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First story is one I overheard a coworker talking about. She had gotten a tv box from customer service that had been returned and when she lifted it she noticed it felt awfully heavy for an lcd tv. Opening it up revealed that there was an old plasma tv inside the box. So it seems that a customer bought a new tv, brought it home, but the old tv in the box, taped it back up, and brought it back to return the same day. Seems quite gutsy to me, but I suppose it worked.
Second one happened to me as I was ready to leave last night. A customer with a really thick accent came up with a problem with his phone. First off, with the accent it was very difficult to figure out what was wrong. It was something that I couldn't help with at all, especially since he bought the phone a year ago. However when I try to tell him to call the phone company he insisted he already did and they told him to go to the store he bought it from. I ask if they maybe thought he bought it from a cellphone store but again he said that they knew it was a wal-mart. I have no idea why they would've or if the customer was just full of it.
I try to tell him that I can't do anything and he just starts talking about the "value of the store" To try to appease he I say I'll try calling the phone company myself, but of course I can't get through. After waiting about 10 minutes to the point where I'm already late and it's the last day of the week so I can't take anything off to make up for it the next day. I again recommend to the customer that as there's nothing I can do he really should call the phone company and since it sounds like it's a problem with the network maybe tell them that. He agreed to leave but again repeated something about the "value of the store". Upset me more than it should have, I was feeling particularly emotional that day (family issues and feeling useless) and I keep thinking about what I could've done and what the phone company thought we could do. If he was telling the truth that is.
Second one happened to me as I was ready to leave last night. A customer with a really thick accent came up with a problem with his phone. First off, with the accent it was very difficult to figure out what was wrong. It was something that I couldn't help with at all, especially since he bought the phone a year ago. However when I try to tell him to call the phone company he insisted he already did and they told him to go to the store he bought it from. I ask if they maybe thought he bought it from a cellphone store but again he said that they knew it was a wal-mart. I have no idea why they would've or if the customer was just full of it.
I try to tell him that I can't do anything and he just starts talking about the "value of the store" To try to appease he I say I'll try calling the phone company myself, but of course I can't get through. After waiting about 10 minutes to the point where I'm already late and it's the last day of the week so I can't take anything off to make up for it the next day. I again recommend to the customer that as there's nothing I can do he really should call the phone company and since it sounds like it's a problem with the network maybe tell them that. He agreed to leave but again repeated something about the "value of the store". Upset me more than it should have, I was feeling particularly emotional that day (family issues and feeling useless) and I keep thinking about what I could've done and what the phone company thought we could do. If he was telling the truth that is.
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