J: Our new brand standards say that we are supposed to empathise with guest concerns, but the examples given have limited real-world application, so I've fashioned a far more accurate statement: "I can understand why you're upset, sir; if I was an asshole, I'd be pretty upset at not getting my way, too." I would run it by Denise, but it will probably be a no-go.
J: I love it when I see someone pull up, get out of the car, get a room, and, when I have them fill out the registration card, signature and vehicle info, they say, "I don't have car." I could push it, but I guess my attitude is: "Fine, if you leave your lights on or your car gets broken into, that saves me having to break the bad news to you because I won't know whose car that is."
J:So, a guy called and wanted to know where the hotel was. I tell him. He wants to know if it's in or outside of Alton. I say it's in Alton, but near the outskirts. He says that he's been driving around for 30 minutes, can't find us, and is near the Comfort and Holiday Inns. So, he's close. I ask if he's seen Homer Adams... Pwky yet. "No. You know, it seems like I'm really going out of my way to get to you." Really?
This is seriously our conversations all night. He's working ^ When I'm working, he gets blurbs from me.
J: I love it when I see someone pull up, get out of the car, get a room, and, when I have them fill out the registration card, signature and vehicle info, they say, "I don't have car." I could push it, but I guess my attitude is: "Fine, if you leave your lights on or your car gets broken into, that saves me having to break the bad news to you because I won't know whose car that is."
J:So, a guy called and wanted to know where the hotel was. I tell him. He wants to know if it's in or outside of Alton. I say it's in Alton, but near the outskirts. He says that he's been driving around for 30 minutes, can't find us, and is near the Comfort and Holiday Inns. So, he's close. I ask if he's seen Homer Adams... Pwky yet. "No. You know, it seems like I'm really going out of my way to get to you." Really?
This is seriously our conversations all night. He's working ^ When I'm working, he gets blurbs from me.