Ex Employees

[TelephoneAngel]

Does anyone else get annoyed with ex-employes of your company who try to tell you how they would have done it?

customer has problem, I explain how I will resolve it and that a small payment will be made to them by way of compensation, and this can be given to them today in cash if they want to come and get it.

exemployee of my company "I would have paid more and I also know it can't be done on the same day, so you are telling me crap, and rule 77 states blah blah"

Rule 77 used to set out a formula for calculating payments to customers but it became obsolete.

me - "rule 77 was overturned about three years ago. Cash payments on the day have been available for many years to my knowledge. There are financial laws we have to abide by when deciding what money to pay out and it all has to be audited correctly, and every year those laws change slightly."

exemployee mutters a bit then accepts what I am saying.

[Cloudy Sky]

Ex-employees drive me up a tree!

They always know the "correct" way to do things; the way things "should" be; and how to do YOUR job. Never mind that rules/procedures change, or that they worked for a different department.

The worst ones are those who want you to bend the rules for them : "I know you can do it this way - I used to do it ALL the time!"

Ermmm .... that may be why I am still employed by X Company, and you are not!

[Jay 2K Winger]

It's rare that I'll get ex-employees at the wholesale club. Well, not really 'rare,' but not often. There are a few who still shop with us, but the ones who got fired (instead of quitting or leaving on their own) are generally banned from the store.

None of them try that "this is how I would've done it" crap with me, though.

[Exaspera]

"Well, when I worked there we used carrier pigeons to take the money right to your house! And they did the job right!" </sarcasm

[underemployeed]

I got this about returning beer, which my manager said I couldn't do because I thought he wanted a refund but actually just wanted to switch it for a six pack that didn't suck. So, no need to do a refund I just put it in the section of "damaged beer" to which I got yelled at for as my manager has never heard of skunked beer and that it could go bad and that it was a scam...

Actually, no this guy comes in pretty regularly and I sold him the six pack 30min prior, he brought it back with a half drank beer and said he tried to see if it would get better and it didn't he risked getting cited with an open container to bring it back and be genuine about the beer sucked. I wish all ex employees would be nice. of course he still did try to tell me how to do my job, (and I think he was wrong haha)

[depechemodefan]

This reminds me of an asshole who worked at some library branch.

First day our renovated library opens, he starts getting loud and a manager was called over. The ex-em. showed a map of the renovated library where a desk was labeled "returns." He was throwing a fit that there wasn't a sign at that desk saying, "returns." He was acting like we were screwing him over or something. I don't remember the other stories about him, but it's like the essence of every SC he ever encountered must have seeped into him and fermented. Granted, I think he was a manager and most managers I meet don't do any desk time so they rarely encounter a customer.

[bhskittykatt]

We don't get many ex-employees at the motel (the few we do get are the cool ones and are just there to use the pool, and since they're cool we let them).

What I do get, though, are people who "work in the industry" and tell me how I "should" be running things.

[bankworking]

We have a few accounts we've had to note because an ex-employee keeps trying to get exceptions made for them. They especially seem to try to get fee refunds. The problem is that they KNOW that pretty much any employee can decide to do a courtesy fee refund up to $50 for a customer so long as that customer has not had another refund in the previous 12 months. No manager permission needed.

Of course, the amount of refunds any employee gives are tracked so management can make certain they are not abusing the privilege, and just because we CAN give the refund doesn't mean we WILL. It's supposed to be a case-by-case judgment call, and ex-employee or not, sometimes it's going to get decided against you.

[PepperElf]

this. kinda.

No "ex employee" issues at the shipboard IT help desks, but that was mostly because
1) they were "ex" because they had received orders & left the ship itself.
2) they were "ex" because they fucked up and got kicked out of the shop.

however we did have people who said "i know computers" (or networking) who'd then try to tell us how to do our job. *grr*

[CrazedClerkthe2nd]

We don't get many ex-employees at the motel (the few we do get are the cool ones and are just there to use the pool, and since they're cool we let them).

What I do get, though, are people who "work in the industry" and tell me how I "should" be running things.

My very first SC at my call center job was a woman like this who swore up and down (literally she was cussing) that I could do all of these things I actually could not do because "I used to work in a call center!"