I had this happen to me AGAIN today and its one of the things which really drives me crazy.
If I need to check the customer's bank account details (for example if I am going to credit money to his account), by law, due to the finance regulations and audits, I HAVE TO MAKE THE CUSTOMER AWARE of a few things and I have to note on his record that I made him aware.
This happens
me - "I am just going to credit an amount of money to your bank account so I am going to look at the bank details we hold you for you on the computer.You need to listen carefully to what I am about to say and let me know if you accept or decline these conditions.This is a legal requirement.
I then continue with the conditions, basically that the customer is aware that I will be looking at his bank details, that he is aware of the reason I am doing it, a couple of other similar conditions.
after that I ask the customer "do you accept what I have just said, and are happy for me to access your bank details in as far as we hold them on our computer system?
customer replied "whatever".
Please, I just just said it was serious, try to concentrate, I might be a scam artist who will clear your bank accout .
Other customer replied "I wasn't listening".
For the love of Dog, this means i have to repeat it and I really don't want to.
How difficult is it when it is there to safeguard YOUR money in YOUR bank account?
If I need to check the customer's bank account details (for example if I am going to credit money to his account), by law, due to the finance regulations and audits, I HAVE TO MAKE THE CUSTOMER AWARE of a few things and I have to note on his record that I made him aware.
This happens
me - "I am just going to credit an amount of money to your bank account so I am going to look at the bank details we hold you for you on the computer.You need to listen carefully to what I am about to say and let me know if you accept or decline these conditions.This is a legal requirement.
I then continue with the conditions, basically that the customer is aware that I will be looking at his bank details, that he is aware of the reason I am doing it, a couple of other similar conditions.
after that I ask the customer "do you accept what I have just said, and are happy for me to access your bank details in as far as we hold them on our computer system?
customer replied "whatever".
Please, I just just said it was serious, try to concentrate, I might be a scam artist who will clear your bank accout .
Other customer replied "I wasn't listening".
For the love of Dog, this means i have to repeat it and I really don't want to.
How difficult is it when it is there to safeguard YOUR money in YOUR bank account?
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