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I have had precious little patience lately for any foolishness about Staples Rewards cards. In fact, I've been burning out a but in general, though thankfully I'm getting a pile of time off over the next couple weeks to recover.
In the meantime, I need to vent a little (anyone here who has a Staples Rewards card, pay attention
)
•Staples Rewards does not now, nor has it ever given you any sort of instant discount or instant savings. The 2-5% rewards is sent to you at the END OF THE QUARTER, if and ONLY IF you spend at least $200 at Staples. Please do not ask me how much you saved by using the card. It is particularly inexcusable for Gold and Platinum level members to not understand this.
•No, accrued Rewards are not automatically applied by using your card. You Must first receive, and then redeem, the Rewards Check we send you.
•No, the accrued Rewards cannot and will not be put back on your credit card
•No, the accrued Rewards can not and will not be issued/reissued as cash.
•YES, Rewards Checks DO expire! Use it or lose it. It is neither our responsibility nor our problem is you fail to use your Rewards on time. Call the Rewards Center and ask to have the check reissued.
•Possession of Rewards Card or being a Rewards member does NOT exempt you from having to show ID when you write a check or use a credit card that is unsigned or says "See ID."
•A Rewards card in no way counts as a valid ID.
•Our ability to look up your Rewards Account number is a fallback option. It should not be relied upon for every purchase. It is inconvenient for you and for us to take the time to look up a card. Moreover, the lookup function can and does fail on occassion. We issue the physical cards for a reason.
•If you have too many cards in your purse/wallet, you the keytag (also issued for a reason).
•If this is still too much to ask, we offer Credit Card Linking. This allows you to link your Rewards number to a credit card so that you only need to pay with that card to accrue rewards. Staples is a reputable company; we are not going to do anything mischievous with your credit card number. Besides, if you don't want your number "out there" then don't use a credit card. It goes "out there" every time you make a purchase with it.
•Since it's obviously still too inconvenient and you must have me look up your card, do NOT start giving me a phone number the moment I ask if you have a Rewards Card or - wosrse - before i even have a chance to say "How are you, today?" I have four keystrokes to enter before I can enter your number, and because the computers are so slow, I may not be there by the time you finish your number. Please wait for me to ask for your number before you start telling me.
•On that note, SPEAK THE HELL UP! This is not the library, so there's a lot of background noise. Do nut get huffy if I ask you to repeat yourself because of this, or if you go too fast.
•If I can not locate your Rewards number, it is not MY fault. More than likely it is YOUR fault. You probably neglected to put a phone number on your application.
•In the event that there was a data entry error, it still is NOT my fault!
•Oh, by the way, our database does not automatically update to reflect address and telephone number changes when you move, get a new phone, etc. It is YOUR responsibility to call the Rewards center or go to staplesrewards.com and update your information. If you say "I just moved, here's my new phone number" it will NOT come up on my screen.
•And no, I can not enter your new phone number for you. I only have read access, not write access. Again, it's YOUR responsibility to keep your own personal information up to date.
•Lastly, although a Rewards Check indeed says "Spend like cash at Staples" is it NOT actual cash. It is in fact a coupon. It says right on the check "No cash/credit back" so it you buy a $100 item and use a $10 Rewards Check, then later retrun the item, your refund will be $90. No, the Rewards will not be reissued and can not be forwarded to/reused on another purchase.
Yes, I've had problems with all of these misconceptions.
Anyone else have problems with their company programs?
In the meantime, I need to vent a little (anyone here who has a Staples Rewards card, pay attention
)•Staples Rewards does not now, nor has it ever given you any sort of instant discount or instant savings. The 2-5% rewards is sent to you at the END OF THE QUARTER, if and ONLY IF you spend at least $200 at Staples. Please do not ask me how much you saved by using the card. It is particularly inexcusable for Gold and Platinum level members to not understand this.
•No, accrued Rewards are not automatically applied by using your card. You Must first receive, and then redeem, the Rewards Check we send you.
•No, the accrued Rewards cannot and will not be put back on your credit card
•No, the accrued Rewards can not and will not be issued/reissued as cash.
•YES, Rewards Checks DO expire! Use it or lose it. It is neither our responsibility nor our problem is you fail to use your Rewards on time. Call the Rewards Center and ask to have the check reissued.
•Possession of Rewards Card or being a Rewards member does NOT exempt you from having to show ID when you write a check or use a credit card that is unsigned or says "See ID."
•A Rewards card in no way counts as a valid ID.
•Our ability to look up your Rewards Account number is a fallback option. It should not be relied upon for every purchase. It is inconvenient for you and for us to take the time to look up a card. Moreover, the lookup function can and does fail on occassion. We issue the physical cards for a reason.
•If you have too many cards in your purse/wallet, you the keytag (also issued for a reason).
•If this is still too much to ask, we offer Credit Card Linking. This allows you to link your Rewards number to a credit card so that you only need to pay with that card to accrue rewards. Staples is a reputable company; we are not going to do anything mischievous with your credit card number. Besides, if you don't want your number "out there" then don't use a credit card. It goes "out there" every time you make a purchase with it.
•Since it's obviously still too inconvenient and you must have me look up your card, do NOT start giving me a phone number the moment I ask if you have a Rewards Card or - wosrse - before i even have a chance to say "How are you, today?" I have four keystrokes to enter before I can enter your number, and because the computers are so slow, I may not be there by the time you finish your number. Please wait for me to ask for your number before you start telling me.
•On that note, SPEAK THE HELL UP! This is not the library, so there's a lot of background noise. Do nut get huffy if I ask you to repeat yourself because of this, or if you go too fast.
•If I can not locate your Rewards number, it is not MY fault. More than likely it is YOUR fault. You probably neglected to put a phone number on your application.
•In the event that there was a data entry error, it still is NOT my fault!
•Oh, by the way, our database does not automatically update to reflect address and telephone number changes when you move, get a new phone, etc. It is YOUR responsibility to call the Rewards center or go to staplesrewards.com and update your information. If you say "I just moved, here's my new phone number" it will NOT come up on my screen.
•And no, I can not enter your new phone number for you. I only have read access, not write access. Again, it's YOUR responsibility to keep your own personal information up to date.
•Lastly, although a Rewards Check indeed says "Spend like cash at Staples" is it NOT actual cash. It is in fact a coupon. It says right on the check "No cash/credit back" so it you buy a $100 item and use a $10 Rewards Check, then later retrun the item, your refund will be $90. No, the Rewards will not be reissued and can not be forwarded to/reused on another purchase.
Yes, I've had problems with all of these misconceptions.
Anyone else have problems with their company programs?
Can you elaborate?
and people would answer yes...then do nothing just stand there like a nimwit!!! GET ME THE FREAKING CARD!!!! of course they would wait until the total had been read out before getting their purse from their handbag, bitching about the long wait in line (gee ya think maybe getting your money out before hand would help shorten that wait?... oh thats right you dont think)
You also stated it more calmly than I could have, because I get mad every time I think about it.
why you don't one, so don't bother explaining that "you don't shop here enough" or that "you don't spend enough" or whatever your stupid reason is. I DO NOT CARE!
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