I've worked now at two stores within a rather well-known pharmacy/drugstore chain, and I see the same phenomenon from time to time when I am a customer at other stores:
You ever get a customer who uses your weekly sales paper as a shopping list, and won't buy anything that's not on sale?
Last week, this lady walks into my store and starts using MY COUNTER (I work in photo) as her shopping cart. She would walk around the store for awhile, then come back with something and put it on my counter.
Now granted, she tried to keep the stuff in a small pile out of the way. But wtf lady? There's shopping carts right by the entrance. Of course, when I thought to ask this, she was done and ready to be rung up.
I will give her credit for going to the back of the line when she was done instead of foolishly thinking that her pile was a placeholder. But she more than made up for it during the transaction.
First step, she hands me an 8-pack of soap. "Is this on sale?" I check the price at the register. "Nope." "Ok, I don't want it."
Ok.... I start ringing everything up. And the lady reminds me of the sale prices for *every single item*. Just watch the display, you stupid
Then it comes time for her coupons. And she forgot one. Of course, I wasn't about to tell her. Company policy, I mean. Nothing personal... really.
Oh, and while I'm on the subject, she grabbed the wrong kind of tuna. This is important.
So I give her the total, and she gives me the cash. Then she WAITS UNTIL I GIVE HER THE CHANGE before she says, "This is too much. Why is it so much?"
So I start going over the receipt with her. Instead of looking at the receipt, she keeps looking in the bag and adding up the prices (real or imaginary? we'll never know for sure) in her head. Every time, she looks back at me and says, "No, that's still too much."
So she starts listing off the items that have coupons, and I look on the receipt. "Ok, it looks like the tuna you got wasn't the right kind, and you forgot to give me the coupon for the paper towels. I'll call a manger for you so he can process your refund. Please have the coupon for the paper towels out so he can help you faster."
So then the coupon lady immediately puts the tuna away, grabs the correct kind, and she even rips out the coupon that she needs and has it ready, with a big, friendly smile on her face, by the time the manager gets there, right? HELL NO!
It took my manager 20 minutes, plus several voids and *2* refunds, to get this lady straight. I'll give him credit; he's got more patience for these leeches than I do.
Now I will admit; having my register occupied like that did free me up to do what I really needed to do at that point - run the lab. But it just pisses me to high heaven to think that my company is now losing money on this lady's sale, but we've still got to treat her like a human being.
You ever get a customer who uses your weekly sales paper as a shopping list, and won't buy anything that's not on sale?
Last week, this lady walks into my store and starts using MY COUNTER (I work in photo) as her shopping cart. She would walk around the store for awhile, then come back with something and put it on my counter.
Now granted, she tried to keep the stuff in a small pile out of the way. But wtf lady? There's shopping carts right by the entrance. Of course, when I thought to ask this, she was done and ready to be rung up.
I will give her credit for going to the back of the line when she was done instead of foolishly thinking that her pile was a placeholder. But she more than made up for it during the transaction.
First step, she hands me an 8-pack of soap. "Is this on sale?" I check the price at the register. "Nope." "Ok, I don't want it."
Ok.... I start ringing everything up. And the lady reminds me of the sale prices for *every single item*. Just watch the display, you stupid

Then it comes time for her coupons. And she forgot one. Of course, I wasn't about to tell her. Company policy, I mean. Nothing personal... really.
Oh, and while I'm on the subject, she grabbed the wrong kind of tuna. This is important.
So I give her the total, and she gives me the cash. Then she WAITS UNTIL I GIVE HER THE CHANGE before she says, "This is too much. Why is it so much?"
So I start going over the receipt with her. Instead of looking at the receipt, she keeps looking in the bag and adding up the prices (real or imaginary? we'll never know for sure) in her head. Every time, she looks back at me and says, "No, that's still too much."
So she starts listing off the items that have coupons, and I look on the receipt. "Ok, it looks like the tuna you got wasn't the right kind, and you forgot to give me the coupon for the paper towels. I'll call a manger for you so he can process your refund. Please have the coupon for the paper towels out so he can help you faster."
So then the coupon lady immediately puts the tuna away, grabs the correct kind, and she even rips out the coupon that she needs and has it ready, with a big, friendly smile on her face, by the time the manager gets there, right? HELL NO!
It took my manager 20 minutes, plus several voids and *2* refunds, to get this lady straight. I'll give him credit; he's got more patience for these leeches than I do.
Now I will admit; having my register occupied like that did free me up to do what I really needed to do at that point - run the lab. But it just pisses me to high heaven to think that my company is now losing money on this lady's sale, but we've still got to treat her like a human being.
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