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Ok, part of my new job duties includes dealing with web orders and the amazon/half.com orders that come to our store. Just a few, FEW key rants I want to talk about because I've gotten hit with a lot of stupid this morning alone!
Hey, Mr. Scammer Wannabe
Few reasons why I'm not falling for your little ruse here. You bought a book from us a few days ago. Great, we get it packed and ready to ship, confirm the tracking number and send it on its merry way. But wait. what's this? You claim you received the wrong book! Egads, holy crap! I can fix that. Now, if you can just verify order number, delivery date, and the ISBN of the item you received, so I can compare it to that you've ordered?
Hmm...this is interesting. The ISBN number you gave me? is the 13 digit ISBN of the book, though you placed it using the 10 digit ISBN. Idiot. Same. Damn. Book. Strike 1.
What's this? You wanted expedited shipping, but didn't get it? Not according to Amazon, you didn't. Strike 2.
Oh, wait a second, it was outside the estimated shipping time frame? Well, we said it would arrive between July 12 and July 23 According to your email, you received your book via USPS media mail on...July 18th.
Upon tracking, I discover that the book was actually delivered on July 13th, so you waited a week to try and scam me into refunding some of your money and...you know, completely disregarding the fact that it was well within the estimated time frame, you DO realize you just told me that the post office delivered your book to you on a SUNDAY, right?? Strike 3. You lose. Idiot!!
Feedback follies
Note here. When we advertise books on Amazon and Half and all those other lovely little sites, our descriptions of the book read "Used book in used condition. May contain writing and/or highlighting. Best copies ship first." Fairly easy to understand you're ordering a USED textbook, right? As in, not new. Used. Yeah, some of the feedback I've received on Amazon has been downright insulting and appalling in its stupidity. Some of my favorites:
"Pages contained highlighting. Disappointed in the condition, but arrived in time for my class." (4/5 rating)
Hi, um. READ THE DESCRIPTION!! (Unfortunately, I'm not allowed to answer unless it's to clarify our position/let people know customer is lying about us.
More notes than I'd like to see highlighted in the book, but otherwise smooth transaction! (5/5 rating)
Oh, FFS...see above response.
I ordered this book 3 days ago and still haven't seen it. Poor customer service! (2/5)
Amazon gives us 2 business days to process the order, dude!! Chill!! If you needed it that badly, should've opted for EXPEDITED shipping in the first place, instead of media mail. Of course, still, we're allowed 2 business days, and you ordered on a SUNDAY.
The pages of the book were in excellent condition, but the covers were beat up! (3/5 - neutral)
Um. what...? Used book. USED. BOOK!! The pages were damn near pristine, but you're leaving us a neutral feedback because of beat up COVERS? It's a paperback!! We got it to you in less than a week! I just...you are...BUH!!
And just for a WTF factor, I found this feedback this morning:
(5/5 rating) Who dat flip flappin trew da banna patch?
...
you're welcome! I think...
Aw, so cute of you to try again...
Remember back when I talked about an online textbook theft scam? Seems like these little darlings have decided to start up again! Got an order this morning. Granted they're trying different names and addresses, but when it looks like your online psuedonym came about by dropping your cat on your keyboard, that makes one sit up and notice. Also, you're spending $300 for 1 book, because you want it brand new and overnighted via UPS. Oh, and your billing address is in Ohio, your shipping address is under another name created when you played Chopsticks on your keyboard in Maine. And for extra fun bonus points the phone number you left for contact info?? Area code is from Puerto Rico. Add that to the fact you're trying to buy a textbook from a Texas store directly from the website for twice what you can find it for brand new on Amazon or Half.
Real bright there, Sunshine. Really. You and your brain trust are going to provide some amusement for me in the coming months, aren't you?
Hey, Mr. Scammer Wannabe
Few reasons why I'm not falling for your little ruse here. You bought a book from us a few days ago. Great, we get it packed and ready to ship, confirm the tracking number and send it on its merry way. But wait. what's this? You claim you received the wrong book! Egads, holy crap! I can fix that. Now, if you can just verify order number, delivery date, and the ISBN of the item you received, so I can compare it to that you've ordered?
Hmm...this is interesting. The ISBN number you gave me? is the 13 digit ISBN of the book, though you placed it using the 10 digit ISBN. Idiot. Same. Damn. Book. Strike 1.
What's this? You wanted expedited shipping, but didn't get it? Not according to Amazon, you didn't. Strike 2.
Oh, wait a second, it was outside the estimated shipping time frame? Well, we said it would arrive between July 12 and July 23 According to your email, you received your book via USPS media mail on...July 18th.
Upon tracking, I discover that the book was actually delivered on July 13th, so you waited a week to try and scam me into refunding some of your money and...you know, completely disregarding the fact that it was well within the estimated time frame, you DO realize you just told me that the post office delivered your book to you on a SUNDAY, right?? Strike 3. You lose. Idiot!!
Feedback follies
Note here. When we advertise books on Amazon and Half and all those other lovely little sites, our descriptions of the book read "Used book in used condition. May contain writing and/or highlighting. Best copies ship first." Fairly easy to understand you're ordering a USED textbook, right? As in, not new. Used. Yeah, some of the feedback I've received on Amazon has been downright insulting and appalling in its stupidity. Some of my favorites:
"Pages contained highlighting. Disappointed in the condition, but arrived in time for my class." (4/5 rating)
Hi, um. READ THE DESCRIPTION!! (Unfortunately, I'm not allowed to answer unless it's to clarify our position/let people know customer is lying about us.
More notes than I'd like to see highlighted in the book, but otherwise smooth transaction! (5/5 rating)
Oh, FFS...see above response.
I ordered this book 3 days ago and still haven't seen it. Poor customer service! (2/5)
Amazon gives us 2 business days to process the order, dude!! Chill!! If you needed it that badly, should've opted for EXPEDITED shipping in the first place, instead of media mail. Of course, still, we're allowed 2 business days, and you ordered on a SUNDAY.
The pages of the book were in excellent condition, but the covers were beat up! (3/5 - neutral)
Um. what...? Used book. USED. BOOK!! The pages were damn near pristine, but you're leaving us a neutral feedback because of beat up COVERS? It's a paperback!! We got it to you in less than a week! I just...you are...BUH!!
And just for a WTF factor, I found this feedback this morning:
(5/5 rating) Who dat flip flappin trew da banna patch?
...
you're welcome! I think...
Aw, so cute of you to try again...
Remember back when I talked about an online textbook theft scam? Seems like these little darlings have decided to start up again! Got an order this morning. Granted they're trying different names and addresses, but when it looks like your online psuedonym came about by dropping your cat on your keyboard, that makes one sit up and notice. Also, you're spending $300 for 1 book, because you want it brand new and overnighted via UPS. Oh, and your billing address is in Ohio, your shipping address is under another name created when you played Chopsticks on your keyboard in Maine. And for extra fun bonus points the phone number you left for contact info?? Area code is from Puerto Rico. Add that to the fact you're trying to buy a textbook from a Texas store directly from the website for twice what you can find it for brand new on Amazon or Half.
Real bright there, Sunshine. Really. You and your brain trust are going to provide some amusement for me in the coming months, aren't you?
......before leaving feedback....
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