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Ding Ding! Fight!/Brazen, Much?/Seagulls to French Fries

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  • Ding Ding! Fight!/Brazen, Much?/Seagulls to French Fries

    More like a yell fest.

    Customer tried to pick a fight with cashier A today because A called over the "next person in line". Well, person after customer went up because customer was distracted for a minute counting the things in her cart. Customer comes up to me and yells across two cash registers that she was next.

    "Well, ma'am, sorry, you need to tell us next time!"

    "But I was trying to be polite and not cause a scene!"

    You already started one, lady, by yelling in the first place. .

    But Customer was a pain in the rear anyway, she wanted to use a coupon for "Meadow" air freshener spray that we didn't carry and got upset when I told her I couldn't use it. She kept asking if I scanned her "healthiness +" card when I kept telling her yes. Every time Customer is in my store, there's some sort of problem.

    Brazen, Much?

    Customer comes up with two hairbrushes, one is one clearance, one is not and is brand new. She says, "Ralerin, I know this is on clearance but this new one is right next to this one and I hate the awful green color of the clearance brush. Can I get the new one for the clearance price?"

    "No can do. if it's not on clearance and not on sale otherwise, not going to happen".

    "I'll ask SM (who was right next to me) if she'll make an exception!"

    SM shot her down.

    But who does that, going up to someone and asking if she can get a brand new item for the clearance price because she doesn't like the color? At least customer took the brush but it could've been worse, customer could've further asked for a discount because the brush was used or something.

    Seagulls to French Fries

    I went out and did some truck for the first time in AGES today and it's like, Holy Crap, I had at least ten people come up to me and ask me where X,Y, and Z was. I'm the "go to" person for finding things and I think people know this or can sense it. Another example of this phenomenon: busy Friday, busy cash registers all day. Took me 3 hours to do 2 totes because I literally only put one thing out on the shelf before being called back. GAH!

    Bonus: WEIRD Weather

    In the space of an hour we went from thunderstorm pouring rain, to no rain, to a sky turning white, to sickly green, to yellow and glowy and a rainbow that "ended" nearly in front of the store (Aid of Rite at the end of the rainbow ) with streaks of lightning flashing across it and the rainbow, to orange, to pink, to bruise purple and finally black as the sun set. It was the oddest thing I ever saw, yet strangely the most beautiful. Especially the rainbow set against the beautiful glowy sky-it was as if everyone and everything was lit with the same light as a candle through yellow moonstone or yellow opalite. No I don't have pictures.
    Success is not final, failure is not fatal: It is the courage to continue that counts.-Winston Churchill

  • #2
    Quoth ralerin View Post
    Bonus: WEIRD Weather

    ...to a sky turning white, to sickly green, to yellow and glowy...
    Holy cow, I've only ever heard of the sky doing that during tornadoes! Craziness. I woulda been freaked, heh. That rainbow sounds wicked, though.

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    • #3
      I've had plenty of times where a green sky did not produce a tornado but it is a common occurance that there should be a green sky with a tornado. You must have had one doozy of a storm though to get that kind of color change.

      I hate it when customers cause scenes...agh, yelling in my store is allowed only by small children (shiver) and us. Other than that, you can use your inside voice, because if you haven't noticed, we're inside...and it's only so far to the other end of the store, go freaking walk over to your friend. But what can you do? Customers....

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      • #4
        Quoth ralerin View Post
        Bonus: WEIRD Weather

        In the space of an hour we went from thunderstorm pouring rain, to no rain, to a sky turning white, to sickly green, to yellow and glowy and a rainbow that "ended" nearly in front of the store (Aid of Rite at the end of the rainbow ) with streaks of lightning flashing across it and the rainbow, to orange, to pink, to bruise purple and finally black as the sun set. It was the oddest thing I ever saw, yet strangely the most beautiful. Especially the rainbow set against the beautiful glowy sky-it was as if everyone and everything was lit with the same light as a candle through yellow moonstone or yellow opalite. No I don't have pictures.
        Same type of stugg happened here today. I didn't gp outside so no idea if we had a rainbow though. :P

        Comment


        • #5
          Quoth ralerin View Post
          Customer comes up with two hairbrushes, one is one clearance, one is not and is brand new. She says, "Ralerin, I know this is on clearance but this new one is right next to this one and I hate the awful green color of the clearance brush. Can I get the new one for the clearance price?"

          "No can do. if it's not on clearance and not on sale otherwise, not going to happen".

          "I'll ask SM (who was right next to me) if she'll make an exception!"

          SM shot her down.
          Did she really expect that to be OKed? Items are on clearance for a reason. Does it really matter what color your brush is? Even if it had a picture of a toilet on it it would be serving the same purpose.
          Last edited by jjc927; 07-17-2010, 03:06 PM.

          Comment


          • #6
            Quoth jjc927 View Post
            Did she really accept that to be OKed? Items are on clearance for a reason. Does it really matter what color your brush is? Even if it had a picture of a toilet on it it would be serving the same purpose.
            It matters to me. But I don't ask for the clearance price on regular-priced items.
            "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

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            • #7
              Quoth ralerin View Post
              (Aid of Rite at the end of the rainbow )
              Dog the Bounty Hunter: At the end of the rainbow was not a bucket of gold, but a retail job at a pharmacy chain where people will probably shank you if you let them.

              Comment


              • #8
                Quoth ralerin View Post
                But who does that, going up to someone and asking if she can get a brand new item for the clearance price because she doesn't like the color?
                We used to get that fairly frequently at the pet supply call center I worked at. We sold a huge variety of dog beds and occasionally we would change up what colors we would sell them in. So, in times like that, the old colors would go on clearance and the new colors would be the normal price. We had lots of people call and ask if they could get one of the new colors at the clearance price, and then bitch that it was false advertising, or unclear, or we were somehow cheating the customers. Bonus points if they asked for a completely different style bed for the price of one of the clearance beds.

                Comment


                • #9
                  Quoth jjc927 View Post
                  Items are on clearance for a reason.
                  Exactly. Often "because nobody wanted them"
                  "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                  "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                  "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                  "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                  "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                  "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                  Acts of Gord – Read it, Learn it, Love it!
                  "Our psychic powers only work if the customer has a mind to read." - me

                  Comment


                  • #10
                    Or because they're making way for new items in a set. The brush section of the hair care is due to undergo a planogram change soonish.
                    Success is not final, failure is not fatal: It is the courage to continue that counts.-Winston Churchill

                    Comment


                    • #11
                      Quoth EricKei View Post
                      Exactly. Often "because nobody wanted them"
                      Probably because it was an awful green color

                      I like to get brushes and things like that in colors that I like, because those colors make me that much happier when they're sitting out on my dresser. But if the color I want is not on clearance, I'll buy it, or not, at full price, depending on how much I want/need the item.
                      I don't go in for ancient wisdom
                      I don't believe just 'cause ideas are tenacious
                      It means that they're worthy - Tim Minchin, "White Wine in the Sun"

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