c*nt-and that's putting it nicely

[vacation_rentals_suck]

Guest: Dave, I want to know about your resort. I made a reservation and I dont know what I reserved

I tell her what villa she booked

Guest: Dave, that is not what I asked you

Me: you asked me what villa you reserved

Guest: did you hear me say the word villa?

Me: no ma'am

Guest: ok then I did not ask you what villa I reserved. I want to know what I am getting for the price I paid. What the fuck is so hard to comprehend about that? I mean I am not accusing you of being a genius or anything but come on, Dave.

Me: ma'am, what do you want me to do?

Guest: ok Dave, are you a retard? I know it's job to answer the phones but you should know something

Me: yes ma'am, it is my jobs to answer phones and my job is done now. CLICK

She calls back

Guest: Dave, I dont appreciate you hanging up on me

Me: and I dont appreciate you calling me a retard

Guest: well then dont act like one

Me: ma'am what do you want from me?

Guest: I'd like to know about your resort

Me: what do you want to know?

Guest: Dave, I am really getting pissed now.

Me: I just asked you a question, ma'am

Guest: and I told you I want to know about your resort

Me: ok what are you looking for?

Guest: ok Dave, it's obvious you are annoyed with me so can you find me a person in your office with a brain because you are too stupid

CLICK

She called back and got my coworker who is on the phone with her as I write this....BITCH

[Pairou]

What the hell is wrong with these people? Seriously, how are they ALIVE?

Your titles get angrier and angrier every time. I'm glad you have an outlet!

[chainedbarista]

wow, that is beyond wtf. how in the hell did this .... expect you to know exactly what she wanted?

there is a mentally challenged individual in the story, and dave, it's never you.

money doesn't buy the things that matter, obviously.

[Snowbird]

What a pill.

It really sounds like the company needs a set of scripts written out about what features are available at their resorts, so when people ask these generic 'read my mind' questions, Dave and his CW's can just read off of that. If these spoiled brats can't be specific about what they want to know about the resorts, they deserve getting a cookie cutter response.

[Ree]

Hard to believe some people.

[Kring]

Wow, what is it with people?

My faith in humanity just died a little more...

[IT Grunt]

*brain explodes*

Ow... I mean, really.. WTF do these people expect you to tell them? Most sane people ask specific questions.. "Is there a pool? Does it have a view of the beach? How close is it to town?" etc. etc.. These people must be in maximum EW mode for them to expect you to just rattle off everything they want to know, without them having to ask. I mean.. oy. I just can't comprehend their attitude.

[Micer]

Paint a picture for me, Dave. I need to know everything there is to this place so I can rub it in the faces of all my friends, neighbors, coworkers and random people in the street so they can know how awesome I am, and they can utterly choke on envy! ...even though by the time that I come back I'll be whining about how much of a sh*t-hole the place was and how my life was utterly ruined by the experience!

[Android Kaeli]

This is one of the reasons why I don't play the game "20 Questions" any more, because customers expect the people helping them to know exactly what they want then get pissed off when trying to get more informatin out of them.

[South Texan]

My guess is that the resort really is only a rented condo or house in a private beach/island community with access to the beach and a community pool.

If so, that might be the explanation the guest needs as she probably expects a destination resort with restaurants, bars, a club, parties, salon, spa, tennis, golf, and planned activities.

[BookstoreEscapee]

Who the hell books a reservation without knowing the first thing about the place? Her question might have been understandable (though still unanswerable as she asked it) if she hadn't already booked the place. When I go on vacation I pick the area I want to go to for what's there to do/see/experience, and then find a place to stay.

[lobo94]

And people wonder why I like cats.

[Ree]

Who the hell books a reservation without knowing the first thing about the place?

Every single one of Dave's customers, apparently.

[Juggler]

I would just start reciting from the brochure/website in the most monotone "i'm reading something to you voice" I could muster. If they ask you to tell them something that isn't in the brochure/website tell them that the cube root of 12167 is 23 or that the airspeed of an unladen swallow is 11 meters per second.

[Grumpy]

that the airspeed of an unladen swallow is 11 meters per second.

African, or European?