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I watched the desk when I first got to work today, instead of counting my drawer down, I had to check in a group. So once they were settled, I sat down and counted drawer. As I hit total, a lady drops 10 dollars on the desk, "I need a five and five ones please."
Ooh, bonus points for the please! I get her change and pass it back, dropping the ten in the drawer and closing it.
Suddenly, "I gave you a twenty." passes through this woman's lips and I smile.
"Amazing, because I have NO twenty in my drawer. You gave me a ten. Now, take your change, get your soda, and leave my desk. Please."
I may not be FULLY awake yet since I didn't pass out til WAY later than usual, but I'm not that dense. Nice try.
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The idiot that spent 5 minutes whining about his pizza last night? Yeah.. he went to travelocity and left a bad review saying the front desk won't help you order a pizza. No no, sir. I helped you. I gave you the number, I turned your phone one, I told you when they closed, the last available time you'd be able to put in an order. The only thing I didn't do was order the pizza for you, because that would overstep the boundary of 'helping' you, into doing everything FOR You. My tag says Guest Services, not guest bitch!
And on the Guest Service note, this does not mean you can ask me for:
-Drugs
-Alchohol
-Personal Time
-A hooker
-To be behind my desk becuase it would 'make you happy'
-Sex with a desk clerk
Go away!
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A nice but obviously sleep deprived lady comes odwn asking for a key. We verify her name and room number and give her a key. Then she turns from nice to semi sour, demanding she not be charged for a key.
B: "You aren't charged for a key ma'am. Long as you aren't taking the whole box with ya, we don't care how many keys we have to make you." And she smiled while saying that.
Lady: "If I end up with even a penny charged for this key, I'll have you fired."
Me: *trying to be nice* "Would you like me to let you into your room with my master key ma'am, so you don't have to worry about a third key?"
Lady: "No, cause I'll get charged for that service too! Just go away!"
She walks away from the desk and B looks at me, "Go away? That's like telling someone in their own house to get the hell out.. doesn't really work.."
-----------
*front Desk phone rings*
Me: "Front Desk?"
Guest: "When is your breakfast?"
Me: "six am to ten am."
Guest: "What's in your breakfast?"
Me: "Coffee, decaf and regular, tea, milk, juice, fruitloops, rice crispies, raisin bran, cheese struesel and banana nut muffins, oatmeal, apples, waffles and bagels, both plain and wheat with cream cheese, butter, syrup and jelly."
*Was trying to save any 'well does it come with this' type question..*
Guest: "So no eggs?"
Me: "No sir.'
Guest: "No bacon?"
Me: "No sir, only what I named."
Guest: "your breakfast sucks. I hope you choke on it!" *click*
--------------
All's quiet from this point, minus a few random nuts that came to my door. But I swear, it's the night for them LOL
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12:30 am, Mr. IhopeYouChoke comes down and tries to get juice. Pushes the button, but the machine is off (still cools the juice but until I set the key in it, it won't let any juice out..) and he snaps.
"Call your manager right now, I'm tired of this disrespect!"
I try to calmly explain that our juice is off til breakfast, because it's a limited supply and he's still being a jerk. "I want your manager this is unacceptable. I paid 80 plus to stay here and I should be able to get juice when I want! You gave some to him!"
He's now pointed out one of my regulars, and my regular is holding a bottle of juice he's bought. You can see the label.
My regular spoke up before I could stop him (not that I would have.) and told the guy rather bluntly. "It's not their juice. I bought mine from the grocery store across the street. And stop hassling my niece before I call <towns> Finest uniformed to take you out for harrassing the nicest young lady."
Me behind the desk:
I admit, most of the regulars that deal with me, B or P, will stand up for us. But it's usually if someone's threatening to hurt us.
_-------
On a side note, I work as a helper in the only game I play online. Which means if I sign on the channel, I'm there to help you with help requests. Needless to say, most of the questions we get are:
It's on MMORPG, no weapons or anything. My thoughts on how to answer are below in Italics
"How do i kill on this game?"
You don't. Or if you're willing to take your own character out, I recommend alt&f4.
"Why do I have to have an internet connection to play on Furcadia?"
It's an internet based game. Duh?
"How do I save my game so far before I log off? "
This isn't Nintendo. No Save points.
""Hey is it possible to hack<game>?"
I'm sure it is, BUT I dunno how..
"Are you a robot?"
Nope. Human. least I was when I got in the shower this morning.
"Are you real?"
Yep. I think. Are you?
If I join the Beekins, will I make more than you?
I think that kind of defeats the purpose of volunteering..
Ooh, bonus points for the please! I get her change and pass it back, dropping the ten in the drawer and closing it.
Suddenly, "I gave you a twenty." passes through this woman's lips and I smile.
"Amazing, because I have NO twenty in my drawer. You gave me a ten. Now, take your change, get your soda, and leave my desk. Please."
I may not be FULLY awake yet since I didn't pass out til WAY later than usual, but I'm not that dense. Nice try.
--------
The idiot that spent 5 minutes whining about his pizza last night? Yeah.. he went to travelocity and left a bad review saying the front desk won't help you order a pizza. No no, sir. I helped you. I gave you the number, I turned your phone one, I told you when they closed, the last available time you'd be able to put in an order. The only thing I didn't do was order the pizza for you, because that would overstep the boundary of 'helping' you, into doing everything FOR You. My tag says Guest Services, not guest bitch!
And on the Guest Service note, this does not mean you can ask me for:
-Drugs
-Alchohol
-Personal Time
-A hooker
-To be behind my desk becuase it would 'make you happy'
-Sex with a desk clerk
Go away!
-------
A nice but obviously sleep deprived lady comes odwn asking for a key. We verify her name and room number and give her a key. Then she turns from nice to semi sour, demanding she not be charged for a key.
B: "You aren't charged for a key ma'am. Long as you aren't taking the whole box with ya, we don't care how many keys we have to make you." And she smiled while saying that.
Lady: "If I end up with even a penny charged for this key, I'll have you fired."
Me: *trying to be nice* "Would you like me to let you into your room with my master key ma'am, so you don't have to worry about a third key?"
Lady: "No, cause I'll get charged for that service too! Just go away!"
She walks away from the desk and B looks at me, "Go away? That's like telling someone in their own house to get the hell out.. doesn't really work.."
-----------
*front Desk phone rings*
Me: "Front Desk?"
Guest: "When is your breakfast?"
Me: "six am to ten am."
Guest: "What's in your breakfast?"
Me: "Coffee, decaf and regular, tea, milk, juice, fruitloops, rice crispies, raisin bran, cheese struesel and banana nut muffins, oatmeal, apples, waffles and bagels, both plain and wheat with cream cheese, butter, syrup and jelly."
*Was trying to save any 'well does it come with this' type question..*
Guest: "So no eggs?"
Me: "No sir.'
Guest: "No bacon?"
Me: "No sir, only what I named."
Guest: "your breakfast sucks. I hope you choke on it!" *click*
--------------
All's quiet from this point, minus a few random nuts that came to my door. But I swear, it's the night for them LOL
-------------
12:30 am, Mr. IhopeYouChoke comes down and tries to get juice. Pushes the button, but the machine is off (still cools the juice but until I set the key in it, it won't let any juice out..) and he snaps.
"Call your manager right now, I'm tired of this disrespect!"
I try to calmly explain that our juice is off til breakfast, because it's a limited supply and he's still being a jerk. "I want your manager this is unacceptable. I paid 80 plus to stay here and I should be able to get juice when I want! You gave some to him!"
He's now pointed out one of my regulars, and my regular is holding a bottle of juice he's bought. You can see the label.
My regular spoke up before I could stop him (not that I would have.) and told the guy rather bluntly. "It's not their juice. I bought mine from the grocery store across the street. And stop hassling my niece before I call <towns> Finest uniformed to take you out for harrassing the nicest young lady."
Me behind the desk:
I admit, most of the regulars that deal with me, B or P, will stand up for us. But it's usually if someone's threatening to hurt us.
_-------
On a side note, I work as a helper in the only game I play online. Which means if I sign on the channel, I'm there to help you with help requests. Needless to say, most of the questions we get are:
It's on MMORPG, no weapons or anything. My thoughts on how to answer are below in Italics
"How do i kill on this game?"
You don't. Or if you're willing to take your own character out, I recommend alt&f4.
"Why do I have to have an internet connection to play on Furcadia?"
It's an internet based game. Duh?
"How do I save my game so far before I log off? "
This isn't Nintendo. No Save points.
""Hey is it possible to hack<game>?"
I'm sure it is, BUT I dunno how..
"Are you a robot?"
Nope. Human. least I was when I got in the shower this morning.
"Are you real?"
Yep. I think. Are you?
If I join the Beekins, will I make more than you?
I think that kind of defeats the purpose of volunteering..
is there a "hotel clerk fetish" I was unaware of? 
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