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Had a call the other day, and through out it, the user was snotty and b!tchy the entire time.
Background is, we've rolled out new phones, and then it was decided from on high (At work, nothing good comes from there) that users should be 'encouraged' to put keypad pins on the phones, for added security. We've had these phones in the org for maybe 3 weeks. So there are still teething problems.
This particular issue was a brand new one (as in I would have garunteed that it had not been encountered by any of my co-workers yet, so no-one would have known about it).
I was almost going to just hang up, or tell her what I thought of her after she uttered this line....
"Well you obviously don't know. Go ask someone who does"
Ouch, a critical hit with +3 of pissing me off.
She also had brilliant pearls of wisdom such as
SC - "I don't see how the buttons could have been pressed to enter the PIN wrong 4 times in ten minutes!"
Me - "Where was your phone stored?"
SC - "In my handbag."
Me - *headdesk*
Never the less I fixed the problem for you, and casually remarked at the end.
"Well I've fixed that problem for you. Bye."
Background is, we've rolled out new phones, and then it was decided from on high (At work, nothing good comes from there) that users should be 'encouraged' to put keypad pins on the phones, for added security. We've had these phones in the org for maybe 3 weeks. So there are still teething problems.
This particular issue was a brand new one (as in I would have garunteed that it had not been encountered by any of my co-workers yet, so no-one would have known about it).
I was almost going to just hang up, or tell her what I thought of her after she uttered this line....
"Well you obviously don't know. Go ask someone who does"
Ouch, a critical hit with +3 of pissing me off.
She also had brilliant pearls of wisdom such as
SC - "I don't see how the buttons could have been pressed to enter the PIN wrong 4 times in ten minutes!"
Me - "Where was your phone stored?"
SC - "In my handbag."
Me - *headdesk*
Never the less I fixed the problem for you, and casually remarked at the end.
"Well I've fixed that problem for you. Bye."
*click*
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