I am sure that everyone on here, because you are all normal logical people, realise that when you call a call centre and they ask things like your date of birth address, etc it is a security check they do to verify that you are indeed the account holder and that anything the call centre arranges actually goes with the correct account.
Today I had this
me "I just need to ask you a few questions to check that the account number you just gave me ties to the correct person and address, can you tell me your address?"
customer "I don't have to give it to you, you've got it right there on the screen in front of you"
me - "that is correct but I still have to ask you to check it is the correct address, if not it may be the wrong account number"
customer "read your fucking screen"
me "if you swear at me again i will terminate the call, if you do not wish to give your address I also cannot continue the call"
customer then gave address, which was the correct one for the account number given so what was the problem with giving it in the first place?
Today I had this
me "I just need to ask you a few questions to check that the account number you just gave me ties to the correct person and address, can you tell me your address?"
customer "I don't have to give it to you, you've got it right there on the screen in front of you"
me - "that is correct but I still have to ask you to check it is the correct address, if not it may be the wrong account number"
customer "read your fucking screen"
me "if you swear at me again i will terminate the call, if you do not wish to give your address I also cannot continue the call"
customer then gave address, which was the correct one for the account number given so what was the problem with giving it in the first place?
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