I needed ear bleach after this delightful call today.
Call went perfectly, there was no inkling of the horror to follow, when this happened -
me "ok, so we have established that you are entitled to an authorisation payment of £10.62, and if you would like you can collect it today in cash, or I can credit it to your account?
customer - "ooh I had better had the cash today because I'm having my period and I'm bleeding very heavily and I don't have any tampons"
me



*tries to change subject* ok well i can arrange a payment for in one hour?
customer "only I'm sure you know what it's like when you get big clots coming out and you're flooding everywhere"
me


"ok I've arranged it for you thank you for calling*puts phone down without checking if customer needs any other help from company x today*
Just.........why would you say such a thing to a total stranger? I feel so embarrassed and more embarrassed that my call will be quality checked with THAT on it.
Call went perfectly, there was no inkling of the horror to follow, when this happened -
me "ok, so we have established that you are entitled to an authorisation payment of £10.62, and if you would like you can collect it today in cash, or I can credit it to your account?
customer - "ooh I had better had the cash today because I'm having my period and I'm bleeding very heavily and I don't have any tampons"
me





customer "only I'm sure you know what it's like when you get big clots coming out and you're flooding everywhere"
me




Just.........why would you say such a thing to a total stranger? I feel so embarrassed and more embarrassed that my call will be quality checked with THAT on it.

Comment