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When I arrived at work today I was told that another store called and asked if we had a sprint EVO phone. Now, we have sprint phones, but we aren't set up to do contracts for sprint. There's no option for it on our computer yet so it is completely impossible for us to do it. We can't even print off fact tags for the sprint phones so I don't even know how much it would cost with a contract. It's $450 to buy outright, meaning with no contract. The other store told the coworker who answered the phone that the customer wanted to just buy the phone outright, so he said yes, we can do that.
I'm sure you can guess what happened. When the customer arrived I double-checked and sure enough he wanted the contract. I apologized, told him that the other store said he wanted to buy outright, and that there's no possible way for us to do a contract. He looks upset, understandably, but just sighs and mutters "I don't believe this" and walked away. I figured he'd probably end up calling or going back to the other store to yell at them, but was thankful he wasn't taking it out on me.
Again, should have expected it wouldn't be that easy. 10 minutes later I get a call from the service desk. S from the service desk says she's got a customer here about a sprint phone and wants to know what's going on. I tell her. I can hear the customer telling her that it was a manager that he spoke to at the other store that called us, and her then telling him that she'll have to call them.
Again, I figured they'd be done with me when I shouldn't have. About 40 minutes later the service desk calls back. S asks if the customer could buy the phone outright from us, then take it to a store that does the contracts and get his money back. I tell her I would have no idea, that she'd have to call the other store and ask them. This truly was the last I heard of him (tonight at least), so I assume that the other store said no and he finally gave up.
I felt sorry for him, and understand completely being upset, if the mistake was the other store's manager. I suspect, perhaps unfairly, that he told the other store outright was fine thinking he'd work things out once he got here. I suppose I'll never know. However, even if it was the other store's fault, spending over 40 minutes at our service desk is still ridiculous. especially when the other store is 10, 20 with traffic minutes away.
Coworker who's been back in electronics a really long time and knows more than most managers says he bets the guy was trying to get something from the beginning.
I'm sure you can guess what happened. When the customer arrived I double-checked and sure enough he wanted the contract. I apologized, told him that the other store said he wanted to buy outright, and that there's no possible way for us to do a contract. He looks upset, understandably, but just sighs and mutters "I don't believe this" and walked away. I figured he'd probably end up calling or going back to the other store to yell at them, but was thankful he wasn't taking it out on me.
Again, should have expected it wouldn't be that easy. 10 minutes later I get a call from the service desk. S from the service desk says she's got a customer here about a sprint phone and wants to know what's going on. I tell her. I can hear the customer telling her that it was a manager that he spoke to at the other store that called us, and her then telling him that she'll have to call them.
Again, I figured they'd be done with me when I shouldn't have. About 40 minutes later the service desk calls back. S asks if the customer could buy the phone outright from us, then take it to a store that does the contracts and get his money back. I tell her I would have no idea, that she'd have to call the other store and ask them. This truly was the last I heard of him (tonight at least), so I assume that the other store said no and he finally gave up.
I felt sorry for him, and understand completely being upset, if the mistake was the other store's manager. I suspect, perhaps unfairly, that he told the other store outright was fine thinking he'd work things out once he got here. I suppose I'll never know. However, even if it was the other store's fault, spending over 40 minutes at our service desk is still ridiculous. especially when the other store is 10, 20 with traffic minutes away.
Coworker who's been back in electronics a really long time and knows more than most managers says he bets the guy was trying to get something from the beginning.
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