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My store sells Crocs. Yeah, you know, those ugly shoes that are so comfy and everyone loves them...
My assistant manager told me a few days ago about a guy trying to return two pairs of Crocs, one regular and one flip-flops. Apparently, these shoes were all full of holes like they'd been chewed on by a dog or cat. When she told him she couldn't take them back because they were in unsellable condition, the guy said his cats don't chew on things, his girlfriend never wore the shoes, he just wanted to return them. She told him no. He got belligerent and demanded to speak with the manager. Manager came out, looked at the shoes, and damn near laughed him out of the store.
Come today... 4th of July, one of the slowest days of the year for shopping in my mall. About an hour before close, my coworker comes to get me out of the back room and tells me some guy is trying to return shoes and she's not sure about the return because they look all chewed on. I had forgotten about my assistant manager's story by this point and went out. I look at the shoes and sure enough, they are FULL of holes. I tell him in no uncertain terms that I will not take the shoes back because they look like they have been chewed on. The guy gets the cattbutt look and tells me, "I don't have any animals at home, so they didn't get chewed on. She never wore them. You need to take them back." At this point, I remember my assistant manager's story.
Now, I'm not the type that backs down and when the manager and assistant aren't there, I'm the one who's in charge because I've got seniority. I stood my ground, told him that no, I did NOT have to take them back, I didn't care if she never wore them, and it was obvious that something got a hold of them. The guy kept trying to argue, but I simply put the shoes back in the bag he'd brought them into the store in, stuck the receipt inside and said, "I'm sorry, but there's nothing I can do. I can't take them back because I can't sell them again. I know very well they did not leave the store in this condition. Have a good night." He stared at me for a minute at a complete loss for words, then picked up the bag and stomped out.
WTF buddy? I didn't say anything about animals, just that they looked chewed up. And really? My store is small. Do you think the employees don't talk to each other about idiots like you who think they can pull one over on us? Working retail doesn't make us stupid buddy.... freaking jerkwad.
My assistant manager told me a few days ago about a guy trying to return two pairs of Crocs, one regular and one flip-flops. Apparently, these shoes were all full of holes like they'd been chewed on by a dog or cat. When she told him she couldn't take them back because they were in unsellable condition, the guy said his cats don't chew on things, his girlfriend never wore the shoes, he just wanted to return them. She told him no. He got belligerent and demanded to speak with the manager. Manager came out, looked at the shoes, and damn near laughed him out of the store.
Come today... 4th of July, one of the slowest days of the year for shopping in my mall. About an hour before close, my coworker comes to get me out of the back room and tells me some guy is trying to return shoes and she's not sure about the return because they look all chewed on. I had forgotten about my assistant manager's story by this point and went out. I look at the shoes and sure enough, they are FULL of holes. I tell him in no uncertain terms that I will not take the shoes back because they look like they have been chewed on. The guy gets the cattbutt look and tells me, "I don't have any animals at home, so they didn't get chewed on. She never wore them. You need to take them back." At this point, I remember my assistant manager's story.
Now, I'm not the type that backs down and when the manager and assistant aren't there, I'm the one who's in charge because I've got seniority. I stood my ground, told him that no, I did NOT have to take them back, I didn't care if she never wore them, and it was obvious that something got a hold of them. The guy kept trying to argue, but I simply put the shoes back in the bag he'd brought them into the store in, stuck the receipt inside and said, "I'm sorry, but there's nothing I can do. I can't take them back because I can't sell them again. I know very well they did not leave the store in this condition. Have a good night." He stared at me for a minute at a complete loss for words, then picked up the bag and stomped out.
WTF buddy? I didn't say anything about animals, just that they looked chewed up. And really? My store is small. Do you think the employees don't talk to each other about idiots like you who think they can pull one over on us? Working retail doesn't make us stupid buddy.... freaking jerkwad.
It can't be that common to accuse human beings of chewing stuff though).
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