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Don't "Whatever" Me

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  • Don't "Whatever" Me

    I had this happen to me AGAIN today and its one of the things which really drives me crazy.

    If I need to check the customer's bank account details (for example if I am going to credit money to his account), by law, due to the finance regulations and audits, I HAVE TO MAKE THE CUSTOMER AWARE of a few things and I have to note on his record that I made him aware.

    This happens

    me - "I am just going to credit an amount of money to your bank account so I am going to look at the bank details we hold you for you on the computer.You need to listen carefully to what I am about to say and let me know if you accept or decline these conditions.This is a legal requirement.

    I then continue with the conditions, basically that the customer is aware that I will be looking at his bank details, that he is aware of the reason I am doing it, a couple of other similar conditions.

    after that I ask the customer "do you accept what I have just said, and are happy for me to access your bank details in as far as we hold them on our computer system?

    customer replied "whatever".

    Please, I just just said it was serious, try to concentrate, I might be a scam artist who will clear your bank accout .

    Other customer replied "I wasn't listening".

    For the love of Dog, this means i have to repeat it and I really don't want to.

    How difficult is it when it is there to safeguard YOUR money in YOUR bank account?
    Customer "why did you answer the phone if you can't help me?"

  • #2
    Quoth TelephoneAngel View Post
    How difficult is it when it is there to safeguard YOUR money in YOUR bank account?
    No one would ever steal from them. That only happens to other people.
    Thou shalt not take the name of thy goddess Whiskey in vain.

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    • #3
      Those are the kind of people that would pitch the biggest fit if their account would be compromised. Responding by saying "whatever" is just another way of saying that they don't care.

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      • #4
        "do you accept what I have just said, and are happy for me to access your bank details, sodomize your dachsund, urinate on your mother and change your name in our system to Senor Poopy-Pants, in as far as we hold them on our computer system?

        customer replied "whatever".
        "All I've ever learned from love was how to shoot somebody who out-drew ya"

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        • #5
          Quoth TelephoneAngel View Post
          How difficult is it when it is there to safeguard YOUR money in YOUR bank account?
          Why should they worry? If there was any money in the account to worry about, you wouldn't be needing to put a credit in it.
          Sorry, my cow died so I don't need your bull

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          • #6
            Quoth TelephoneAngel View Post
            customer replied "whatever".
            me - Thank you. I have been instructed to treat that response as a "no". This means you will not have any money credited to your account today. Good-bye.
            "I don't have to be petty. The Universe does that for me."

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            • #7
              lol... that would be an awesome answer

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              • #8
                Quoth Bright_Star View Post
                Those are the kind of people that would pitch the biggest fit if their account would be compromised and then would bitch about the information they had to provide to verify their identities and restore access. Responding by saying "whatever" is just another way of saying that they don't care.
                Fixed that for you.
                "If we refund your money, give you a free replacement and shoot the manager, then will you be happy?" - sign seen in a restaurant

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                • #9
                  It seems pretty similar to people cutting you off in the middle of a spiel that you are required to do.

                  I used to be a debt collector, and there was a message that we left on people's machines when they weren't home, that is A STANDARDIZED MESSAGE FROM THE FEDERAL GOVERNMENT that we must leave. It's all the same until you get to the part with our company name. And people say they don't respond because they think all the calls "sound the same."

                  Well, they do, but we say the company name, PLUS if you're getting that many calls, maybe you should pay your goddamn bills.

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                  • #10
                    At least you give a warning before the legaleze. I've dealt with companies that start reading their script and I immediately interrupt them and tell them I'm not interested. They start again and I interrupt again. Then they say a bit firmly "I have to read this to you before I can do XYZ". Well why didn't you say so? After having the same call center worker try four times to sell me something, why should I expect the next scripted verbage to be something else?

                    So yeah, warnings good.
                    A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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