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Okay, so here's some backstory. Every Tuesday, and I do mean every Tuesday, we have a.. customer come through. See, you can't really call him a customer because he never buys anything. Every week, his order (the same order) has been messed up. He's never in the book, no ones ever heard of him (on any shift), no ones ever talked to him, he can never remember who he spoke to, when he guesses the gender of the person he spoke to and the time frame it never matches up. Like speaking to a male manager during the middle of first shift. We don't have a male manager during a first shift. Tuesday is also the night the other team lead (who gives away food if you threaten to deck the cashier) is off. Its me and my female lead who is about as flexible to liars as I am.
So last night we're busy. VERY busy. 120$+ an hour, every single hour. I was put back in my rightful position as window bouncer. I'm a little less inclined to use my judgment. I'm stressed out, my TL is stressed out, even the guy who used to be a TL and is now a crew member is stressed out. He had to be on window for 45 minutes so we could get breaks and lunch and he doesnt do window. Well heres a fun fact, thats barely even relevant. I always have my headset on. Grave is tight knit, or it was, so if my people need me (regardless of having a 3rd person on shift or not) I get my happy ass up and work. I need to hear the orders. Onto the fun, kiddos. Italics is me talking to my TL
Me: Welcome to Jack what can I get you
Sc: Yeah i came through an hour and a half ago and ordered a large number 4 and a large number one and got the wrong food.
Me: *looks at TL* uhhhhhh
TL: He have his receipt?
Me: We haven't made that order all night
TL: I know I want to see what he says.
Me: Do you have your receipt sir?
SC: NO YOU NEVER GAVE ME A RECEIPT
Okay so heres the thing. Everyone gets a goddamn receipt. The people who don't want a receipt get it in their fucking bag because I'm not dealing with it.
TL: Ask him his name.
Me: huh???
TL: Its Tuesday.
Me: Motherfucker! Your name sir?
SC: BOB DERLY. I've been calling all night and no one will answer the phone!!!
Ok heres the weird thing. He didn't wonder why we'd want his name. Everyone who doesn't know about the book wonders why we want their name. its an odd request if they havent mentioned being in the book (which he wouldnt have been anyways), I wouldn't know or need their name in this case. Every other time he comes through his name was Buck Darly. Has a wife named Amanda. Drives a white SUV. Thats how often he comes through.
TL: Not tonight, I'm not doing it.
Me: You better tell him
TL: You don't want me to tell him. Shut him down he's getting nothing.
Welcome to the show, kids.
Me: Sir, if you don't have your receipt I can't help you.
SC: I WAS HERE AN HOUR AGO AND YOU MESSED UP MY FOOD
Me: *looks over at my TL*
TL: *shrugs, makes food*
Me: Sir, Ive been on the window all night and not only has no one called the store, no ones ordered that particular combination of food. No ones ordered a number one all night long.
SC: My wife got 2 big cheese burgers and two small sodas!! YOU SCREWED UP MY FOOD.
Me: No, we didnt. Anything else.
SC: FINE!!!!!!!! Give me two jumbo jacks!
Me: alrigthy, 5.40$ at the window.
We push a couple cars through and this dickbag gets to the window.
TL: white suv?
Me: *looks at window* Well blow me over with a feather, its our Tuesday Buddy
TL: he gets NOTHING
Me: Hi, 5.40$ *smile*
SC: You screwed up my order I cant believe this. *Shoves his cell in my face* THIS IS YOUR STORE NUMBER
Me: *smile* no its not.
SC: ..its... its not?
Me: No. *walks off*
And it wasn't either. So I hand him his food. And it can't be over.
SC: AND MY LARGE PEPSI!@?
Me: No. You didn't order one.
SC: WHERES MY RECEIPT?!?
Me: *reprints* See
SC: I WANT MY SODA
Me: I want 2.16 and we don't sell pepsi.
SC: *Slams down 1.50*
Me: 2.16
SC: *Slams down more money*
Me: *gives him his soda*
SC: WHERES YOUR MANAGER
Me: .........SARAHHHHHHHHHH (yes I just yelled that shit, with a little visible glee. He thought he was upset a minute ago)
TL: *screams* WHAT
I'm thinking this is the point he started regretting asking for her.
Me: This gentleman would like to speak to youuuuuuuuuuu. *runs for shelter*
Yeah. You don't like her when shes angry.
TL: YES?
SC: -throws out his spiel with numerous changes-
TL: So your wife came from 20 minutes away, got 2 small sodas and 1 bag with 2 big cheeseburgers in it?
SC: YES!
TL: And you ordered a large #1 and a large #4?
SC: YES!
TL: And she failed to notice what should have been two large bags of food was only 1 small bag?
SC: WELL.. Uh.. SHE JUST THREW IT IN THE CAR AND LEFT WE WERE STARVING
TL: And she also failed to notice that 2 small drinks (20oz) weren't 2 large drinks (44oz)?
SC: *getting smacked by his wife, assuming being gestured to drop it* WE WERE STARVING
TL: So you drove 20 minutes back and you don't have the wrong food you say we gave you or a receipt?
SC: SHE DIDNT GIVE ME A RECEIPT!
TL: Probably because no one has ordered that all night. Goodbye.
Apparently after that he called her a bitch and got her bosses number (our manager, the one who approves of employee abuse). She just shrugged and said shes not going to deal with that shit. We already got 120 coupons yesterday and we're not giving this guy free food once a week.
The funny thing is, we really didnt make a #1 at all that night. Know how we really, really know? It requires red onion and we had NONE. I would have asked if they wanted to sub it out with white and I dread asking people if they want to sub because you'd think a white onion killed their mother. Not to mention theyre in a huge box, a pain in the ass because they always have to be cooked fresh, and ughhhhh. My little black heart grew 3 sizes that night
And a fun one a couple hours to offset the drama:
Me: Welcome to jack what can i get you
C: HOLD ON WOMAN
Me: he is the bravest man and doesnt know it
TL: If you kill him, do it off camera please
C: Can I get *stuff*
Me: 5.30 at the window :|
ITS BACON AND CHEDDAR GUY. This guy comes through, 99% of the time, and orders curly fries with bacon and cheddar sauce. I haz a crush.
Me: *dramatic stare*
C: I uh..
Me: It must feel good to come that close to death and live.
C: Sorry
Me: Here's your food, mayo and ranch?
C: Yeah and my soda
Me: OHHHHHHHH we're back to being demanding?!
C:
please!
Me: *hands him his soda* don't ask me for nothin else!
C: have a good night hon
Me: bye
TL: Hit it through the window why don't you.
Me:
So last night we're busy. VERY busy. 120$+ an hour, every single hour. I was put back in my rightful position as window bouncer. I'm a little less inclined to use my judgment. I'm stressed out, my TL is stressed out, even the guy who used to be a TL and is now a crew member is stressed out. He had to be on window for 45 minutes so we could get breaks and lunch and he doesnt do window. Well heres a fun fact, thats barely even relevant. I always have my headset on. Grave is tight knit, or it was, so if my people need me (regardless of having a 3rd person on shift or not) I get my happy ass up and work. I need to hear the orders. Onto the fun, kiddos. Italics is me talking to my TL
Me: Welcome to Jack what can I get you
Sc: Yeah i came through an hour and a half ago and ordered a large number 4 and a large number one and got the wrong food.
Me: *looks at TL* uhhhhhh
TL: He have his receipt?
Me: We haven't made that order all night
TL: I know I want to see what he says.
Me: Do you have your receipt sir?
SC: NO YOU NEVER GAVE ME A RECEIPT
Okay so heres the thing. Everyone gets a goddamn receipt. The people who don't want a receipt get it in their fucking bag because I'm not dealing with it.
TL: Ask him his name.
Me: huh???
TL: Its Tuesday.
Me: Motherfucker! Your name sir?
SC: BOB DERLY. I've been calling all night and no one will answer the phone!!!
Ok heres the weird thing. He didn't wonder why we'd want his name. Everyone who doesn't know about the book wonders why we want their name. its an odd request if they havent mentioned being in the book (which he wouldnt have been anyways), I wouldn't know or need their name in this case. Every other time he comes through his name was Buck Darly. Has a wife named Amanda. Drives a white SUV. Thats how often he comes through.
TL: Not tonight, I'm not doing it.
Me: You better tell him
TL: You don't want me to tell him. Shut him down he's getting nothing.
Welcome to the show, kids.Me: Sir, if you don't have your receipt I can't help you.
SC: I WAS HERE AN HOUR AGO AND YOU MESSED UP MY FOOD
Me: *looks over at my TL*
TL: *shrugs, makes food*
Me: Sir, Ive been on the window all night and not only has no one called the store, no ones ordered that particular combination of food. No ones ordered a number one all night long.
SC: My wife got 2 big cheese burgers and two small sodas!! YOU SCREWED UP MY FOOD.
Me: No, we didnt. Anything else.
SC: FINE!!!!!!!! Give me two jumbo jacks!
Me: alrigthy, 5.40$ at the window.
We push a couple cars through and this dickbag gets to the window.
TL: white suv?
Me: *looks at window* Well blow me over with a feather, its our Tuesday Buddy
TL: he gets NOTHING
Me: Hi, 5.40$ *smile*
SC: You screwed up my order I cant believe this. *Shoves his cell in my face* THIS IS YOUR STORE NUMBER
Me: *smile* no its not.
SC: ..its... its not?
Me: No. *walks off*
And it wasn't either. So I hand him his food. And it can't be over.
SC: AND MY LARGE PEPSI!@?
Me: No. You didn't order one.
SC: WHERES MY RECEIPT?!?
Me: *reprints* See
SC: I WANT MY SODA
Me: I want 2.16 and we don't sell pepsi.
SC: *Slams down 1.50*
Me: 2.16
SC: *Slams down more money*
Me: *gives him his soda*
SC: WHERES YOUR MANAGER
Me: .........SARAHHHHHHHHHH (yes I just yelled that shit, with a little visible glee. He thought he was upset a minute ago)
TL: *screams* WHAT
I'm thinking this is the point he started regretting asking for her.
Me: This gentleman would like to speak to youuuuuuuuuuu. *runs for shelter*
Yeah. You don't like her when shes angry.
TL: YES?
SC: -throws out his spiel with numerous changes-
TL: So your wife came from 20 minutes away, got 2 small sodas and 1 bag with 2 big cheeseburgers in it?
SC: YES!
TL: And you ordered a large #1 and a large #4?
SC: YES!
TL: And she failed to notice what should have been two large bags of food was only 1 small bag?
SC: WELL.. Uh.. SHE JUST THREW IT IN THE CAR AND LEFT WE WERE STARVING
TL: And she also failed to notice that 2 small drinks (20oz) weren't 2 large drinks (44oz)?
SC: *getting smacked by his wife, assuming being gestured to drop it* WE WERE STARVING
TL: So you drove 20 minutes back and you don't have the wrong food you say we gave you or a receipt?
SC: SHE DIDNT GIVE ME A RECEIPT!
TL: Probably because no one has ordered that all night. Goodbye.
Apparently after that he called her a bitch and got her bosses number (our manager, the one who approves of employee abuse). She just shrugged and said shes not going to deal with that shit. We already got 120 coupons yesterday and we're not giving this guy free food once a week.
The funny thing is, we really didnt make a #1 at all that night. Know how we really, really know? It requires red onion and we had NONE. I would have asked if they wanted to sub it out with white and I dread asking people if they want to sub because you'd think a white onion killed their mother. Not to mention theyre in a huge box, a pain in the ass because they always have to be cooked fresh, and ughhhhh. My little black heart grew 3 sizes that night
And a fun one a couple hours to offset the drama:
Me: Welcome to jack what can i get you
C: HOLD ON WOMAN
Me: he is the bravest man and doesnt know it
TL: If you kill him, do it off camera please
C: Can I get *stuff*
Me: 5.30 at the window :|
ITS BACON AND CHEDDAR GUY. This guy comes through, 99% of the time, and orders curly fries with bacon and cheddar sauce. I haz a crush.
Me: *dramatic stare*
C: I uh..
Me: It must feel good to come that close to death and live.
C: Sorry
Me: Here's your food, mayo and ranch?
C: Yeah and my soda
Me: OHHHHHHHH we're back to being demanding?!
C:
please!Me: *hands him his soda* don't ask me for nothin else!
C: have a good night hon
Me: bye
TL: Hit it through the window why don't you.
Me:
I bet he said it just to feel the adrenaline rush. 
He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
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