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The bad and the good; unfortunately I didn't get to stay to witness the bad!
One of the stores got a call from their sister store that a 'gentleman' had just bought a product from them, then 15 minutes later returned and said he wanted to return it for cash. The only problem was, as it was an item that had had to be put together, they only offer exchanges or store credit. Well, the guy states he'll just return it to the other (in my mall) store. Not a minute after the sister store warned my store to watch for this guy, he called them demanding directions because 'Joe at your other store said I could return this at any of your stores for cash!' Store gave him directions, but reminded him that they could only do exchanges or store credit. Unfortunately, the guy hadn't shown-up by the time I had to leave.
The weird thing is, they figure it's a scam of some sort, but for the fact that the guy paid in CASH! Buyer's remorse? Maybe he forgot he had to make rent this month?
The good is that I was doing my rounds when a saw a kid trip and send his ice cream cone flying. His mother immediately went to the nearest store, after instructing her son to stand there so nobody would slip, and asked for some paper towels to clean up the mess!
I told her that what she had just done was very rare, and thanked her for setting a good example for her kids. She thought it was odd that not everyone does this! Thus a few points of my faith in humanity were restored.
One of the stores got a call from their sister store that a 'gentleman' had just bought a product from them, then 15 minutes later returned and said he wanted to return it for cash. The only problem was, as it was an item that had had to be put together, they only offer exchanges or store credit. Well, the guy states he'll just return it to the other (in my mall) store. Not a minute after the sister store warned my store to watch for this guy, he called them demanding directions because 'Joe at your other store said I could return this at any of your stores for cash!' Store gave him directions, but reminded him that they could only do exchanges or store credit. Unfortunately, the guy hadn't shown-up by the time I had to leave.
The weird thing is, they figure it's a scam of some sort, but for the fact that the guy paid in CASH! Buyer's remorse? Maybe he forgot he had to make rent this month?
The good is that I was doing my rounds when a saw a kid trip and send his ice cream cone flying. His mother immediately went to the nearest store, after instructing her son to stand there so nobody would slip, and asked for some paper towels to clean up the mess!
I told her that what she had just done was very rare, and thanked her for setting a good example for her kids. She thought it was odd that not everyone does this! Thus a few points of my faith in humanity were restored.
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