Repeaten ustedes?

[Imogene]

No, the title has nothing to do with the customer's nationality...
Couple of nights ago, I had a customer seek me out at my bank of Uscans, as she wanted to do a return, after 8 PM, which means customer service was CLOSED, and had left the building ("Uh-uh-uh-huh" *lip curl*), so she'd have to wait for a manager to become available. I get one of the managers to at least talk to her, he gets called back to run a register as we are suddenly slammed with customers... and it continues to be slammed when the customer comes over and asks me if he is returning... and can I please call him back to customer service?
"I don't NEED to call him, I can just walk over and talk to him." I do so, and he points out how we're currently rammed, and he'll be back as soon as he can, and how he had told her that when he left to jump on register. So, I walk/hobble back, and 'update' her. And go back to watching the customers I have to attend to.
A minute later (I hope it was a minute...) "Is he coming back?"
I turn around and nearly trip over her in my haste. Crap. "I told you what he told me, and what he told you. You now know everything I KNOW. He will be there when he can get free again." And go back to IDing and clearing and kicking people for fun.
Another minute perhaps, "Is he coming back?"
I debate turning to slap her, blaming it on my bad hand going wild... but refrain, instead turning to yell, "I HAVE TOLD YOU EVERYTHING I KNOW EXCEPT FOR WHERE THEY BURIED JIMMY HOFFA!"
Luckily, just as the manager is coming over.

[Legal Eagle]

wait, so a manager was talking to a customer, then left mid-way through to do another task?

Surely the customer you're dealing with at the moment comes first.

[Imogene]

wait, so a manager was talking to a customer, then left mid-way through to do another task?

Er... yes...?

[Falor]

wait, so a manager was talking to a customer, then left mid-way through to do another task?

Surely the customer you're dealing with at the moment comes first.

The catch is this -- one pissed off twit who's trying to get something done outside of the posted hours (red flag right there) or a whole lot of them as people wait in line because corporate isn't allowing enough hours to actually efficiently staff the front end.

And if I remember the company Juwl works for correctly, its only about a 50% chance that the manager really knows the procedures for doing said return.

Gah, I'm not looking forward to the end of this week. . . I'll likely be placed in a similar position, knowing my store's customer base.

[bainsidhe]

wait, so a manager was talking to a customer, then left mid-way through to do another task?

Exactly what I was thinking. That's terrible.

[Imogene]

And if I remember the company Juwl works for correctly, its only about a 50% chance that the manager really knows the procedures for doing said return.

Crap... did I actually slip and give the company name at some point? IM me where you think I work, just to check... and, that manager has become the go to manager for late night returns.

[hinakiba777]

While I think it's bad form for you manager to run away on a customer, I can understand it. I mean she was there after service hours and your were swamped.

Seems bad on both sides.