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OK, first some helpful hints.
Dear hearing user, have you considered one reason why it is taking so long for the deaf user to respond isn't because they are slow at typing, but because you haven't actually said anything for them to respond to?
Yup, I had a hearing user getting huffy over how long it was taking the deaf user to respond when they hadn't even said anything yet.
Yeah, wrong kind of special.
Also, another note for hearing users, we have to ask you each time we call whether or not you are familiar with how relay calls work... there is over half a billion phone numbers in this country and we can't keep track of which ones belong to people familiar with relay... or that you are going to be the one who answers when we call that number.
Oh, and a note to our spanish speaking users. We are not required to provide service in spanish... we offer it as a courtesy when we have spanish speakers available (which we try to have available as often as possible because if we don't have someone who speaks spanish, someone else will, and someone else will get to bill the minutes). If you are a hearing user who calls in, and I tell you in both spanish and english that there are no spanish speakers available, please do not argue with me about how you absolutely have to have a spanish speaker and that I should fine one (what do you want me to do, wander the streets outside the call center searching for a spanish speaker to abduct?) Also, thanks for letting us know that the person you are calling is really in Argentina... I love when people admit that they are committing relay fraud.
Dear hearing user, have you considered one reason why it is taking so long for the deaf user to respond isn't because they are slow at typing, but because you haven't actually said anything for them to respond to?
Yup, I had a hearing user getting huffy over how long it was taking the deaf user to respond when they hadn't even said anything yet.
Yeah, wrong kind of special.
Also, another note for hearing users, we have to ask you each time we call whether or not you are familiar with how relay calls work... there is over half a billion phone numbers in this country and we can't keep track of which ones belong to people familiar with relay... or that you are going to be the one who answers when we call that number.
Oh, and a note to our spanish speaking users. We are not required to provide service in spanish... we offer it as a courtesy when we have spanish speakers available (which we try to have available as often as possible because if we don't have someone who speaks spanish, someone else will, and someone else will get to bill the minutes). If you are a hearing user who calls in, and I tell you in both spanish and english that there are no spanish speakers available, please do not argue with me about how you absolutely have to have a spanish speaker and that I should fine one (what do you want me to do, wander the streets outside the call center searching for a spanish speaker to abduct?) Also, thanks for letting us know that the person you are calling is really in Argentina... I love when people admit that they are committing relay fraud.
That's usually frowned upon.
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