*sigh*
Reason #15 that I hate the "Healthiness +" card: It creates more problems than it solves.
Woman in a neckbrace comes up and asks if I can help her with a problem. Wonders why she paid x amount extra for food, whines that she hasn't had foodstamp money for 4 days and then pulls out a card that Aid of Rite is doing away with in September. "Will this work?" I tell her, you have to upgrade to "Healthiness +", that card is being done away with in September. I hand her a form, tell her I'll see if I can fix it later and she goes in pharmacy to fill it out. In the meantime, I've got customers coming out from Timbuktu to shop so I'm busy as hell. When it's her turn again, she's magically lost the form. I send her another one and she goes off to a quiet counter to fill it out again. another rush of people. Neckbrace cuts in to yell at me "Hey! Aren't you gonna help me? I know you're busy!"
"I'll be there in a minute!"
"That's a GOOD GIRL!" Said in the exact tone that I would use to talk to my dogs.
When I finally get to her, Neckbrace has got a list of things that were "wrong". That list is about half the mile long receipt. In order to fix anything, I'll need to hunt down everything on that list, haul it up, do a return on each individual item, scan and activate the "Healthiness +" card, re-ring every item again, then put the money back onto the card. So like an idiot I go to see if I can. I can't. "Marshwell House" coffee is out of stock, Aid of Rite brand lemon and vanilla extract are out of stock, the Aid of Rite brand spices are out of stock and to top it off, she brought brand name "Grrrrrrrrr-eat! Flakes" (think of that tiger mascot if you don't get it?) instead of the generic flakes that were on sale. So as I'm wondering what I'm supposed to do, Manager S1 comes up and asks me what's wrong, I fill her in. So does cashier A.
"Well she should have brought the stuff that she wanted to return," S1 says. "None of us have time to hunt down and fix everything individually. Why didn't she bring it in 4 days ago when she noticed the problem?"
"Plus foodstamp card money takes a few days to show up," A says.
S1 comes up and finds that Neckbrace...has vanished! Poof! Apparently she was using the bathroom at gas station across the street. When she comes back, S1 tells her that she needs to bring the stuff in for a return. Neckbrace says it wasn't even her card, it was her boyfriend's, but she has her card. S1 tells her she needs to bring both boyfriend and card.
Cue Neckbrace cussing us out, cussing me out, cussing Aid of Rite out and complaining that we didn't help her.
Whenever someone tells me "GOOD GIRL!" my instant reaction is to bark. I am not a dog, I have a nametag, but no collar and no visible tail.
Reason #15 that I hate the "Healthiness +" card: It creates more problems than it solves.
Woman in a neckbrace comes up and asks if I can help her with a problem. Wonders why she paid x amount extra for food, whines that she hasn't had foodstamp money for 4 days and then pulls out a card that Aid of Rite is doing away with in September. "Will this work?" I tell her, you have to upgrade to "Healthiness +", that card is being done away with in September. I hand her a form, tell her I'll see if I can fix it later and she goes in pharmacy to fill it out. In the meantime, I've got customers coming out from Timbuktu to shop so I'm busy as hell. When it's her turn again, she's magically lost the form. I send her another one and she goes off to a quiet counter to fill it out again. another rush of people. Neckbrace cuts in to yell at me "Hey! Aren't you gonna help me? I know you're busy!"
"I'll be there in a minute!"
"That's a GOOD GIRL!" Said in the exact tone that I would use to talk to my dogs.
When I finally get to her, Neckbrace has got a list of things that were "wrong". That list is about half the mile long receipt. In order to fix anything, I'll need to hunt down everything on that list, haul it up, do a return on each individual item, scan and activate the "Healthiness +" card, re-ring every item again, then put the money back onto the card. So like an idiot I go to see if I can. I can't. "Marshwell House" coffee is out of stock, Aid of Rite brand lemon and vanilla extract are out of stock, the Aid of Rite brand spices are out of stock and to top it off, she brought brand name "Grrrrrrrrr-eat! Flakes" (think of that tiger mascot if you don't get it?) instead of the generic flakes that were on sale. So as I'm wondering what I'm supposed to do, Manager S1 comes up and asks me what's wrong, I fill her in. So does cashier A.
"Well she should have brought the stuff that she wanted to return," S1 says. "None of us have time to hunt down and fix everything individually. Why didn't she bring it in 4 days ago when she noticed the problem?"
"Plus foodstamp card money takes a few days to show up," A says.
S1 comes up and finds that Neckbrace...has vanished! Poof! Apparently she was using the bathroom at gas station across the street. When she comes back, S1 tells her that she needs to bring the stuff in for a return. Neckbrace says it wasn't even her card, it was her boyfriend's, but she has her card. S1 tells her she needs to bring both boyfriend and card.
Cue Neckbrace cussing us out, cussing me out, cussing Aid of Rite out and complaining that we didn't help her.
Whenever someone tells me "GOOD GIRL!" my instant reaction is to bark. I am not a dog, I have a nametag, but no collar and no visible tail.
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