Good customer saves me from a loach customer

[Mr Hero]

I had a customer come down and ask me for restaurant recomendations. And then he kept going on about something about how I never listen. I don't know I wasn't really paying attention. Actually he was spouting off TMI-type stories. I was phasing it out as I kept reading Whiskey's "Shhhiii" post.

Then down comes one of my guests. He asked me to help him configure his laptop so he can get on our wireless internet. Once I started helping, the loach leaves to bug some poor wait staff at one of the restaurants I suggested.

If you're not part of the solution you're part of the problem.

SC and her husband checks in and needs a luggage cart. Neither one was in the spot we usually keep them and she complained about this fact.
Me: I'm sorry but they appear to be used up.
SC: I have 4 young children so I NEED a luggage cart.

After I check in, I embark on a quest for a luggage cart. Luckily I find one in the first floor.

Later on in the evening, another guest needed a cart. Again there weren't any so I offer to go look for one. We both walk up down the halls and could not find one. This tells me the SC has one of the luggage carts in her room.

[Tsiyeria]

Later on in the evening, another guest needed a cart. Again there weren't any so I offer to go look for one. We both walk up down the halls and could not find one. This tells me the SC has one of the luggage carts in her room.

I've never understood why people do this. You can't need it THAT badly, unless those kids are sleeping on it.

[Erin]

The kids are probably riding it around in the parking lot.

[bainsidhe]

No see she's saving it, 'cause she'll need it later and it's more convenient in her room. She pays the room fee so she deserves a personal cart, right?

Can I hope you know which room she's in and charge her an additional fee?

[EvilEmpryss]

The kids are probably riding it around in the parking lot.

No see she's saving it, 'cause she'll need it later and it's more convenient in her room. She pays the room fee so she deserves a personal cart, right?

You guys beat me to the first two things that came to my mind. I feel sorry for the person who has to try to explain to her that the luggage cart is not for her sole personal use.

[LillFilly]

Ditto to all! Our carts were always disappearing. Why you needed that cart in your room for a week's stay I'll never know!

[EvilEmpryss]

Why you needed that cart in your room for a week's stay I'll never know!

Clearly their experience tells them that if SC A doesn't keep it, SC B or C will keep it in their room, and then SC A won't have it when he needs it!

[MoonCat]

[QUOTE=Mr Hero;755335]I had a customer come down and ask me for restaurant recomendations. And then he kept going on about something about how I never listen. I don't know I wasn't really paying attention.

Um, looks like he was right...?

[Mr Hero]

That's not really waht he was going on about. I was just throwing in a movie reference.

[Whiskey]

I was phasing it out as I kept reading Whiskey's "Shhhiii" post.

Look at me, decreasing work productivity around the globe.

[Exaspera]

Do you know what room the SC checked into? Maybe you could call? O_o

[dalesys]

Look at me, decreasing work productivity around the globe.

Whiskey: The new FreeCell.

[Mr Hero]

Whiskey: The new FreeCell.

Nothing against Whiskey, but no. Hell, I use Free Cell while I'm on the phone with a customer just asking basic questions. Once they need to reserve a room, then I put the Free Cell on hold.

[Hyndis]

SC: I have 4 young children so I NEED a luggage cart.

Pfft, thats what children are for!

Make them carry around heavy luggage around. It'll wear them out so they actually want to be quiet and sleep, and its great exercise.