too about why not all the bathrooms have towel racks. I thought those were pretty basic features.

[Tanzanite]

Christ! What the hell do they want from you? To be the owner of the property yourself? to some magically wage a magic wand and produce this stuff out of thin air?

Damn.

[XCashier]

I'll have to admit, but I'd be a little puzzled too about why not all the bathrooms have towel racks. I thought those were pretty basic features.

The only reason I could think of is if there was a half bath (sink and toilet only) that only had a ring or hook for a hand towel. Otherwise, I'm stumped too.

[Caffienated_Caramel]

Wow that was rather tame she didn't even ask for compensation.

But the stupid! It hurtz

[Mongo Skruddgemire]

I'll have to admit, but I'd be a little puzzled too about why not all the bathrooms have towel racks. I thought those were pretty basic features.

My bathrooms do not have towel racks. The previous tenant decided that he/she/it preferred to have a mini-closet instead where towels could be kept in one bathroom, the other simply has a shelf.

I can see that or I can see as one poster said "A towel ring in a half-bath". But to complain without a plan of what they want in compensation leaves me wondering to what point? Why complain?

At least they should have demanded that you produce one from the rectally-mounted replicator that we in Customer Service have been born with.

[terakhan]

What she was fishing for is the 'Oh I am so sorry, please let me refund your entire stay AND bend over backwards to make sure you confuse yourself for a major Hollywood celebrity because of how well we treat you from here on out.'

Even threw in the mention of going to a competitor twice. She just wasn't very good at finding someone without a spine to sucker into it.

[Hyndis]

I actually get that sort of thing a lot, where people just call to complain for the sake of complaining.

They don't want any help. They don't want you to do anything for them, they just want to let you know that they're unhappy.

[chainedbarista]

inadequate dishwares? just how much does she think she needs and how many people are staying?

mirror's too small? boo hoo.

a fruit basket? serious? do you want them to pop in and rub your feet while they're at it? damn...

[Ben_Who]

So now we know what to do when we want to complain but can't find anything wrong, and lying won't get us the freebies and discounts we're bucking for. "I hate this place but I can't say why. It's just...wrong, somehow. I don't like the wallpaper and the carpets are too fuzzy."

I once went on vacation with a couple of friends from California. The Dude was okay; he was this laid-back surfer type, but The Lady was in some kind of mood and determined to have a crappy time no matter what. If she wasn't predicting severe earthquakes in Arizona, she was letting a spider in the bathroom ruin her entire weekend. The hell of it was, there simply wasn't anything wrong with the place. Whatever she was pissed off about had nothing to do with the timeshare.

I felt kind of bad for her at the end. She seemed very unhappy and the vacation hadn't helped her a bit. In fact, now that her ire had a target, she didn't have to tell anyone whatever was really bothering her.

Love, Who?

[Solumina]

Ugh stuff like that is why my mother stoped renting out her cottage. It is perfectly furnished and stocked for our family, other families are different. I think the oddest thing was that one year someone broke into the owners closet and used the sheets in there because they didn't like the shade of yellow of the sheets stocked in one of the rooms. They left a note explaining why they broke the lock and a new lock with combination which they left sitting around (I mean where would they put it?), thankfully the cleaning crew that we used always did a really good check for the whole place and they spotted it, actually put the lock on the closet, and turned the combination in to our rental agent.

[eltf177]

Guest: Dave, I am a little upset here. I just dont feel this home is furnished adequately. I mean, there are not enough pots and pans for the number of people we have here.

Is it just me wondering just how many people are staying here? Can you say "over maximum capacity?"

[MrsEclipse]

Call the Health Department. I think there's something in the water there.

I never think about towel racks or hand towels. I've been to a lot of places, and they either happen or they don't. And not enough pots and pans? How many do you need? Two? Five? Six full sets? You don't know, huh? Just that you don't have enough. Well, what are you using them for? Maybe we can... You don't know that either, do you. Why am I not surprised.

[jjllbb]

there should be towel racks in every bathroom
...
Guest: well no, I guess I am just....I dont.....I am just very confused as to why the owner would not have the home better furnished

It could be any reason.

I once worked for a retail company that didn't provide DIMES as change because the company's founder "didn't believe in them".

It was crazy. They literally never gave out dimes as change to customers. Customers would give us dimes but they'd be removed from the drawers every night in the cash office in preparation for the next day.

[Exaspera]

How can one NOT believe in a dime?! It's right there being all round and shiny! Not like it's an unseen spirit or something.