Tweet
And it continues..............what is going on this week?
Disclaimer on This one, I am not mocking people with genuine problems, it was just that the call was...............well, you will see...........surreal.
Customer phones, and I ascertain that he is due an authorisation credit, it had been difficult getting to that point because customer was blind drunk and slurring his words very badly, also he couldn't remember a lot about his address, etc, however he did have a friend with him who was slightly less drunk who did kow his address, who I could just about uderstand.
I could not hang up because they were both very polite, just very difficult to understand.
So............I get to the part where I ask him if he wants me to credit the authorisation payment into his bank account, and here's where it gets surreal.
Customer starts to cry, and in bewteen sobs tells me that his bank card has been stolen and he says
"it waszh a tiny liddle bear that stole it, I seen him myzhelf, with my own eyes, tiny liddle bear, too tiny i couldn't even really see him........."
I was so
at this I actually said ""A tiny little bear stole your bank card?"
At this point I could hear his friend berating him "It wasn't the tiny little bear, it was someone who robbed you"
I finished the call, did what needed to be done for him, and wished him good day.
That TINY LIDDLE BEAR will stay in my thoughts for sometime I think.
Disclaimer on This one, I am not mocking people with genuine problems, it was just that the call was...............well, you will see...........surreal.
Customer phones, and I ascertain that he is due an authorisation credit, it had been difficult getting to that point because customer was blind drunk and slurring his words very badly, also he couldn't remember a lot about his address, etc, however he did have a friend with him who was slightly less drunk who did kow his address, who I could just about uderstand.
I could not hang up because they were both very polite, just very difficult to understand.
So............I get to the part where I ask him if he wants me to credit the authorisation payment into his bank account, and here's where it gets surreal.
Customer starts to cry, and in bewteen sobs tells me that his bank card has been stolen and he says
"it waszh a tiny liddle bear that stole it, I seen him myzhelf, with my own eyes, tiny liddle bear, too tiny i couldn't even really see him........."
I was so
at this I actually said ""A tiny little bear stole your bank card?"At this point I could hear his friend berating him "It wasn't the tiny little bear, it was someone who robbed you"
I finished the call, did what needed to be done for him, and wished him good day.That TINY LIDDLE BEAR will stay in my thoughts for sometime I think.
Comment