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I sell insurance. Both car and home.
Insured calls up and this call made me shake my head and wonder about the future of our planet.
SC: Hi! I would like to discuss my insurance. My premium jumped almost 600 dollars between my two policies auto and home.
ME: Ok let me look at your policies. I see you have had a car accident and filed a claim on your house both the same day.
SC: yeah so?
ME: Well when you file a claim and we pay out it usually ends up increasing the premium but let me look at the claims. According to records it shows that you files a collision accident that resulted in more then 2K in damages that we paid for. And on the home we paid out quire considerably for an accident to your garage.
SC: I should not be surcharged for that incident. I came home and when i pulled into the driveway i hit the garage. But it was not my fault.
ME: Was it icy?
SC: no my wife sometime during the night moved the garage
ME: um sir. According to the photo the garage would not be able to be moved in a single night without major construction.
SC: I am telling you she knew where i spent the night and moved the garage to get back at me.
ME: *shakes head* She moved the garage?
SC: Yes she had to have because the garage was not in that spot when i left.
ME: *Re-looks at picture and views comments from claims rep noting that alcohol was involved as well as a domestic dispute*
ME: May i suggest increasing deductible to 5K so that you would not be able to file frivolous premium increasing claims?
SC: No thank you i just wanted to let you know that she moved the garage again and i hit it a second time.
I transferred to claims and took a break at that point
Insured calls up and this call made me shake my head and wonder about the future of our planet.
SC: Hi! I would like to discuss my insurance. My premium jumped almost 600 dollars between my two policies auto and home.
ME: Ok let me look at your policies. I see you have had a car accident and filed a claim on your house both the same day.
SC: yeah so?
ME: Well when you file a claim and we pay out it usually ends up increasing the premium but let me look at the claims. According to records it shows that you files a collision accident that resulted in more then 2K in damages that we paid for. And on the home we paid out quire considerably for an accident to your garage.
SC: I should not be surcharged for that incident. I came home and when i pulled into the driveway i hit the garage. But it was not my fault.
ME: Was it icy?
SC: no my wife sometime during the night moved the garage
ME: um sir. According to the photo the garage would not be able to be moved in a single night without major construction.
SC: I am telling you she knew where i spent the night and moved the garage to get back at me.
ME: *shakes head* She moved the garage?
SC: Yes she had to have because the garage was not in that spot when i left.
ME: *Re-looks at picture and views comments from claims rep noting that alcohol was involved as well as a domestic dispute*
ME: May i suggest increasing deductible to 5K so that you would not be able to file frivolous premium increasing claims?
SC: No thank you i just wanted to let you know that she moved the garage again and i hit it a second time.
I transferred to claims and took a break at that point
Everything looks different. It's like waking up in an entirely different world. I wonder if he felt the same way about it in the very least, or if he was just struggling with excuses.
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