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I'm Illiterate, Therefore You Are Misleading Me!!
I stepped out of the front office yesterday and right into a shit storm. There was a guy hootin' and hollerin' at the new girl on the register. New Girl looked flustered so I told her to page Focker while I stepped in to take the heat off of her.
The guy was flipping out because he'd received an advance copy of the flyer that went into effect today (in other words, he was a day early) and we were not honoring the prices therein.
Um...yeah, no shit....but here's the thing. I've heard through the grapevine that there's a particular local paper that is notorious for screwing up and distributing sale flyers the moment they receive them, rather than waiting for the Sunday paper like they are supposed to. I don't know if it's true or not, but this has been an on-again/off-again problems for a while now. So it is possible that he got an advance copy of the flyer that he shouldn't have, but regardless, it clearly states on it that the offers were valid from 7/11-7/17, and he was in on 7/10.
But he apparently was either illiterate or couldn't quite grasp the concept that just because he has a flyer in hand does not automatically make it valid. He kept going on about why WE released the flyer early and how MISLEADING that is, despite the fact that I explained to him that we aren't responsible if the newspaper sends them out early.
Then Focker arrives and decides to let the guy buy the flash drive in the ad for the ad price. Now not only does this make me look like a jerk because I'd been digging in my heels with this guy. Why? Because I've been told in the past in no uncertain terms that we can NEVER honor sale prices in advance just because someone has an early flyer.
Thanks.......
Oh, and the second kick to the head is the fact that I think the guy actually stole the flash drive because he up and vanished and never came through the register.
"WHERE DOES IT SAY THAT?!?!?!"
School around here has scarcely been out two weeks and yet today marks the official start of our Back to School season. And with it, the first Penny Ad.
Now, MUCH to my surprise, the home office has actually done something rather clever. In the past, whenever we have penny sales, the cheapskates come in and rob us blind buying that stuff and nothing else. And they have their kids each get a full set of the items as well. Like anyone needs 10 packs of crappy wood pencils, but I digress.
This time, they've implemented a minimum purchase requirement in order to get the "Extreme Deal" pricing. You have to spend at least $5 (not including tax or the penny items) in order to get that price. Moreover, they've made the quantity limits "per household." So in one fell swoop they've cut off virtually ALL the cheapskates, and I love it.
Except that the VERY first customer in the door today walked in, went over tot he dump bin of the penny pencils, scooped out a HUGE armload, then dumped them on the copy center counter to pay rather than go to the register like she should have. Amanda politely informed her that 1) there's a limit of 2 and 2) she needs to spend at least $5 before getting the pencils for a penny.
SC: WHERE DOES IT SAY THAT?!?!?!
Um....on the every price tag for that item? In the flyer that you're waving around?
The Don had to be called in to settle this woman down because she would not shut up about how awful we are to our customers by doing things like this.
I stepped out of the front office yesterday and right into a shit storm. There was a guy hootin' and hollerin' at the new girl on the register. New Girl looked flustered so I told her to page Focker while I stepped in to take the heat off of her.
The guy was flipping out because he'd received an advance copy of the flyer that went into effect today (in other words, he was a day early) and we were not honoring the prices therein.
Um...yeah, no shit....but here's the thing. I've heard through the grapevine that there's a particular local paper that is notorious for screwing up and distributing sale flyers the moment they receive them, rather than waiting for the Sunday paper like they are supposed to. I don't know if it's true or not, but this has been an on-again/off-again problems for a while now. So it is possible that he got an advance copy of the flyer that he shouldn't have, but regardless, it clearly states on it that the offers were valid from 7/11-7/17, and he was in on 7/10.
But he apparently was either illiterate or couldn't quite grasp the concept that just because he has a flyer in hand does not automatically make it valid. He kept going on about why WE released the flyer early and how MISLEADING that is, despite the fact that I explained to him that we aren't responsible if the newspaper sends them out early.
Then Focker arrives and decides to let the guy buy the flash drive in the ad for the ad price. Now not only does this make me look like a jerk because I'd been digging in my heels with this guy. Why? Because I've been told in the past in no uncertain terms that we can NEVER honor sale prices in advance just because someone has an early flyer.
Thanks.......
Oh, and the second kick to the head is the fact that I think the guy actually stole the flash drive because he up and vanished and never came through the register.
"WHERE DOES IT SAY THAT?!?!?!"
School around here has scarcely been out two weeks and yet today marks the official start of our Back to School season. And with it, the first Penny Ad.
Now, MUCH to my surprise, the home office has actually done something rather clever. In the past, whenever we have penny sales, the cheapskates come in and rob us blind buying that stuff and nothing else. And they have their kids each get a full set of the items as well. Like anyone needs 10 packs of crappy wood pencils, but I digress.
This time, they've implemented a minimum purchase requirement in order to get the "Extreme Deal" pricing. You have to spend at least $5 (not including tax or the penny items) in order to get that price. Moreover, they've made the quantity limits "per household." So in one fell swoop they've cut off virtually ALL the cheapskates, and I love it.
Except that the VERY first customer in the door today walked in, went over tot he dump bin of the penny pencils, scooped out a HUGE armload, then dumped them on the copy center counter to pay rather than go to the register like she should have. Amanda politely informed her that 1) there's a limit of 2 and 2) she needs to spend at least $5 before getting the pencils for a penny.
SC: WHERE DOES IT SAY THAT?!?!?!
Um....on the every price tag for that item? In the flyer that you're waving around?
The Don had to be called in to settle this woman down because she would not shut up about how awful we are to our customers by doing things like this.
), but we always abide by whatever rules the store has about minimum purchases. Don't knock the families who need to do this and do so by the store's rules.
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