"Sure, that's OK......wait a minute! That's not OK!"

[customersruinmylife]

A couple of stories from working on the bar today. The pub is still a hell hole, but after tomorrow I am on holiday for two weeks. Aaaaaaaah.

Which one is the child?

A lady walks up to the bar.

SC: Hello, can I order a children's meal please?
Me: Can I just ask if you are ordering anything else?
SC: No, just the children's meal.
Me: Oh I'm sorry, our policy is that an adult has to be eating with the child as well.
SC: Why is that?
Me: It just makes things clear that we are a child friendly pub. It discourages people bringing children in and simply sitting drinking all day.
SC: Oh right, I understand that. I'll just pick something for myself and then order.
Me: Sure, that's fine.

I gave her a few minutes to decide, and then I took her order. Everything was fine at this point, and she returned to her table. Less than a minute later, she returned, and appeared to be very angry.

SC: You know what, I have thought about it some more, and I have decided that I no longer wish to eat or drink here! Cancel my order!
Me: Oh I'm sorry to hear that, I will cancel it right...
SC: I mean, it's ridiculous! What a terrible, terrible policy!
Me: I'm sorry you feel that way...
SC: What a terrible pub this is!

I handed her refund.

SC: We will not be back!

She took her child and stormed out.

Another child

A kitchen co-worker came up and informed me that a table had ordered the fish, but we had run out. She asked me to go speak to the table and get the order changed. I went over and was greeted with a very snooty middle aged couple. The lady did all the talking.

Me: Hi there, you guys ordered the fish?
SC: Yes?
Me: I'm afraid we have run out of the fish...
SC: *puts her hands over her face and sighs*
Me: ...I'm very sorry. Is there anything else you would like off the menu? Don't worry if you see something more expensive, we'll cover that...
SC: We DO NOT want ANYTHING else! If we WANTED something else, we would have ORDERED something else! *sighs again*
Me: OK then, I will sort you out a refund...
SC: Did I SAY we wanted a REFUND?
Me: Well, you said you didn't want anything else...
SC: We DO NOT want anything else, but we will HAVE TO order something else! *sighs yet again* We will have the steak and kidney pie. *sighs*

I was so glad I didn't have to take their food out.

[Sapphire Silk]

What a drama queen.

[jjc927]

Two most bipolaresque people ever?

[Seshat]

For heavens' sake. Two drama queens.

[SiobhanCecilia]

Bit of a delayed reaction, wasn't it? Did it take her all that time te register what you'd said about the pub's policy?

I hate when SC's sigh all the time. It increases their suckiness tenfold.

[XCashier]

Drama Queens suck.

Earth is an imperfect place. Shit happens, they've got to put on your grownup pants and deal with it. Moaning and sighing and acting all put-upon is not going to magically make everything all right. All they're doing is getting everyone else irritated at them.

[PepperElf]

Me: OK then, I will sort you out a refund...

betting in her dramarama she didn't expect to be cut off so quickly. kinda like when people threaten to cancel service and you start the cancelation process and then they suddenly back-pedal.

[fma_fanatic]

Bit of a delayed reaction, wasn't it? Did it take her all that time te register what you'd said about the pub's policy?

I hate when SC's sigh all the time. It increases their suckiness tenfold.

It sounds more like she knew how much her kid would eat and wanted to get away cheap on the bill. I've seen it a few times before - parent orders something from the kids menu and ends up eating what the kid doesn't.

[Hyena Dandy]

SC: What a terrible pub this is!

She sounds posh when she's angry. I'm imagining her being really snooty about it, like Queen Victoria not being amused.

[customersruinmylife]

She sounds posh when she's angry. I'm imagining her being really snooty about it, like Queen Victoria not being amused.

Definately not Queen Victoria. More like Vicky Pollard.

[Kiwi]

Me: Hi there, you guys ordered the fish?
SC: Yes?
Me: I'm afraid we have run out of the fish...
SC: *puts her hands over her face and sighs*
Me: ...I'm very sorry. Is there anything else you would like off the menu? Don't worry if you see something more expensive, we'll cover that...
SC: We DO NOT want ANYTHING else! If we WANTED something else, we would have ORDERED something else! *sighs again*
Me: OK then, I will sort you out a refund...
SC: Did I SAY we wanted a REFUND?
Me: Well, you said you didn't want anything else...
SC: We DO NOT want anything else, but we will HAVE TO order something else! *sighs yet again* We will have the steak and kidney pie. *sighs*

I was so glad I didn't have to take their food out.

I can just imagine how Basil Fawulty would have handled her!

[MoonCat]

Obviously you ruined their entire lives by not having the fish, and steak & kidney pie is just the poor substitute that they will have to choke down so as not to starve to death (sarcasm).

It's one meal. Pick something else and get over it.

[Tama]

These people should read "Life As We Knew It."

They'll be damn grateful for that steak and kidney pie then.