Me: What is your address, sir?
Customer: One-oh-oh Smith Street…oh…you said address. You confused me.
********************************************
C: Hey, give me back channel 24 that you took away.
Me: I wish I could sir, but the station decided to shut down.
C: I bet you can give it back.
Me: I can’t.
C: YOU FIX IT!!
********************************************
C: I don’t want to make a payment on your automated phone line.
Me: OK, I will gladly help you with your payment, sir.
C: Can I pay $80?
Me: Actually, $90 is the minimum to keep your service on.
C: Haha! I said $80 & you said $90! That’s funny.
Me: OK…
C: Hey, I would rather work with humans, wouldn’t you?
Me: Yes—
C: I mean, you’re a human, aren’t you?
Me: I am—
C: Humans don’t think like computers.
Me: I know. I’ll gladly help you with your payment now—
C: Now wait a minute. Computers can’t think, but humans can think.
Me: Right.
C: OK, now I’m ready to pay my payment to a human, so why are we having this conversation, mam?
Customer: One-oh-oh Smith Street…oh…you said address. You confused me.

********************************************
C: Hey, give me back channel 24 that you took away.
Me: I wish I could sir, but the station decided to shut down.
C: I bet you can give it back.
Me: I can’t.
C: YOU FIX IT!!

********************************************
C: I don’t want to make a payment on your automated phone line.
Me: OK, I will gladly help you with your payment, sir.
C: Can I pay $80?
Me: Actually, $90 is the minimum to keep your service on.
C: Haha! I said $80 & you said $90! That’s funny.
Me: OK…
C: Hey, I would rather work with humans, wouldn’t you?
Me: Yes—
C: I mean, you’re a human, aren’t you?
Me: I am—
C: Humans don’t think like computers.
Me: I know. I’ll gladly help you with your payment now—
C: Now wait a minute. Computers can’t think, but humans can think.
Me: Right.
C: OK, now I’m ready to pay my payment to a human, so why are we having this conversation, mam?

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