Sorry, Closed Means Closed!!!

[Confused_Corvid]

Ok, so, today, like most saturdays, was hectic.

This was hammered home by the fact that at 9pm (our usual saturday closing time)
we STILL had at least 5 transactions taking place (Yay for morons who leave their weekly shop until the last fricking minute).

As the SECOND closing announcement was being made, the last customers were leaving and the store's security guard went to make sure the store was empty and start locking up, a woman walks in. Events were as follows.

Me: Sorry ma'am, we're closed.

Customer: I only want to get some cigarette papers!

Me: Ma'am, the tobacco kiosk is closed. The store is closed. It's almost 5 past 9, we close at 9.

Customer: Ok, can i quickly run and get a couple of bottles of wine?

Me: No, I'm sorry, We're Closed.

Customer: They usually let me on saturdays!

Me: Ma'am, I'm here EVERY saturday at closing, No we do not. In the 5 years i've worked here, i've NEVER seen you shop here. Please leave, we're closed.

Customer: I want to see a manager.

I called my dept. manager.

Manager: Madam, we have been closed for almost 10 minutes, please leave or I WILL call the police.

Customer gives me a shitty look

Customer: Good luck seeing me shop here again!

Me: You never shop here anyway madam. Have a good evening.

Security guard almost collapses laughing.

Gods i love saturdays ¬_¬

[SourRobot]

Customer: Good luck seeing me shop here again!

Me: You never shop here anyway madam. Have a good evening.

That was hilarious.
If I had walked into a store that was closed I would quickly leave, embarrassed. I don't understand how people can just walk in like that, be told that the store is closed, and still demand service. Then again, a lot of people think that the world revolves around them.

[superhotelworker]

*snorts*
I loved your parting line. I wish I could get away with saying that. :P

[Red_Dazes]

I don't understand how people can just walk in like that, be told that the store is closed, and still demand service. Then again, a lot of people think that the world revolves around them.

...no no, you see the thing is we minions of common labor are meant to serve their every whim. After all "The Customer Is Always Right" you know, so if they say we should stay open for an extra half hour so they can shop...we absolutely have to. It's OUR JOB! /sarcasm

[Peppergirl]

...no no, you see the thing is we minions of common labor are meant to serve their every whim. After all "The Customer Is Always Right" you know, so if they say we should stay open for an extra half hour so they can shop...we absolutely have to. It's OUR JOB! /sarcasm

Word!

I sometimes wonder if the asshole who came up with that slogan died a slow, painful death at the hands of disgruntled CS workers. I sure hope so.

[Argabarga]

That was hilarious.
If I had walked into a store that was closed I would quickly leave, embarrassed.

I have walked into a closed store before, I felt 2 inches high walking out....

It is a mystery how someone can have the total opposite reaction.

[ravevolution]

This is why sometimes I hate working the closing shift.

Time to time, today being one of them being its the weekend and of course we get busy. We get customers that come in 5-10 mins before closing asking if we can rotate their tires, do a oil change, check brakes etc (all which take more than 30 mins, typically 1 hour). I guess they feel if the made into the store before closing we are obliged to service their vehicle. . .ffs I wanna go home!!!

Course being today was busy, my AM and I both decided we were not taking any more vehicles an hour before we closed since the techs were slammed and finishing up the remainder of vehicles that needed to be completed and cashed out. Plus we both didn't want to stay later than expected, after all its 4th of July weekend. So we had to turn away some people. Course some get the pissy look on their face. I never understand why some people feel things like their vehicle maint. or change tires has do be done at the last min, it's like "What were you doing all day that you didn't plan for this? It's a flippin Saturday!"

Cause we were busy we had to quote longer completion times, which doesn't make some SC's happy and we get the "Can you do it any faster?" question. Which to me one of those stupid questions with SC's I don't get. . . it's not like your the only one here who decided to get stuff done!

The best are the customers that walk up to the door after we have closed try and open it and yell through the glass door with the store hours clearly posted in front of them asking "Are you closed?" - 'No dumbass, I just locked the door so I can have sex with the money after I count the register and do my closing paper work in peace' lol Oh boy I laugh when they want to ask questions screaming through the door.

And least not forget the SC's that call on the phone, asking what time we close and ask if we can service their vehicle 5 mins before we close. After we close I don't bother picking up the phone and course you get someone who calls and lets the phone ring forever, I would think after 20 rings and no answer, one would quit and call next day. . .NOPE! They try calling back. I've learned my lesson never to answer the phone after we close, cause your gonna get the one SC who wants to ask a billion questions even after they asked if your closed, it always starts with "Oh Ok Can I ask a couple of questions?".

In the end I just quote my CW . . . "Get a life Man, go be with your family or do something!!!"

[Kristev]

Now I went into a closed store once, but when I learned it was closed, I sheepishly said, "Oh, I'm so sorry. Goodbye." And left.

[BlaqueKatt]

If I had walked into a store that was closed I would quickly leave, embarrassed.

Heck I won't enter a restaurant unless it's at least an hour before the posted closing time, or any retail store less than 15 minutes before the posted closing time, as I know my clock and theirs may be off....I try to not enter after 30 min before closing...though I did once look at store hours, step inside, check cellphone, realized it was closing...stepped out saying to the clerk "nevermind you're closed" clerk said "it's ok I was just straightening" I still left and said " I just wanted to browse, I'd rather do that during normal store hours, I'll be back when you're open" Clrek kind looked shocked and said "thank you"....

[Mr Hero]

Sorry, folks, park's closed. The moose at the front should have told you that.

[Peppergirl]

..stepped out saying to the clerk "nevermind you're closed" clerk said "it's ok I was just straightening" I still left and said " I just wanted to browse, I'd rather do that during normal store hours, I'll be back when you're open" Clrek kind looked shocked and said "thank you"....

My ex and I got the same shocked look at a TGI Friday's once. We wen't in at 945p on a Sunday, thinking they were open till 11p. When I realized they closed at 10p, I said something similar to what you said - and advised her we'd be back. The hostess looked absolutely shocked too, and thanked us profusely.

[RxBoy]

Oh yes, I could fill a book on this topic. My pharmacy closes at 4pm on Sundays, but the company does not allow us to turn people away who come in at the last minute. For this reason, there are several regulars who come in at around 3:55pm on a Sunday with a handful of prescriptions and demand to wait for them...and these prescriptions are for maintenance drugs that they take all the time so there is no reason they couldn't drop them off and come back later. But they continue to do this to us because we will get in trouble if we turn them away.

Lots of times we don't get to close the gate and leave until 4:30 or later because if people keep walking up to the counter to drop off or pick up we cannot refuse to serve them. One time a customer came into the store almost 45 minutes after we had closed. The pharmacist was still in the store shopping for her groceries and the customer wanted her to open back up the pharmacy to fill a prescription. The pharmacist refused saying she needed to get home. The customer complained to corporate and the pharmacist was written up.

It's funny. Employees in any other part of the store get chewed out if they get one minute of overtime. Yet I get as much a two hours of overtime every week in the pharmacy and management never says one word about it.

[alowlypotato]

The pharmacist refused saying she needed to get home. The customer complained to corporate and the pharmacist was written up.

Dude, that's messed up. You shouldn't have to fear that if you're doing something in your store on your own time, you'll get in trouble for not helping would-be customers. And where would you draw the line with a policy like that? What if the pharmacist had left for a couple hours before doing her shopping? Would she still have been expected to open the pharmacy back up at the first offhand request? Blaaaah!

As for my own experiences with Those Who Shall not be Deterred by Posted Hours, I can honestly say that I dealt with it better back when I worked in Chain Bookstore Cafe (even with this group one time who was refusing to leave. Had a ballsy coworker set 'em straight, anyhow). Now that I work at Financial Institution, it drives me absolutely bonkers.

We have very strict security practices, because, well -- we have to protect gobs of money! And negotiable instruments! And sensitive personal information! We can't just let someone wander around while we go through our opening procedures, and we can't let someone in after we've closed. It's crazy to me that people don't consider this and can't seem to understand it.

No, you don't get to come in 15 minutes early because you just need to "cash a check." No, we're not going to stay open just for you because "I'm on my way and I'll be there no later than 4:35, I swear!" And no, we're not going to re-open because your cell phone says it's 4:28. The clocks on our branch phones (which are the most accurate, and are therefore the ones we go by) say it's 4:35. Yes, you are expected to go by our clocks, and ya know why? Because we don't have the resources or the wherewithal to check and see what every single member's preferred clock says at any given moment.

Look, people. We have tens of thousands of dollars on hand. We are a gosh darned freaking target. Many of us have been through robberies, or arrived at work shortly after one has happened. WE ARE NOT BREAKING PROTOCOL FOR YOU. Now kindly go away.

[Dave1982]

Should have told her to just buy a bowl, that way there's nothing to worry about if she runs out of papers. *ducks*

[Peppergirl]

Should have told her to just buy a bowl, that way there's nothing to worry about if she runs out of papers. *ducks*

Indeed, my friend.