Lazy customers

[jjc927]

We were short of workers today for some reason and for much of my shift I was operating the self-checkout. There were times when one or even both registers had long lines and the self-checkout was pretty baron, so I was calling out to people to come over and use it even if they had many items. And of course, a great many of them decided oh no, I don't want to do that!, choosing to stay in the line instead. Even people with just two things! Then after I did self-checkout I was the cashier on the bag your own lane for a while, and only one other person was open with me. Once again, many chose to stay on line rather than go on bag your own and be out faster (and be able to bag things exactly how they want without changing anything the cashier would've done).

Seriously, is it so hard to learn how to use a machine and to do things yourself?

[Aisling]

I stopped using the self-checkout at one store after a good dozen times I went in, tried very innocently to use it, and was met with frustration and errors (not my own). The machines were usually dirty and almost always either broken or programmed wrong. So I started going to the store across the street instead. Their self-checkouts work just fine.

[Falor]

I've put in too many hours as a cashier over the years I've spent working in grocery stores. The whole (1) scan an item, (2) place it on the scale, (3) wait for the sensor to recognize that it weighs what it should (if you're lucky) pattern makes things take to blasted long for my liking. For one to three items I'll put up with it to avoid a line, but I'll wait a minute or two to have a cashier ring up my two items.

Then again, I'm so anti-U-scan that I avoid my local orange hardware store because they have it and the blue one across the highway doesn't.

[Sapphire Silk]

Hmm. I really like self checkout. I can usually get through the line much faster there, than with a regular line.

But no matter what kind of line I prefer, if a new line opens or a cashier says, "I can take you here, " I get over there so fast I leave a hole in the air where I was standing.

I hate shopping. I get in, get what I need, and get out as fast as I can.

[South Texan]

Seriously, is it so hard to learn how to use a machine and to do things yourself?

It's not hard, it's just that some of us prefer to interact with another human rather than a machine.

At least no one seems to have complained/whined about the long line for full service.

[Animae]

I love the self check out. No one can judge me for what I'm getting.

[Tama]

I always loved the SCO in my hometown Malmart.

I was a young teen with no income, though, so my savings consisted of coins.

Pissed people off when I would pay with $1 or $2 in pennies and nickels.

I would be buying 2 packs of oreos and no matter how empty the line was (I always went in an empty SCO if possible) SOMEONE would also get in line behind me, get frustrated, and leave.

Maybe I was an SC, but if you see a kid with that much change, wouldn't you NOT go in that line?

[Aethian]

I always loved the SCO in my hometown Malmart.

I was a young teen with no income, though, so my savings consisted of coins.

Pissed people off when I would pay with $1 or $2 in pennies and nickels.

I would be buying 2 packs of oreos and no matter how empty the line was (I always went in an empty SCO if possible) SOMEONE would also get in line behind me, get frustrated, and leave.

Maybe I was an SC, but if you see a kid with that much change, wouldn't you NOT go in that line?

I still do that sometimes. I know I should use the coin machine but I don't like getting charged for it when I'm already buying stuff that will take all my change. ALWAYS I go when there is at least one other free and I will wait around to make sure that another is free when I start. Never fails though, even is all the other three or more are free...they will stand right behind me and mumble and grumble.

[jjc927]

It's not hard, it's just that some of us prefer to interact with another human rather than a machine.

At least no one seems to have complained/whined about the long line for full service.

Yeah, I get that part, but I personally would much rather do what is quicker than wait. And the weird thing about bag your own at least in my store is that people will ask for it and wish it was open when we don't have it open but then when it's open many people will refuse to use it.

There was one complaint about the long line, and even then I was still not able to get any of the people on the line to come over to the self check-out. And we offer to assist or do the order for someone if they ask. There's also a couple people that will come up to me at the main computer and ask me to ring them up, and when I tell them they need to use one of the machine registers they immediately walk away and go to a regular register.

[Whiskey]

And the weird thing about bag your own at least in my store is that people will ask for it and wish it was open when we don't have it open but then when it's open many people will refuse to use it.

My cat is like this about his litter box.

[Primer]

I get most of my fresh foods at HEB. They have the scales and printers in the produce section supposedly to speed up the check out process. Half the time, the labels won't scan, and then the scales at the checkouts, especially the SCOs, register MORE weight than did the scales back in produce. If I'm at a "personned" lane, I can request that they read the label and charge me that amount.

[hinakiba777]

I don't mind the SCO for small runs, but if i have a lot I tend to just get in line.

Especially since the store that has the SCO has a limited amount of items you can leave unbagged, and the only time I go shopping there is to buy LARGE items that are too big for the scale. They aren't too big for the bags, but they don't fit on the scale. Then the machine gets made at me and I have to wait for someone to do a bypass so I can keep shopping.

Back to school was hell last year. >.<

When I used to work retail I would scan the items the way the ended up on the belt and then put put things to the side if I didn't want them in my current bag. But I can't do that at the SCO, i have to put the item in the bag as soon as I scan it and....

So yeah I like it for small runs, but not larger ones.

[PepperElf]

well sometimes they just don't know how to use th em

a small grocery store near where mom lives just got them in. she'd never used them before but the lines were getting long. so mom had me show her how to use the machine.

[missmicrophone]

I always avoid u scan whenever possible. Those companies install uscans to save on employing humans. No thanks, I will wait. I like the people in my local grocery store.

[jjc927]

I know pepper, but it's not that hard to have a cashier assist you or show you what to do. I had a woman during the day who actually said please teach me how to use this so I know how to do it next time.. I love to learn. I thanked her and said I wish more people did.