I leave at 9 but the Department closes at 8 PM for final clean up tasks. However, I am expected to answer calls and take orders for the next day. It's 8:47, the phone rings.
Me: <answers>
SC: Hi, I need 12 of X, 10 of Y, 12 of Z.
Me: <writes down> Ok for when?
SC: Tonight.
Me: Ok, sir I'm sorry but we need 24 working hours notice for all special orders. Item X, is a pre-pack item so If i have it in stock, I can sell it to you frozen and all you have do do is let it thaw for a few hours. However, Items Y and Z we will not be able to have ready until at least noon if in stock.
SC: But I neeeeeeeeed it for a important meeting tomorrow at 9:30 AM.
Me: Well. like I said the best I can do is item X, but we will need time to prep items X and Y.
SC: Fine, is the manager in?
Me: Yes, please hold.
I send their whiny entitled self off the the MOD and her nothing back until. 8:55 when MOD calls and says to leave item X they need in back, they will not get items Y and Z. Fine, i set them aside
The time is now 8:57, the phone rings with a outside call.
Me: <answers>
SC: so Items X, Y and Z will be ready for me in the morning for free?
Me: My manager told me that you will be only getting item X, but like I said we need 24 working hours. We are getting you item X in 3 and offered Y and Z in 8 hours at noon.
SC: But Mr. MOD said i would get them all free at 8 AM.
Me: i was not told that, let me check.
I call MOD and ask. They told them the same thing I did. I got to tell SC.
Me: Hi, sorry about the delay, but MOD did not make that offer only what I stated before.
SC: Fine! If you going to lie, i take item X, and not Y and Z. You ruined my meeting, I'll get fired and never shop with <company> again! *slam phone down*
I left a note for the poor AM person will will get to deal with this moron, assuming they show up.
Me: <answers>
SC: Hi, I need 12 of X, 10 of Y, 12 of Z.
Me: <writes down> Ok for when?
SC: Tonight.
Me: Ok, sir I'm sorry but we need 24 working hours notice for all special orders. Item X, is a pre-pack item so If i have it in stock, I can sell it to you frozen and all you have do do is let it thaw for a few hours. However, Items Y and Z we will not be able to have ready until at least noon if in stock.
SC: But I neeeeeeeeed it for a important meeting tomorrow at 9:30 AM.
Me: Well. like I said the best I can do is item X, but we will need time to prep items X and Y.
SC: Fine, is the manager in?
Me: Yes, please hold.
I send their whiny entitled self off the the MOD and her nothing back until. 8:55 when MOD calls and says to leave item X they need in back, they will not get items Y and Z. Fine, i set them aside
The time is now 8:57, the phone rings with a outside call.
Me: <answers>
SC: so Items X, Y and Z will be ready for me in the morning for free?
Me: My manager told me that you will be only getting item X, but like I said we need 24 working hours. We are getting you item X in 3 and offered Y and Z in 8 hours at noon.
SC: But Mr. MOD said i would get them all free at 8 AM.
Me: i was not told that, let me check.
I call MOD and ask. They told them the same thing I did. I got to tell SC.
Me: Hi, sorry about the delay, but MOD did not make that offer only what I stated before.
SC: Fine! If you going to lie, i take item X, and not Y and Z. You ruined my meeting, I'll get fired and never shop with <company> again! *slam phone down*

I left a note for the poor AM person will will get to deal with this moron, assuming they show up.
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