I just... I mean... Wha?
<rebooting ApolloSZ>
5...4.....3...2...1....
We all joke about those people who make us pause, or cause us varying degrees of headaches.... well today I had one that literally left me stunned and rebooting.... they may or maynot have been helped by my being a tad tired.... but
Background - I work in an IT Call centre, we support their mobile phones too seeing as they sync emails. This user had received a new cell phone (rather fancy too) and was arranging to downgrade to a different model, but this was taking time. So they wanted to foward their calls and messages from their WORK cell phone to their PERSONAL cell phone. This... is not allowed I am informed. Her reason? She didn't want to 'learn a new phone'...
I let her know this cannot be done (I can nae do it cap'tain. We don't have the power!)
Me - "Unfortunately, we don't support transferring/porting of work numbers to non-work numbers."
User - "Ok. So how do we get that done?"
Hmmm.... I'm reminded of a saying... something to do with "reject your reality, and insert my own?"
Me (after rebooting) - "..... We don't."
User - "Ok. *Sigh*. I'm just afraid people are going to call me."
Now begineth the rant.
I mean.... How hard is it to answer a friggin cell phone? You press the green (and I'm pretty sure this is universal [except for Bookstoreescapee :P]) button... you speak. Simple. Calls over... you press the red button... your done. THATS. IT.
<rebooting ApolloSZ>
5...4.....3...2...1....
We all joke about those people who make us pause, or cause us varying degrees of headaches.... well today I had one that literally left me stunned and rebooting.... they may or maynot have been helped by my being a tad tired.... but

Background - I work in an IT Call centre, we support their mobile phones too seeing as they sync emails. This user had received a new cell phone (rather fancy too) and was arranging to downgrade to a different model, but this was taking time. So they wanted to foward their calls and messages from their WORK cell phone to their PERSONAL cell phone. This... is not allowed I am informed. Her reason? She didn't want to 'learn a new phone'...
I let her know this cannot be done (I can nae do it cap'tain. We don't have the power!)
Me - "Unfortunately, we don't support transferring/porting of work numbers to non-work numbers."
User - "Ok. So how do we get that done?"
Hmmm.... I'm reminded of a saying... something to do with "reject your reality, and insert my own?"
Me (after rebooting) - "..... We don't."
User - "Ok. *Sigh*. I'm just afraid people are going to call me."
Now begineth the rant.
I mean.... How hard is it to answer a friggin cell phone? You press the green (and I'm pretty sure this is universal [except for Bookstoreescapee :P]) button... you speak. Simple. Calls over... you press the red button... your done. THATS. IT.
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