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  • And It Continues.......

    Maybe it's the weather..........I've ever had so much suckage, one after the after.

    I Decide The Amount

    Customer phones for an authorisation payment.I tell him he is entitled to £23.
    Customer replies "I won't take less than £60"

    erm, no, I'm not giving you my own money.



    I am trying to talk to a customer, he refuses to answer, so I have to say "hello, hello" after every damned thing I say, to make sure he is still there.

    Catch Your Child

    Woman calls up, when I answer she says "my daughter's run away" and immediately goes away from the phone.After 50 seconds of listening to her in the distance shouting "you have to come back honey, mama's on the phone"
    I hang up
    Customer "why did you answer the phone if you can't help me?"

  • #2
    I have an absolutely awful idea on how to deal with the second.

    Go silent, waiting for his response. When he says, "hello? HELLO?!" You respond by saying, "oh, I'm sorry sir, I thought we were playing the silence game. Shall we continue getting you your money? I am going to need responses to the following questions..."

    Comment


    • #3
      Quoth KiaKat View Post
      I have an absolutely awful idea on how to deal with the second.

      Go silent, waiting for his response. When he says, "hello? HELLO?!" You respond by saying, "oh, I'm sorry sir, I thought we were playing the silence game. Shall we continue getting you your money? I am going to need responses to the following questions..."
      That would be awesome, and I wish I could.............


      Another one, Miss Very Very Paranoid.

      I ask her for her adress, she refuses to give it and says "I don't see why I should give you my personal information"

      Well, I have news for you dear, not only do I ALREADY have your adress, I just wanted you to confirm it, I also have your date of birth, and your bank details........ right under my fingertips...........
      Customer "why did you answer the phone if you can't help me?"

      Comment


      • #4
        Quoth TelephoneAngel View Post
        I ask her for her adress, she refuses to give it and says "I don't see why I should give you my personal information"

        Well, I have news for you dear, not only do I ALREADY have your adress, I just wanted you to confirm it, I also have your date of birth, and your bank details........ right under my fingertips...........
        I do this one all the time.
        Me: And what company do you work for?
        SC: Uhmmm.... is that really required?
        Me: ... *Looks at database* Is it <Company>?
        SC: Uh... yeah.

        Comment

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