sc :i bought these glasses from you about 2 months ago and theyve broken (obviously they are more like 18 months old)
cw
h dear,may i have a look at them?
sc:tosses glasses (broken in half)on the desk
cw
h thats not very good is it?
sc:no its not,ive only had them a few months and they just broke.
*note, people do not break glasses they break themselves.anythime they are stood on,sat on or run over by a car,it just happened.i got them out of the case and they were broken,they were ok last night!*
cw:this is very shoddy,look carefully here,theres a gap between the frame and the lenses,not very well made.
sc
h i hadnt noticed that,well what are you going to do about it?
cw:nothing!
sc
about to kick off) i want a new pair free of charge
cw:no, i cant do that
sc:why the f not?
cw:well you didnt get them here
sc
f course i did,i always come here.
cw:well if you look at the side of the frame it says x & y opticians,were s & s opticians
sc:i thought i got them here
cw:no sir,we wouldnt sell frames with another opticians name on,yourll find them just down the road,goodbye
sc:im still sure i got them here!
cw:how can i help you today (to another patient)
this happens about every 5-6 months no matter where i work,you cant remember where you bought your glasses?heres a hint,it may be written on the side of the frame
cw

sc:tosses glasses (broken in half)on the desk
cw

sc:no its not,ive only had them a few months and they just broke.
*note, people do not break glasses they break themselves.anythime they are stood on,sat on or run over by a car,it just happened.i got them out of the case and they were broken,they were ok last night!*
cw:this is very shoddy,look carefully here,theres a gap between the frame and the lenses,not very well made.
sc

cw:nothing!
sc

cw:no, i cant do that
sc:why the f not?
cw:well you didnt get them here
sc

cw:well if you look at the side of the frame it says x & y opticians,were s & s opticians
sc:i thought i got them here
cw:no sir,we wouldnt sell frames with another opticians name on,yourll find them just down the road,goodbye
sc:im still sure i got them here!
cw:how can i help you today (to another patient)
this happens about every 5-6 months no matter where i work,you cant remember where you bought your glasses?heres a hint,it may be written on the side of the frame
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