There is no phrase that gets my blood boiling any more than this one.
And not because it angers me to hear it, but because customers seem to think that it's the gravest and ultimate threat they can make in a last ditch attempt to get us to cave in to some silly demand.
I kept count, I heard this phrase at least FIVE times over the past week, all from customers who got extremely pissed we wouldn't let them do returns on opened video games. Funny how each one seemed to have some brat kid that was just "playing around with it" and took the wrapping off.
A company will not die out due to the loss of one customer and if that one customer tells 20 friends not to shop there, well it probably won't die out either. I can't fathom how people think the loss of their business could be so damaging to the company that they'll cave into a demand just to avoid losing ONE SINGLE CUSTOMER. This is even funnier to me when it happens at big box stores. Who the hell cares if you'll never shop at Wal-Mart again? Either A) You damned sure will because eventually you'll realize how much you miss all the low priced stuff they sell or B) The thousands of other people who shop Wal-Mart daily will now have more space in the store because you won't be there.
I have to wonder how many people actually keep their vows to never shop here again, I bet a year, three years, five, ten later they'll come crawling back.
Oh and how about this variant: "I'm never shopping at THIS store again!"
Sure and these are the people who will wander to our OTHER location at the local mall and shop there. The money all goes to the same place folks.
I wish I could beg every customer who comes into my store not to make that god awful threat, because it's ABSOLUTELY MEANINGLESS in the grand scheme.
Thanks as always for letting me vent.
And not because it angers me to hear it, but because customers seem to think that it's the gravest and ultimate threat they can make in a last ditch attempt to get us to cave in to some silly demand.
I kept count, I heard this phrase at least FIVE times over the past week, all from customers who got extremely pissed we wouldn't let them do returns on opened video games. Funny how each one seemed to have some brat kid that was just "playing around with it" and took the wrapping off.
A company will not die out due to the loss of one customer and if that one customer tells 20 friends not to shop there, well it probably won't die out either. I can't fathom how people think the loss of their business could be so damaging to the company that they'll cave into a demand just to avoid losing ONE SINGLE CUSTOMER. This is even funnier to me when it happens at big box stores. Who the hell cares if you'll never shop at Wal-Mart again? Either A) You damned sure will because eventually you'll realize how much you miss all the low priced stuff they sell or B) The thousands of other people who shop Wal-Mart daily will now have more space in the store because you won't be there.
I have to wonder how many people actually keep their vows to never shop here again, I bet a year, three years, five, ten later they'll come crawling back.
Oh and how about this variant: "I'm never shopping at THIS store again!"
Sure and these are the people who will wander to our OTHER location at the local mall and shop there. The money all goes to the same place folks.

I wish I could beg every customer who comes into my store not to make that god awful threat, because it's ABSOLUTELY MEANINGLESS in the grand scheme.
Thanks as always for letting me vent.

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