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These aren't really sucky customers, but just some of the things that have happened over the last couple of weeks:
Leading off is the woman who thought one of our kiosks was an ATM. She came up to the kiosk, swiped her card, started pushing buttons and then asked one of my co-workers, "Is this an ATM??" My co-worker and I could not suppress our laughter and had to tell her the ATM was near the information booth. Her response was, "Well, this thing should be better marked!!" What did she want us to do? Put a sign above the kiosk that said "This is NOT an ATM"?????
I swear, about 20 seconds after that, we hear an announcement over the airport PA saying, "Would the parents whose children are playing on the moving walkway please remove them now!!!!" So much for watching your kids at the airport.
This one was a classic. We are down on the bottom floor across from baggage claim when we hear some dude screaming at someone up near the airline ticketing booths. Of course, we had to listen and he was yelling to I assume his wife/girlfriend "PICK ME UP NOW!!! NOW DAMMIT!!! GET YOUR ASS OVER HERE!!!" A little while later, while we are watching this guy from below he yells, "YOU HAD BETTER HAVE MY ----ING HOUSE CLEANED!!! CLEAN IT!!" Needless to say, he was later escorted outside by airport security.
Now last night, it was late and a customer comes up to my counter wanting a quote for a rental. So, I give the couple a quote, the husband and wife go back and forth and the husband finally gives me a credit card. I am going through the rental and just as I am about to swipe the card, the wife asks, "Can we get a GPS with that?" I told her they could but it would be an additional 12 bucks a day. She then yells, "Well the other company quoted us five dollars less and it included a GPS!!" So, she saunters over to the other company, told the agent what was going on and then the bartering began. I couldn't include a GPS for nothing, so I went over there and started busting the chops of the competing company's agent. (He is WAY cool and there is an unwritten rule that we don't steal each other's customers. It is just about respect.) So, I start ragging on him and the customer yells at the two of us, "You people are just a bunch of scammers!!!" Ummmmmmmmmmmmmm, no. I just went over there to bust the agent's chops because it is fun and is part of what gets us through our day. Needless to say, when she left, we got a huge laugh out of the whole encounter.
Ah yes, the fun of my job..........
Leading off is the woman who thought one of our kiosks was an ATM. She came up to the kiosk, swiped her card, started pushing buttons and then asked one of my co-workers, "Is this an ATM??" My co-worker and I could not suppress our laughter and had to tell her the ATM was near the information booth. Her response was, "Well, this thing should be better marked!!" What did she want us to do? Put a sign above the kiosk that said "This is NOT an ATM"?????
I swear, about 20 seconds after that, we hear an announcement over the airport PA saying, "Would the parents whose children are playing on the moving walkway please remove them now!!!!" So much for watching your kids at the airport.
This one was a classic. We are down on the bottom floor across from baggage claim when we hear some dude screaming at someone up near the airline ticketing booths. Of course, we had to listen and he was yelling to I assume his wife/girlfriend "PICK ME UP NOW!!! NOW DAMMIT!!! GET YOUR ASS OVER HERE!!!" A little while later, while we are watching this guy from below he yells, "YOU HAD BETTER HAVE MY ----ING HOUSE CLEANED!!! CLEAN IT!!" Needless to say, he was later escorted outside by airport security.
Now last night, it was late and a customer comes up to my counter wanting a quote for a rental. So, I give the couple a quote, the husband and wife go back and forth and the husband finally gives me a credit card. I am going through the rental and just as I am about to swipe the card, the wife asks, "Can we get a GPS with that?" I told her they could but it would be an additional 12 bucks a day. She then yells, "Well the other company quoted us five dollars less and it included a GPS!!" So, she saunters over to the other company, told the agent what was going on and then the bartering began. I couldn't include a GPS for nothing, so I went over there and started busting the chops of the competing company's agent. (He is WAY cool and there is an unwritten rule that we don't steal each other's customers. It is just about respect.) So, I start ragging on him and the customer yells at the two of us, "You people are just a bunch of scammers!!!" Ummmmmmmmmmmmmm, no. I just went over there to bust the agent's chops because it is fun and is part of what gets us through our day. Needless to say, when she left, we got a huge laugh out of the whole encounter.
Ah yes, the fun of my job..........
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