Tweet
I was doing my thing on checkstand, and a couple comes up and has this conversation with me.
Woman: Um, I'm confused. Does everything in your store need a coupon?
Me: No, ma'am. Only the items that have coupons need them, otherwise they're the price on the sign.
Woman: Okay. We just moved here from (state), so we've never shopped at this store before.
Me: Oh! Welcome to Austin, then! How do you like it here so far?
(makes conversation)
Woman: The sign said those two salads were buy one get one free, and I didn't see a coupon for them.
Me: Hmmm. If it's buy one get one free, it should have a coupon attached. (A nearby manager goes to look.)
The coupon comes back, and it says 'When you buy 2 salads, you get these 4 items free!'
Me: The coupon says you get those four items for free when you buy 2 salads. Would you like me to get the items for you?
Woman: That's too confusing! Why aren't the salads free?
Me: ...because you have to buy them to get the other items.
Woman: That's too confusing!
This woman had a stack of other coupons, and it's clearly apparent that she read the top half of the coupons and not the bottom half. Our style of coupons go 'Buy (name brand), get (store brand) free!' 'Buy peanut butter, get jelly free!' 'Buy (large item), get (six other items) free!' Our store knows we have a large family clientele, so we try to supply the whole meal for less than you would normally pay for it. This woman obviously couldn't wrap her mind around that.
Woman: This is too confusing! Your entire store is confusing! You need a better system! I'm never shopping here again! I'm doing all my shopping from Wal-Mart!
Me: (thinking) Yeah, good riddance! I don't want to deal with you. You'll pay more there than you will here anyway.
The woman pays and leaves, and my manager is shaking her head in shock. It really kinda made my brain melt for a minute. Then my next customer in line said "Hey, is the free item free?" And she started to laugh. I laughed too, but the stupidity....god. What a world.
Woman: Um, I'm confused. Does everything in your store need a coupon?
Me: No, ma'am. Only the items that have coupons need them, otherwise they're the price on the sign.
Woman: Okay. We just moved here from (state), so we've never shopped at this store before.
Me: Oh! Welcome to Austin, then! How do you like it here so far?
(makes conversation)
Woman: The sign said those two salads were buy one get one free, and I didn't see a coupon for them.
Me: Hmmm. If it's buy one get one free, it should have a coupon attached. (A nearby manager goes to look.)
The coupon comes back, and it says 'When you buy 2 salads, you get these 4 items free!'
Me: The coupon says you get those four items for free when you buy 2 salads. Would you like me to get the items for you?
Woman: That's too confusing! Why aren't the salads free?
Me: ...because you have to buy them to get the other items.
Woman: That's too confusing!
This woman had a stack of other coupons, and it's clearly apparent that she read the top half of the coupons and not the bottom half. Our style of coupons go 'Buy (name brand), get (store brand) free!' 'Buy peanut butter, get jelly free!' 'Buy (large item), get (six other items) free!' Our store knows we have a large family clientele, so we try to supply the whole meal for less than you would normally pay for it. This woman obviously couldn't wrap her mind around that.
Woman: This is too confusing! Your entire store is confusing! You need a better system! I'm never shopping here again! I'm doing all my shopping from Wal-Mart!
Me: (thinking) Yeah, good riddance! I don't want to deal with you. You'll pay more there than you will here anyway.
The woman pays and leaves, and my manager is shaking her head in shock. It really kinda made my brain melt for a minute. Then my next customer in line said "Hey, is the free item free?" And she started to laugh. I laughed too, but the stupidity....god. What a world.
Comment