My Problem Is That I Have A Problem

[TelephoneAngel]

me, becoming frustrated with trying to get customer to tell me what her problem is so I can do something to help

customer having no idea at all what her problem actually is

me - "what exactly has happened then?"
customer "you should know"
me "i don't know.can you tell me?"
customer "well i dont know either"
me "is it a problem with your service?with a letter you've received from us? some other problem you need help with?"
customer "no, its just a problem and i'm calling you so you can help me"
me "well i would need to know what the problem actually is that you have"
customer "I already told you.*SHOUTING* I HAVE A PROBLEM"
me "ok so the problem seems to be that you have a problem?"
customer "yes that's it"

so i note on her file that she rang with an unsecified problem and call back with more details, then tell her I need some more details on that and can she call back?

Customer says ok then.

Good luck to the next person who answers the phone to her "problem"

[Mel]

Prank call, maybe?

Or maybe just a case of youshouldhavereadmyminditis.

[EvilEmpryss]

I'm guessing the problem is with her medication.

[Sapphire Silk]

I'm guessing the problem is with her medication.

Yeah. Is in, she's not on any . . . and needs to be.

[Taboo]

Yeah. Is in, she's not on any . . . and needs to be.

Agreed. >_<

[aurelemsrealm]

Is it a mental problem? *Thinking of the scarecrow from Wizard of Oz, "If I only had a brain..."

Prank call, maybe?

Or maybe just a case of youshouldhavereadmyminditis.

How do you read a blank page, though? That's what I always ask customers who expect me to read their minds.

[Hyndis]

Lately there's some moron who keeps calling up with this same exact issue. I have no idea what his issue is, but he's persistent.

He keeps demanding to speak to a manager. He refuses to provide any information whatsoever. I have no idea what sort of problem he has.

Not even his name.

Of course I'm not going to transfer him without getting some more information from him, but he simply refuses to provide anything. He eventually hangs up in a rage as I am unable to do anything without having some information.

He's been at this for over a week now, calling on a daily basis, demanding to speak to a manager. Each time he refuses to provide any information whatsoever. We can see his phone number when he calls, but thats it.

[tollbaby]

That's when the manager should call him back (since you can see his number) and tell him that he needs to stop harassing the staff

[ExRetailDrone]

I seriously think that some people just wake up in a bad mood (or are constantly in a bad mood, which is probably more likely) and simply have to take it out on someone. So they find a random customer-service-related number and take it out on whomever answers.

[EvilEmpryss]

Hey, Hyndis, look up his number on the internet. Not everyone is listed, but you may at least have some fun when you answer the phone and greet him by name.

[Kirkygirl]

Prank call, maybe?

Or maybe just a case of youshouldhavereadmyminditis.

Heya. I didn't know you could have a "youshouldhavereadmymind" disease that causes inflammation. :P

If anything, it should be have a suffix of -osis, meaning condition of having. Additionally, this lady might have malintelligentosis, where mal- means bad or hard, and where again, -osis means condition of having. Or she could have White (Lab) Coat Attraction Syndrome, where anyone in a white lab coat should know any and all answers having to do with anything sciency. :P

You're welcome.

Kirkygirl
RMT Student. :P

[SiobhanCecilia]

bahh I hate when they expect you to know what you want. I used to work in layby and I'd get customers wanting to either pick up/cancel/make a payment on their layby's, but would just come in and put their receipts on the counter and walk off, then get angry when I haven't done anything yet. If I dared to ask "Did you want to pick up your layby, make a payment, or -?" it was usually met with "I want to cancel it obviously!"

Yes...