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Or...The hotel is not at fault for you being a lying, scamming moron.
Got a guest in the hotel. He's a foreigner, from a place that is stereotypically known for bitching, whining and haggling the price of everything, then afterwards complaining about trivial shit and demanding their money back, and this guy is true to form.
Guest calls me right at the start of my shift, and tells me the room next to him is being way too loud, and he cant sleep. Also, he says, the shower in his room is broken. He demands to be moved to another room, and I accomodate his demand.
I then go check his original room. The shower works perfectly, he just doesn;t seem to know how to switch it from the tub faucet to the showerhead. And it's silent in his room. The adjacent room is not making any noise at all, probably because it's vacant. There isn't even any noise coming from the street.
Guest calls me about 2 minutes later form his new room, complaining that he doesn't have any towels. I lock up the front desk again, grab some towels from housekeeping, and head up there. Turns out he did have towels, but those wiley, sneaky bitches on housekeeping hid them to make him look stupid. Where did they hide them? On the towel rack, in the bathroom. How could the guest be expected to think to look for them there. (/sarcasm off, I have no idea where he was expecting to see towels, maybe in his country they stuff them into the coffee maker?)
Guest calls me yet again, tells me his clock is broken, so I head back up, yet again. Turns out by 'broken' he means he doesn't know how to set the alarm. He complains this hotel is terrible, and he'll be demanding his money back in the morning. I hope I'm still here when he checks out, so I can laugh in his face when he bitches.
Got a guest in the hotel. He's a foreigner, from a place that is stereotypically known for bitching, whining and haggling the price of everything, then afterwards complaining about trivial shit and demanding their money back, and this guy is true to form.
Guest calls me right at the start of my shift, and tells me the room next to him is being way too loud, and he cant sleep. Also, he says, the shower in his room is broken. He demands to be moved to another room, and I accomodate his demand.
I then go check his original room. The shower works perfectly, he just doesn;t seem to know how to switch it from the tub faucet to the showerhead. And it's silent in his room. The adjacent room is not making any noise at all, probably because it's vacant. There isn't even any noise coming from the street.
Guest calls me about 2 minutes later form his new room, complaining that he doesn't have any towels. I lock up the front desk again, grab some towels from housekeeping, and head up there. Turns out he did have towels, but those wiley, sneaky bitches on housekeeping hid them to make him look stupid. Where did they hide them? On the towel rack, in the bathroom. How could the guest be expected to think to look for them there. (/sarcasm off, I have no idea where he was expecting to see towels, maybe in his country they stuff them into the coffee maker?)
Guest calls me yet again, tells me his clock is broken, so I head back up, yet again. Turns out by 'broken' he means he doesn't know how to set the alarm. He complains this hotel is terrible, and he'll be demanding his money back in the morning. I hope I'm still here when he checks out, so I can laugh in his face when he bitches.
When I do end up having to help them I always point them to the best deals/sales we have like for example Buy 3 get 1 free on select (cheapo) tires. I find it personally very embarrassing on my culture
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